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The crown,

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once the ultimate symbol of power throughout the world.

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We want the king!

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But today,

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the very nature of royalty is under threat.

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In this landmark series,

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we use specialized archive colorization techniques

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to bring to life over 100 years of royalty,

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(dramatic music)

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and discover why over half the world's royal families

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have lost their thrones

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while others have kept their crowns on their heads.

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(suspenseful music)

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In this episode,

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Britain's Royal House of Windsor

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look to relaunch the family brand

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with a new fairytale princess.

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It's like the scriptwriter's stroke of genius.

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Prince Charles and the blushing English rose,

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Lady Diana Spencer.

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But Princess Diana

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will become a magnet for media controversy.

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The paparazzi were on her tail morning, noon, and night.

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She was sometimes physically frightened.

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Her tragic fate will shock the world

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and bring popular revolt

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to the gates of the British monarchy.

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I would say the most dangerous moment

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for the monarchy in modern times.

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(dramatic music)

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(crowd cheering)

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(dramatic music)

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In 1977, Queen Elizabeth II

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marks 25 years on the throne of Great Britain

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with months of Silver Jubilee celebrations.

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As monarchies all over the world have fallen,

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she has survived.

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(pompous fanfare music)

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Elizabeth is lavished with wealth, palaces, and prestige,

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but she sits inside a fully-fledged democracy.

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To keep her crown, Queen Elizabeth II has had to make sure

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she earns the love and respect of her people.

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{\an8}The British monarchy has influence, but no real power.

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The power rests with the people.

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She has to bow down to the elected representatives

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because the monarchy only exists if the people wish it to.

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To cement her place as monarch,

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the queen has worked to create

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the image of the perfect family

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with her husband of 30 years, Philip,

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and four grownup children, Anne, Andrew, Edward,

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and the heir to the throne, Prince Charles.

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{\an8}We need to believe for the whole edifice to work

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{\an8}that they are better than us in some way.

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She's almost presenting the model family to the world.

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Devoted to duty. Devoted to the country.

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And we love her for that.

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(crowd cheering)

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But behind the glittering pomp of her jubilee,

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the queen is facing a new challenge

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that will test the popularity

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of the royal family like never before.

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In the 1970s,

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a powerful anti-establishment voice

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is emerging in the press.

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Australian media baron, Rupert Murdoch,

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plans to shake up the stuffy, deferential British journalism

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that has until now given the royal family an easy ride,

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and he won't be silenced with the offer of a knighthood.

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He buys Britain's tabloid newspapers

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"The Sun" and the "News of the World."

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His ambition is to transform it

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into the number-one newspaper in Britain.

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{\an8}And they're gonna do it through lots of football,

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{\an8}lots of sex stories, lots of scandal,

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speaking for the common man against the snobs.

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Part of that is, it bashes the royal family as well.

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Whilst growing up in Australia,

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Murdoch has come to believe that the British monarchy

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is elitist and should be disbanded.

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And he won't be afraid to go after

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the royal family in his newspapers.

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Most newspapers are rather in awe of the queen.

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He thought everybody was worth taking on.

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{\an8}But there's an enormous wealth of love for the royal family,

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but not so much love that they can behave badly.

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(bright music)

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In the winter of '76,

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the queen's sister, Princess Margaret,

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is enjoying the white sands of her Caribbean home.

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Her glamorous marriage to photographer Tony Armstrong-Jones

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made her the darling of the press.

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And Mustique Island has always been respected

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as a haven of privacy.

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But Murdoch's "News of the World"

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is about to shatter that arrangement.

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The "News of the World" had this brilliant idea

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of sending just a private citizen.

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He just would walk along the beach and walk along the sea,

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casually holding a camera in his bag, waiting.

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(camera shutter clicks)

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The photographer secretly

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snaps Princess Margaret on the beach.

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But it's who she's with that is the real revelation.

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She's getting close to a younger man,

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and it's definitely not her husband of nearly 20 years.

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In truth, Margaret's unhappy marriage

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has been over for some time,

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and both are having affairs.

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But that reality has been hidden from the public until now.

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The pictures of Margaret with her young lover

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are splashed across the front pages

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of the "News of the World."

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People in Britain pick up their newspapers,

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and on the front page,

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the queen's sister shamelessly cavorting

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with a half-naked man,

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her toyboy.

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The queen has worked so hard to build up

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{\an8}the perfect royal family.

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{\an8}It's been smashed to pieces by Margaret on the front page

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of the "News of the World" with her lover.

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(suspenseful music)

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Within a month of the front-page splash,

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Elizabeth is forced to agree

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to Margaret's separation from Armstrong-Jones.

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It will be the first royal divorce for nearly 500 years,

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and comes as Britain is recovering from a deep recession.

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Those who are representing public opinion,

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members of parliament who have been very respectful before,

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are saying things that are really hard.

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They're saying that Margaret's a parasite.

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Are the royals value for money?

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Should we be paying for them at all?

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The palace are now thrown into a different world.

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The queen is walking on a tightrope with the tabloid press.

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And at the end of the '70s, coming into the '80s,

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after the Margaret expose, the Windsor brand is damaged.

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And what they really need is something fresh

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to sell the royal fairytale.

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(printing press clacking)

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(upbeat music)

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By 1980, Queen Elizabeth II's eldest son

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and heir to the throne, Prince Charles,

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is the most eligible bachelor in the world.

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But now that he's 31 years old,

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there is fevered speculation,

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both in the press and amongst his family,

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about whom he will marry.

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He's quite a catch. He's good looking.

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He's a bit of an action man. He plays polo.

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He's been in the navy. He flies aeroplanes.

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He will be king one day.

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(bright music)

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There's a bit of a caricature

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in this idea of Charles as a playboy.

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{\an8}But actually, Charles was quite an insecure figure

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locked into this system where he knew

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that his number-one duty was to find a wife,

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produce children to secure the line of the House of Windsor.

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Senor Charles.

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Hope we're not too late.

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And Charles is under pressure from his family

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to find the right type of bride,

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someone that will fit the royal mold

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and not attract any scandal in the papers.

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The requirements are very clear.

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She must be pure and she must be untouched.

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They don't want all kinds of ex-boyfriends

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coming out of the closet and saying

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what it was like to go out with the future queen.

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She must be from a family they know.

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But most of all, she has to be a virgin.

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(suspenseful music)

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In 1980, at an aristocratic function,

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the prince is seated next to 19-year old Lady Diana Spencer.

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Charles has dated her elder sister before,

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but now it's the younger sibling, 12 years his junior,

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that grabs his attention.

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{\an8}Diana was vivacious, she was fun, she was quick-witted,

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and very pretty, very beautiful.

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Charisma is a rare thing, but you know it when you find it,

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and she certainly had it.

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And he invited her up to Balmoral,

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to the family's house in Scotland,

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and everybody thought Diana was wonderful.

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She made everybody laugh.

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You cooked her breakfast yet?

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I don't eat breakfast.

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(people laughing)

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She was easy. She was relaxed.

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She was young, therefore she was a virgin.

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She was the daughter of an earl.

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She actually ticked all the boxes.

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And he thought, he looked at her and he thought,

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"You know, I think this is somebody

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that I could fall in love with, in time."

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In Diana, the queen and the royal family

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can see a chance to get their image

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back on track in the tabloids.

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And after meeting just 13 times,

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Charles proposes.

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What a mind-blowing moment.

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Diana was a young, innocent, sheltered girl.

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To be asked to marry, to be the Princess of Wales,

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to be the future queen.

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Diana saw everything she wanted in marrying Charles.

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She was in love with him.

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It was the ultimate princess dream.

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I'm amazed that she's been brave enough to take me on.

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And, I suppose, in love?

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Of course.

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Whatever "in love" means.

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Yes.

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(suspenseful music)

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But as Diana makes her first public appearance

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since the engagement at a gala ball in London,

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she immediately faces a harsh introduction

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to royal life in the glare of the press.

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She's already broken royal protocol

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wearing a low-cut black dress.

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She is visibly upset and nervous.

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Charles had criticized her for choosing black,

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because that's the color of mourning.

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She's very conscious of the fact

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that her dress is very revealing.

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Every little gesture that she makes is under scrutiny.

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As the young princess-to-be

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wilts in front of the cameras,

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someone comes to her rescue, Princess Grace of Monaco.

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Once a Hollywood icon,

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Grace Kelly sacrificed her acting career

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to marry into the royal French principality of Monaco.

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She has been a princess for nearly 30 years.

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Tied to strict protocol,

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and constantly scrutinized by the press,

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she knows how hard royal life can be.

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Grace responds to this nervous teenager,

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and she puts herself right next to Diana.

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Grace could see a lot of herself in Diana,

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and Diana needed the reassurance

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of an older member of the royal family,

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another the princess, who could tell it as it is.

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Diana is taken aside by Grace,

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away from the cameras, for a pep talk.

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She later reveals in a memoir that Grace jokes,

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"Don't worry, it'll only get worse."

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It is quite ironic that Grace's advice to Diana

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soon becomes a prophecy.

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(people cheering)

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A few months later,

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it's Diana and Charles' wedding day.

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With this ring.

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With this ring.

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I thee wed.

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I thee wed.

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(bells pealing)

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An estimated 750 million people

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tune in around the world to the ceremony in July 1981.

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To the queen's delight, after a rocky few years,

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the marriage seems to instantly restore

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the royal family's popularity with the people and the press.

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It looks like Britain can put the economic strife

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and upheaval of the '70s behind it

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and enter a hopeful new decade.

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(bright music)

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00:14:34,180 --> 00:14:37,973
It's like the scriptwriter's stroke of genius.

268
00:14:38,970 --> 00:14:41,560
Prince Charles and the blushing English rose,

269
00:14:41,560 --> 00:14:42,953
Lady Diana Spencer,

270
00:14:43,790 --> 00:14:46,400
the perfect person onto whom people could project

271
00:14:46,400 --> 00:14:50,083
all their sort of dreams and fairytale hopes for the future.

272
00:14:52,844 --> 00:14:54,540
(soft music)

273
00:14:54,540 --> 00:14:57,680
But I don't think anyone knew quite how dramatic

274
00:14:57,680 --> 00:15:01,020
her impact was going to be on the royal family

275
00:15:01,020 --> 00:15:02,643
and on all of us.

276
00:15:02,643 --> 00:15:05,360
(people cheering)

277
00:15:05,360 --> 00:15:07,010
Within a year of the wedding,

278
00:15:07,010 --> 00:15:09,400
Diana dutifully produces a son

279
00:15:09,400 --> 00:15:12,540
and heir to the throne, Prince William,

280
00:15:12,540 --> 00:15:16,914
and shortly afterwards, a spare, Prince Harry.

281
00:15:16,914 --> 00:15:19,030
(suspenseful music)

282
00:15:19,030 --> 00:15:23,140
But privately, the princess is soon struggling

283
00:15:23,140 --> 00:15:25,820
with the pressures of royal life.

284
00:15:25,820 --> 00:15:30,620
Her marriage is a constant parade of public engagements,

285
00:15:30,620 --> 00:15:33,420
and she's expected to keep her emotions

286
00:15:33,420 --> 00:15:35,983
and personality bottled up.

287
00:15:37,570 --> 00:15:40,550
The idea was that once she married Prince Charles,

288
00:15:40,550 --> 00:15:42,940
she would become his appendage, if you like,

289
00:15:42,940 --> 00:15:47,130
attractive, demure, a mother to children,

290
00:15:47,130 --> 00:15:50,473
and then sort of quietly retreat into the background.

291
00:15:51,800 --> 00:15:54,550
She thought that she was marrying a man

292
00:15:54,550 --> 00:15:58,290
who would devote all his time and attention to her,

293
00:15:58,290 --> 00:16:01,240
and she found, of course, that she was marrying a position.

294
00:16:06,510 --> 00:16:09,730
In September of 1982,

295
00:16:09,730 --> 00:16:14,470
Diana is rocked by the news that Princess Grace of Monaco

296
00:16:14,470 --> 00:16:16,593
has been killed in a car crash.

297
00:16:17,460 --> 00:16:20,410
Her car has accidentally plunged

298
00:16:20,410 --> 00:16:23,290
off a mountain road in France.

299
00:16:23,290 --> 00:16:28,290
The suddenness and the sheer horror of Grace's death

300
00:16:29,560 --> 00:16:33,393
is what makes the event so much more traumatic.

301
00:16:36,910 --> 00:16:40,983
At Grace's funeral, Diana is so distressed, she's weeping.

302
00:16:42,130 --> 00:16:45,197
Diana said of Grace, she told a friend, she said,

303
00:16:45,197 --> 00:16:47,210
"She was wonderful and serene,

304
00:16:47,210 --> 00:16:50,020
but I could sense there were troubled waters underneath."

305
00:16:50,020 --> 00:16:52,800
So Diana saw how unhappy Grace was,

306
00:16:52,800 --> 00:16:56,140
and a proof of what royalty could do to you.

307
00:16:56,140 --> 00:16:57,950
Your life could be crushed.

308
00:16:57,950 --> 00:17:00,473
Your personality can be squashed.

309
00:17:02,460 --> 00:17:05,370
And yet, it's also a moment for her,

310
00:17:05,370 --> 00:17:07,697
this moment that she says to herself,

311
00:17:07,697 --> 00:17:09,760
"I'm not going to be trapped like Grace."

312
00:17:09,760 --> 00:17:12,220
She's going to be her own princess,

313
00:17:12,220 --> 00:17:14,353
and she resolves to be herself.

314
00:17:17,350 --> 00:17:19,500
(suspenseful music)

315
00:17:19,500 --> 00:17:23,670
In 1983, not long after Grace's funeral,

316
00:17:23,670 --> 00:17:25,410
Diana accompanies Charles

317
00:17:25,410 --> 00:17:29,973
on her first-ever foreign royal tour to Australia.

318
00:17:31,410 --> 00:17:33,860
That very first tour of Australia,

319
00:17:33,860 --> 00:17:35,853
it had this extraordinary effect.

320
00:17:36,740 --> 00:17:39,470
Yes, she was glamorous and attractive,

321
00:17:39,470 --> 00:17:41,530
but there was something, she possessed something

322
00:17:41,530 --> 00:17:44,860
that connected with ordinary people.

323
00:17:44,860 --> 00:17:49,093
People screaming for Diana. People wanting to touch her.

324
00:17:50,190 --> 00:17:54,520
People would try and stroke her face, hold her, grab her.

325
00:17:54,520 --> 00:17:56,720
Diana would get out of the car on one side

326
00:17:56,720 --> 00:17:58,840
and there'd be a huge cheer.

327
00:17:58,840 --> 00:18:00,410
Charles would get out on the other side

328
00:18:00,410 --> 00:18:01,753
and there'd be a groan.

329
00:18:03,130 --> 00:18:05,720
He is the one who's going to be king,

330
00:18:05,720 --> 00:18:09,640
and here is his wife stealing his thunder.

331
00:18:09,640 --> 00:18:12,870
Suddenly he was surplus to requirements

332
00:18:12,870 --> 00:18:16,570
and he was carrying flowers for his wife.

333
00:18:16,570 --> 00:18:21,079
He was losing traction as well as face.

334
00:18:21,079 --> 00:18:22,278
I haven't yet worked out a method

335
00:18:22,278 --> 00:18:26,630
of splitting my wife in half so she can do both sides.

336
00:18:26,630 --> 00:18:28,660
What concerned the royal family

337
00:18:28,660 --> 00:18:31,530
was that she was sort of doing it deliberately

338
00:18:31,530 --> 00:18:35,320
to upstage her husband on the one hand

339
00:18:35,320 --> 00:18:38,593
and upstage the wider royal family on the other.

340
00:18:40,560 --> 00:18:45,560
Every moment of that tour was captured by the tabloids.

341
00:18:46,880 --> 00:18:50,470
{\an8}She was on the front pages, either a picture or a story,

342
00:18:50,470 --> 00:18:52,810
{\an8}every single day for six weeks.

343
00:18:52,810 --> 00:18:56,063
And the fascination with her was absolute.

344
00:18:57,680 --> 00:19:00,280
I can remember the hours that I waited

345
00:19:00,280 --> 00:19:02,400
holding the front page back

346
00:19:02,400 --> 00:19:04,880
to do the picture of Princess Diana.

347
00:19:04,880 --> 00:19:08,873
She sold newspapers, without any doubt.

348
00:19:11,340 --> 00:19:13,810
By the end of the Australian trip,

349
00:19:13,810 --> 00:19:17,310
Diana mania is threatening to overshadow

350
00:19:17,310 --> 00:19:20,390
the future king completely.

351
00:19:20,390 --> 00:19:25,370
Prince Charles struggles to understand Diana's popularity,

352
00:19:25,370 --> 00:19:29,750
and he finds he has a little connection with his young wife.

353
00:19:29,750 --> 00:19:32,030
Charles had many doubts.

354
00:19:32,030 --> 00:19:34,390
Diana was 12 years younger,

355
00:19:34,390 --> 00:19:35,930
and the Prince of Wales

356
00:19:35,930 --> 00:19:39,413
had great many other interests in his life.

357
00:19:40,430 --> 00:19:44,610
Turned out he wanted to carry on pretty much living the life

358
00:19:44,610 --> 00:19:46,690
of the bachelor prince he had before

359
00:19:47,550 --> 00:19:49,100
with the added extras that, of course,

360
00:19:49,100 --> 00:19:53,443
he's got a wife at home when it is convenient for him.

361
00:19:56,100 --> 00:20:00,690
By 1988, Charles is living almost permanently

362
00:20:00,690 --> 00:20:03,470
at his countryside house, Highgrove,

363
00:20:03,470 --> 00:20:08,470
while Diana is left alone at Kensington Palace in London.

364
00:20:10,570 --> 00:20:14,870
That year, Patrick Jephson joins Diana's personal staff,

365
00:20:14,870 --> 00:20:17,723
and becomes the princess' private secretary.

366
00:20:19,570 --> 00:20:22,680
Being royal, I realized, is a pretty lonely business,

367
00:20:22,680 --> 00:20:24,710
{\an8}that there was no affectionate welcome

368
00:20:24,710 --> 00:20:25,950
{\an8}waiting for her inside,

369
00:20:25,950 --> 00:20:30,950
{\an8}nobody to listen to her worries, fears, hopes, jokes.

370
00:20:31,670 --> 00:20:34,680
She was living a pretty lonely existence.

371
00:20:34,680 --> 00:20:38,033
Pretty isolated. Certainly very saddening.

372
00:20:39,420 --> 00:20:43,760
Not least because so much of our energy was taken up

373
00:20:43,760 --> 00:20:47,090
with presenting an image to the outside world

374
00:20:47,090 --> 00:20:50,313
that we knew was untrue.

375
00:20:52,770 --> 00:20:55,400
Diana is required by the royal family

376
00:20:55,400 --> 00:20:58,670
to join her husband and put on a brave face

377
00:20:58,670 --> 00:21:01,400
at public events and photo calls

378
00:21:01,400 --> 00:21:05,070
with their two young sons, William and Harry.

379
00:21:05,070 --> 00:21:08,880
The happy family scenes are enough to hide

380
00:21:08,880 --> 00:21:12,123
their dysfunctional marriage from the tabloids.

381
00:21:17,510 --> 00:21:19,300
(ominous music)

382
00:21:19,300 --> 00:21:23,240
Ever more estranged from her husband, in 1989,

383
00:21:23,240 --> 00:21:27,453
Diana arranges a solo visit to the United States.

384
00:21:28,520 --> 00:21:30,880
She's expected to stick to protocol

385
00:21:30,880 --> 00:21:33,793
and follow a traditional royal itinerary.

386
00:21:36,400 --> 00:21:39,950
But Diana has decided she wants to use

387
00:21:39,950 --> 00:21:44,800
her growing media profile to modernize the monarchy.

388
00:21:44,800 --> 00:21:49,170
And in America she shatters the royal mold,

389
00:21:49,170 --> 00:21:52,710
visiting impoverished areas and confronting

390
00:21:52,710 --> 00:21:56,053
one of the greatest medical stigmas of the time.

391
00:21:57,280 --> 00:21:58,580
I remember on that visit

392
00:21:58,580 --> 00:22:00,963
she went to the Harlem Hospital Center,

393
00:22:02,670 --> 00:22:04,210
visited the pediatric AIDS unit,

394
00:22:04,210 --> 00:22:08,110
picked up a little African-American baby dying of AIDS.

395
00:22:08,110 --> 00:22:11,240
And the hospital director said to me, "You know,

396
00:22:11,240 --> 00:22:14,430
this is the first time anybody in public life

397
00:22:14,430 --> 00:22:16,920
has even spoken about AIDS."

398
00:22:16,920 --> 00:22:18,610
This was a time when AIDS was considered

399
00:22:18,610 --> 00:22:19,970
to be kind of like the plague,

400
00:22:19,970 --> 00:22:22,120
that you couldn't touch somebody with AIDS.

401
00:22:23,810 --> 00:22:28,700
And here was Diana leading by example and using her profile

402
00:22:28,700 --> 00:22:33,700
to draw attention to people who were stigmatized, outcast,

403
00:22:33,740 --> 00:22:37,553
in every way deserving of sympathy, but not receiving it.

404
00:22:38,660 --> 00:22:41,670
That sent out a message to the world that Princess Diana

405
00:22:41,670 --> 00:22:45,824
was a whole new humanitarian force in her own right.

406
00:22:45,824 --> 00:22:49,173
(camera shutters clicking)

407
00:22:49,173 --> 00:22:52,100
(calm music)

408
00:22:52,100 --> 00:22:56,590
This sort of emoting gives her another level.

409
00:22:56,590 --> 00:23:00,410
It makes her as almost a saintly figure for lots of people.

410
00:23:00,410 --> 00:23:02,950
And this just stuff that members of the British royal family

411
00:23:02,950 --> 00:23:04,033
didn't really do.

412
00:23:05,569 --> 00:23:09,690
{\an8}And I think it does explain why, certainly for some people,

413
00:23:09,690 --> 00:23:14,143
{\an8}she does become this genuinely beloved figure.

414
00:23:14,143 --> 00:23:17,530
(people cheering)

415
00:23:17,530 --> 00:23:20,880
But Diana finds that even saints

416
00:23:20,880 --> 00:23:23,509
can't defy reality.

417
00:23:23,509 --> 00:23:25,420
(melancholy music)

418
00:23:25,420 --> 00:23:28,200
She's discovered that her husband, Charles,

419
00:23:28,200 --> 00:23:31,083
has rekindled a romance with his old flame,

420
00:23:32,490 --> 00:23:35,053
the married Camilla Parker Bowles.

421
00:23:38,230 --> 00:23:41,163
Diana is devastated by the affair.

422
00:23:42,690 --> 00:23:46,963
She fears her marriage has been a lie from the very start.

423
00:23:49,740 --> 00:23:51,170
The princess would would talk to me

424
00:23:51,170 --> 00:23:53,827
about "my husband and his lady."

425
00:23:55,330 --> 00:23:58,660
She struggled to do her public duties sometimes

426
00:23:58,660 --> 00:24:01,490
because she was so preoccupied

427
00:24:01,490 --> 00:24:03,113
with this private unhappiness.

428
00:24:04,470 --> 00:24:07,150
There was a horrible dread that we were heading

429
00:24:07,150 --> 00:24:11,123
towards some kind of marital catastrophe, a blowup.

430
00:24:14,460 --> 00:24:16,977
Distraught, Diana goes to the queen

431
00:24:16,977 --> 00:24:21,053
and her father-in-law, Prince Philip, about Charles' affair.

432
00:24:22,220 --> 00:24:24,063
But Elizabeth won't intervene,

433
00:24:25,500 --> 00:24:28,070
and Philip simply reminds Diana

434
00:24:28,070 --> 00:24:31,103
to do her duty and keep up appearances.

435
00:24:33,720 --> 00:24:36,180
The problem is that the queen and Prince Philip

436
00:24:36,180 --> 00:24:38,717
don't understand the severity of the problems.

437
00:24:38,717 --> 00:24:40,110
The queen feels very strongly

438
00:24:40,110 --> 00:24:42,000
that the marriage has to continue.

439
00:24:42,000 --> 00:24:44,490
This is the marriage at the heart of the succession.

440
00:24:44,490 --> 00:24:46,073
There cannot be a divorce.

441
00:24:47,660 --> 00:24:51,010
But Diana felt that her disappointment, anger,

442
00:24:51,010 --> 00:24:53,630
was not registering with the queen,

443
00:24:53,630 --> 00:24:56,010
and that was something that she responded to

444
00:24:56,010 --> 00:24:57,465
with a degree of defiance.

445
00:24:57,465 --> 00:25:00,020
(suspenseful music)

446
00:25:00,020 --> 00:25:01,630
Not long afterwards,

447
00:25:01,630 --> 00:25:04,130
unknown to anyone at the palace,

448
00:25:04,130 --> 00:25:06,600
Diana reaches out through a friend

449
00:25:06,600 --> 00:25:10,260
to a tabloid journalist called Andrew Morton,

450
00:25:10,260 --> 00:25:13,933
and lets it be known she has a hidden story to tell.

451
00:25:15,190 --> 00:25:18,130
She secretly smuggles tape recordings

452
00:25:18,130 --> 00:25:20,773
out of our royal home, Kensington Palace.

453
00:25:23,190 --> 00:25:26,660
{\an8}I was stunned when I put on a pair of headphones

454
00:25:26,660 --> 00:25:28,360
and I was listening and I was hearing

455
00:25:28,360 --> 00:25:30,823
these extraordinary stories.

456
00:25:32,050 --> 00:25:32,883
Found that she suffered

457
00:25:32,883 --> 00:25:35,030
from an eating disorder, bulimia nervosa,

458
00:25:35,030 --> 00:25:38,090
that her husband had effectively been living

459
00:25:38,090 --> 00:25:40,580
with another man's wife, Camilla Parker Bowles,

460
00:25:40,580 --> 00:25:42,863
and that she'd made these suicide attempts.

461
00:25:43,860 --> 00:25:46,390
She had a real sense of despair and isolation

462
00:25:46,390 --> 00:25:47,843
that she was living a lie.

463
00:25:53,450 --> 00:25:57,730
In the summer of 1992, with Diana's blessing,

464
00:25:57,730 --> 00:26:01,053
Andrew Morton drops a bombshell on the British public,

465
00:26:02,990 --> 00:26:06,027
revealing everything he knows in his book,

466
00:26:06,027 --> 00:26:08,907
"Diana: Her True Story."

467
00:26:10,510 --> 00:26:13,883
I knew that it was absolutely explosive.

468
00:26:14,860 --> 00:26:18,980
These revelations were absolutely shocking and stunning,

469
00:26:18,980 --> 00:26:21,670
and people could not believe it.

470
00:26:21,670 --> 00:26:24,340
It made people confront the reality

471
00:26:24,340 --> 00:26:28,100
that the facade of family happiness

472
00:26:28,100 --> 00:26:31,453
that the royal family had created was a sham.

473
00:26:34,600 --> 00:26:37,170
But one of the worst parts of the fallout

474
00:26:37,170 --> 00:26:40,430
from the Morton book was that it made difficult relations

475
00:26:40,430 --> 00:26:43,550
with the rest of the royal family even more difficult.

476
00:26:43,550 --> 00:26:46,400
In the palace, there was a sense of outrage,

477
00:26:46,400 --> 00:26:49,143
that this was dirty linen being washed in public.

478
00:26:51,430 --> 00:26:56,200
{\an8}It was Diana throwing a hand grenade

479
00:26:56,200 --> 00:26:59,373
{\an8}into the family that she'd married into.

480
00:27:01,250 --> 00:27:05,880
For the queen, this was outside anything she'd ever known.

481
00:27:05,880 --> 00:27:10,880
This detail about relationships within the family,

482
00:27:11,170 --> 00:27:13,223
very hard to take.

483
00:27:16,080 --> 00:27:18,100
The queen desperately tries

484
00:27:18,100 --> 00:27:20,980
to maintain the public facade.

485
00:27:20,980 --> 00:27:25,290
She sends Diana on a royal tour of Korea with Charles,

486
00:27:25,290 --> 00:27:29,300
hoping for a display of unity in front of the cameras.

487
00:27:29,300 --> 00:27:32,120
Her royal press secretary, Dickie Arbiter,

488
00:27:32,120 --> 00:27:33,843
goes along on the trip as well.

489
00:27:36,010 --> 00:27:38,060
I remember that Korean visit.

490
00:27:38,060 --> 00:27:39,940
{\an8}They had a job of work to do,

491
00:27:39,940 --> 00:27:41,950
{\an8}but the media were well aware

492
00:27:41,950 --> 00:27:44,273
that the marriage really was down with tubes.

493
00:27:45,890 --> 00:27:48,450
There was no picture you could ever get

494
00:27:48,450 --> 00:27:50,460
{\an8}where they were looking at one another.

495
00:27:50,460 --> 00:27:54,000
And in fact, the newspapers started to call them "The Glums"

496
00:27:54,000 --> 00:27:57,743
because they looked so miserable around one another.

497
00:27:59,250 --> 00:28:04,250
By combining British design with Korean workmanship,

498
00:28:04,290 --> 00:28:08,140
it is a further embodiment of our relationship.

499
00:28:08,140 --> 00:28:11,207
I said to the protection officer who had come out with me,

500
00:28:11,207 --> 00:28:12,457
"We've lost this one."

501
00:28:14,010 --> 00:28:16,290
Not long after the Korea trip,

502
00:28:16,290 --> 00:28:18,390
the queen faces the fact

503
00:28:18,390 --> 00:28:21,840
that the marriage at the heart of the succession

504
00:28:21,840 --> 00:28:24,053
has become a public liability.

505
00:28:25,020 --> 00:28:28,180
And although she can't countenance a divorce,

506
00:28:28,180 --> 00:28:31,173
she gives her permission for a formal separation.

507
00:28:33,980 --> 00:28:37,060
In a devastating coincidence, that same year,

508
00:28:37,060 --> 00:28:41,963
her eldest daughter Anne's marriage collapses into divorce.

509
00:28:43,360 --> 00:28:45,290
And her younger son Andrew's wife,

510
00:28:45,290 --> 00:28:48,250
Sarah Ferguson, known as Fergie,

511
00:28:48,250 --> 00:28:50,360
is photographed by a tabloid

512
00:28:50,360 --> 00:28:53,800
having her toes sucked by a lover,

513
00:28:53,800 --> 00:28:55,943
and she will also accept a divorce.

514
00:28:58,400 --> 00:29:03,220
To add insult to injury, at the end of 1992,

515
00:29:03,220 --> 00:29:06,840
the queen sees her childhood home, Windsor Castle,

516
00:29:06,840 --> 00:29:10,440
ravaged by an accidental fire.

517
00:29:10,440 --> 00:29:12,960
The House of Windsor was burning.

518
00:29:12,960 --> 00:29:15,990
You couldn't escape the metaphorical significance

519
00:29:15,990 --> 00:29:17,610
of what we were seeing.

520
00:29:17,610 --> 00:29:20,502
The organization was in trouble.

521
00:29:20,502 --> 00:29:23,210
(fire roaring)

522
00:29:23,210 --> 00:29:25,440
In the space of just 12 months,

523
00:29:25,440 --> 00:29:28,310
The image of the perfect royal family

524
00:29:28,310 --> 00:29:30,470
has been completely shattered,

525
00:29:30,470 --> 00:29:32,743
and the queen is in a fight for survival.

526
00:29:35,348 --> 00:29:38,030
(calm music)

527
00:29:38,030 --> 00:29:40,620
In a rare show of public emotion,

528
00:29:40,620 --> 00:29:43,770
she uses Latin in a speech

529
00:29:43,770 --> 00:29:47,153
to share the struggles of her horrible year.

530
00:29:48,687 --> 00:29:50,380
It's not a year on which I shall look back

531
00:29:52,700 --> 00:29:54,767
with undiluted pleasure.

532
00:29:54,767 --> 00:29:58,833
It has turned out to be an annus horribilis.

533
00:29:59,940 --> 00:30:01,930
It was actually a critical moment,

534
00:30:01,930 --> 00:30:04,040
because for the first time

535
00:30:04,040 --> 00:30:07,170
{\an8}there were some serious questions being asked

536
00:30:07,170 --> 00:30:09,060
{\an8}about Britain's relationship

537
00:30:09,060 --> 00:30:11,770
with the monarchy and with the royal family.

538
00:30:11,770 --> 00:30:15,540
The newspapers encapsulate what Britons

539
00:30:15,540 --> 00:30:17,680
thought about the royal family.

540
00:30:17,680 --> 00:30:21,803
And by 1992, they didn't think a great deal of them.

541
00:30:23,358 --> 00:30:24,610
(bright music)

542
00:30:24,610 --> 00:30:26,220
While the Windsors struggle

543
00:30:26,220 --> 00:30:29,160
to rebuild their damaged public image,

544
00:30:29,160 --> 00:30:32,373
Diana is liberated by the separation.

545
00:30:33,740 --> 00:30:36,533
She can now use her status as she pleases,

546
00:30:37,370 --> 00:30:39,900
and she starts to actively build

547
00:30:39,900 --> 00:30:43,090
a new celebrity profile in the media

548
00:30:43,090 --> 00:30:45,763
as an independent, single mother.

549
00:30:47,880 --> 00:30:50,327
She's ringing them up at times and saying, you know,

550
00:30:50,327 --> 00:30:53,760
"If you come along to a theme park,

551
00:30:53,760 --> 00:30:57,710
you might see something you wanna take a photo of."

552
00:30:57,710 --> 00:31:00,820
She's trying to demonstrate that she's a great mother.

553
00:31:00,820 --> 00:31:05,820
She's a great, compassionate, wonderful working princess.

554
00:31:08,040 --> 00:31:11,743
There was huge interest in an independent Diana.

555
00:31:12,760 --> 00:31:15,770
In part it was because of the way she photographed,

556
00:31:15,770 --> 00:31:18,960
and that she knew she could make a very good photograph

557
00:31:18,960 --> 00:31:23,960
just by a tilt of her head, a smile here, a smile there,

558
00:31:25,120 --> 00:31:28,970
and she became very adept at it and very expert at it.

559
00:31:28,970 --> 00:31:33,720
She was fascinated by the power that she possessed

560
00:31:33,720 --> 00:31:37,483
in the sense that her image was often on the front page.

561
00:31:40,084 --> 00:31:41,740
(ominous music)

562
00:31:41,740 --> 00:31:44,900
But by courting the popular press,

563
00:31:44,900 --> 00:31:47,210
Diana is being sucked toward

564
00:31:47,210 --> 00:31:50,063
a dangerous game she can't control.

565
00:31:51,630 --> 00:31:54,660
In the early '90s, cameras become lighter,

566
00:31:54,660 --> 00:31:57,660
cheaper, and easier to use,

567
00:31:57,660 --> 00:32:01,750
and almost anyone can become a freelance photographer,

568
00:32:01,750 --> 00:32:03,363
or paparazzi.

569
00:32:05,090 --> 00:32:07,300
And a shot of Diana can be sold

570
00:32:07,300 --> 00:32:10,293
to a newspaper for big money.

571
00:32:12,660 --> 00:32:14,650
Only her royal protection officers

572
00:32:14,650 --> 00:32:17,063
keep the paparazzi mob at bay.

573
00:32:20,290 --> 00:32:22,563
Paparazzi were kept at a safe distance.

574
00:32:23,930 --> 00:32:26,150
But walking down the street with Princess Diana

575
00:32:26,150 --> 00:32:27,423
was very unsettling.

576
00:32:31,700 --> 00:32:34,070
Diana wanted to keep the more glamorous

577
00:32:34,070 --> 00:32:35,913
photogenic parts of royal life,

578
00:32:37,200 --> 00:32:40,170
but I don't think Princess Diana ever got used to it,

579
00:32:40,170 --> 00:32:41,563
and nor would anybody.

580
00:32:42,860 --> 00:32:47,860
By 1993, Diana is finding the media maelstrom

581
00:32:47,910 --> 00:32:52,500
and her huge celebrity status too much to handle.

582
00:32:52,500 --> 00:32:56,100
She tries in vain to change it.

583
00:32:56,100 --> 00:33:00,340
I was not aware of how overwhelming

584
00:33:00,340 --> 00:33:02,700
that attention would become.

585
00:33:02,700 --> 00:33:05,030
At the end of this year,

586
00:33:05,030 --> 00:33:09,450
when I've completed my diary of official engagements,

587
00:33:09,450 --> 00:33:12,210
I will be reducing the extent

588
00:33:12,210 --> 00:33:15,073
of the public life I've led so far.

589
00:33:16,980 --> 00:33:19,610
But Diana's step back from public life

590
00:33:19,610 --> 00:33:22,148
fails to cool the media interest.

591
00:33:22,148 --> 00:33:24,810
(ominous music)

592
00:33:24,810 --> 00:33:29,470
The tabloids relentlessly run stories about her private life

593
00:33:29,470 --> 00:33:33,703
and rumors swirl about past extramarital relationships.

594
00:33:37,270 --> 00:33:40,770
Eventually, Diana feels forced to accept an interview

595
00:33:40,770 --> 00:33:45,020
with the BBC's "Panorama" program to address the rumors

596
00:33:45,020 --> 00:33:47,690
and give her side of the story.

597
00:33:47,690 --> 00:33:49,620
The controversial interview

598
00:33:49,620 --> 00:33:52,253
is under a BBC broadcast embargo.

599
00:33:54,800 --> 00:33:56,510
Shortly after it goes out,

600
00:33:56,510 --> 00:33:58,290
the queen feels she has to bring

601
00:33:58,290 --> 00:34:01,520
the embarrassing saga to an end,

602
00:34:01,520 --> 00:34:06,023
and asked Charles and Diana to formally divorce.

603
00:34:09,630 --> 00:34:13,030
The princess relinquishes her Royal Highness title

604
00:34:14,340 --> 00:34:16,290
and decides she has little option

605
00:34:16,290 --> 00:34:19,483
but to give up her royal protection officers as well.

606
00:34:22,180 --> 00:34:25,880
But without these men with a gun on their hip at her side,

607
00:34:25,880 --> 00:34:27,323
Diana was very vulnerable.

608
00:34:27,323 --> 00:34:28,357
(suspenseful music)

609
00:34:28,357 --> 00:34:32,360
(camera shutters clicking)

610
00:34:32,360 --> 00:34:35,363
And the paparazzi took advantage.

611
00:34:37,830 --> 00:34:41,403
And they were on her tail morning, noon, and night.

612
00:34:54,512 --> 00:34:57,290
(camera shutters clicking)

613
00:34:57,290 --> 00:35:01,823
She was sometimes physically frightened, physically upset.

614
00:35:09,090 --> 00:35:12,280
The problem was, these pictures were very compelling,

615
00:35:12,280 --> 00:35:16,539
and they became very hard to resist for many publications.

616
00:35:16,539 --> 00:35:19,206
(ominous music)

617
00:35:21,440 --> 00:35:23,800
In the summer of 1997,

618
00:35:23,800 --> 00:35:28,800
Diana attempts to start afresh and rebuild her personal life

619
00:35:28,900 --> 00:35:33,900
dating Dodi Al Fayed, the son of a prominent retail tycoon.

620
00:35:36,710 --> 00:35:39,090
But a long-lens paparazzi

621
00:35:39,090 --> 00:35:42,660
snaps her on board his yacht in the South of France,

622
00:35:42,660 --> 00:35:45,710
and sells the pictures to a tabloid paper

623
00:35:45,710 --> 00:35:48,103
for over half a million dollars.

624
00:35:50,550 --> 00:35:52,510
Feeling under siege by the press

625
00:35:52,510 --> 00:35:55,180
and missing her two young sons,

626
00:35:55,180 --> 00:35:57,400
that night, from Paris,

627
00:35:57,400 --> 00:35:59,970
Diana calls journalist and friend,

628
00:35:59,970 --> 00:36:02,833
Richard Kay, looking for support.

629
00:36:05,380 --> 00:36:06,880
She felt very alone.

630
00:36:06,880 --> 00:36:10,120
{\an8}She felt that the entire establishment

631
00:36:10,120 --> 00:36:13,910
{\an8}was on her husband's side, as she put it,

632
00:36:13,910 --> 00:36:16,063
and she wanted to make changes,

633
00:36:16,940 --> 00:36:21,750
to get away from the photographers who made her life hell,

634
00:36:21,750 --> 00:36:23,283
as she saw it at that time.

635
00:36:24,400 --> 00:36:28,230
She was anxious about getting home.

636
00:36:28,230 --> 00:36:29,450
She was very much looking forward

637
00:36:29,450 --> 00:36:31,523
to seeing William and Harry.

638
00:36:35,210 --> 00:36:38,180
It was obviously extremely poignant

639
00:36:38,180 --> 00:36:40,930
that I should be among the very last people she called.

640
00:36:44,922 --> 00:36:46,490
(dramatic music)

641
00:36:46,490 --> 00:36:50,920
The Press Association announced with a news flash at 4:41

642
00:36:50,920 --> 00:36:53,333
that Diana, Princess of Wales, has died.

643
00:37:01,660 --> 00:37:04,650
Just a few hours after her phone call,

644
00:37:04,650 --> 00:37:07,200
Princess Diana is dead,

645
00:37:07,200 --> 00:37:10,360
killed alongside Dodi

646
00:37:10,360 --> 00:37:13,450
in a horror car crash in Paris.

647
00:37:13,450 --> 00:37:15,793
She is just 36 years old.

648
00:37:17,340 --> 00:37:21,190
Few if any events will touch the lives of so many of us

649
00:37:21,190 --> 00:37:23,230
as the death in the early hours of this morning

650
00:37:23,230 --> 00:37:25,068
of Diana, Princess of Wales.

651
00:37:25,068 --> 00:37:27,490
(melancholy music)

652
00:37:27,490 --> 00:37:30,420
I remember waking up for no obvious reason

653
00:37:30,420 --> 00:37:31,610
and couldn't go back to sleep,

654
00:37:31,610 --> 00:37:34,730
so I went downstairs and made myself a cup of tea,

655
00:37:34,730 --> 00:37:37,240
and turned on the TV, and there it was.

656
00:37:37,240 --> 00:37:41,883
To be honest, nearly 25 years later, it's still sinking in.

657
00:37:43,390 --> 00:37:46,680
It was an absolute tragedy that somebody

658
00:37:46,680 --> 00:37:49,593
should have her life snuffed out just like that.

659
00:37:50,930 --> 00:37:53,850
And when I talk about it, I still get emotional about it,

660
00:37:53,850 --> 00:37:55,583
because it shouldn't have happened.

661
00:37:58,530 --> 00:38:01,140
And you just felt that she was in the process

662
00:38:01,140 --> 00:38:05,933
of being able to achieve great things, and then she dies.

663
00:38:11,210 --> 00:38:14,090
As the news of Diana's death sinks in,

664
00:38:14,090 --> 00:38:16,690
Britain is gripped by a public outpouring

665
00:38:16,690 --> 00:38:18,800
of collective grief,

666
00:38:18,800 --> 00:38:22,053
the likes of which has never been seen before.

667
00:38:27,182 --> 00:38:30,060
The princess they've seen in the press

668
00:38:30,060 --> 00:38:33,170
or on television every day

669
00:38:33,170 --> 00:38:34,093
is now gone.

670
00:38:36,910 --> 00:38:39,850
People in this country thought they had a bit of Diana.

671
00:38:39,850 --> 00:38:41,630
That's how people felt that morning.

672
00:38:41,630 --> 00:38:43,210
They felt that somebody they knew,

673
00:38:43,210 --> 00:38:45,003
somebody they loved, had died.

674
00:38:47,450 --> 00:38:49,790
{\an8}She's a mother of young children.

675
00:38:49,790 --> 00:38:52,170
{\an8}She is somebody who's suffering has been played out

676
00:38:52,170 --> 00:38:55,130
{\an8}in the tabloids and on television,

677
00:38:55,130 --> 00:38:58,337
so people felt a personal connection with her.

678
00:39:05,295 --> 00:39:06,860
But as the day wears on,

679
00:39:06,860 --> 00:39:08,743
there is a shocking revelation.

680
00:39:11,030 --> 00:39:14,840
Diana's car crashed while being chased

681
00:39:14,840 --> 00:39:17,913
by a gang of paparazzi on motorbikes.

682
00:39:19,490 --> 00:39:21,240
We knew the paparazzi were involved

683
00:39:21,240 --> 00:39:25,660
because the paparazzi where each side taking pictures.

684
00:39:25,660 --> 00:39:27,650
Diana, the last thing she saw

685
00:39:27,650 --> 00:39:29,540
would've been the pop of a flashbulb,

686
00:39:29,540 --> 00:39:32,580
because while she was dying in the back of the car,

687
00:39:32,580 --> 00:39:33,640
they didn't stop.

688
00:39:33,640 --> 00:39:35,280
They carried on photographing her,

689
00:39:35,280 --> 00:39:37,413
{\an8}because those photos were gold.

690
00:39:39,530 --> 00:39:42,020
When the news of the paparazzi's involvement

691
00:39:42,020 --> 00:39:44,140
reaches the streets of Britain,

692
00:39:44,140 --> 00:39:47,340
the public lash out at the press in fury.

693
00:39:47,340 --> 00:39:49,433
It's you, the press, that killed her.

694
00:39:51,360 --> 00:39:52,713
You're the scum.

695
00:39:52,713 --> 00:39:55,157
Yes.
(people applauding)

696
00:39:55,157 --> 00:39:57,470
You're here to pick the bones.

697
00:39:57,470 --> 00:40:01,300
I went to Buckingham Palace, and there was a photographer,

698
00:40:01,300 --> 00:40:03,980
and he said to me, "It's been really scary."

699
00:40:03,980 --> 00:40:06,610
{\an8}He said, "People would come up and try to biff me

700
00:40:06,610 --> 00:40:08,820
{\an8}because they think I'm somebody who drove

701
00:40:08,820 --> 00:40:10,727
{\an8}Princess Diana to her death."

702
00:40:12,130 --> 00:40:13,160
There was hostility,

703
00:40:13,160 --> 00:40:17,040
and I remember people remonstrating with me.

704
00:40:17,040 --> 00:40:19,807
They were shaking their fists, even, saying,

705
00:40:19,807 --> 00:40:21,227
"You're to blame for this."

706
00:40:22,760 --> 00:40:26,250
Sensing the mood, the tabloid newspapers

707
00:40:26,250 --> 00:40:30,593
look to shift the public's anger to a different target.

708
00:40:31,757 --> 00:40:34,270
(bright music)

709
00:40:34,270 --> 00:40:37,030
24 hours after Diana's death,

710
00:40:37,030 --> 00:40:39,530
the queen is still with the young princes,

711
00:40:39,530 --> 00:40:42,990
William and Harry, at the family retreat,

712
00:40:42,990 --> 00:40:45,213
the Scottish castle, Balmoral.

713
00:40:46,560 --> 00:40:50,760
Shocked by the news and the grief of her two grandsons,

714
00:40:50,760 --> 00:40:54,480
the queen is unsure how to react

715
00:40:54,480 --> 00:40:57,813
to the unprecedented death of a royal divorcee.

716
00:41:00,330 --> 00:41:02,270
{\an8}The queen, I think,

717
00:41:02,270 --> 00:41:06,200
{\an8}felt Diana is actually no longer a member of this family,

718
00:41:06,200 --> 00:41:09,200
and therefore she should be treated

719
00:41:09,200 --> 00:41:12,163
as a normal citizen under these circumstances.

720
00:41:14,410 --> 00:41:15,950
It's the first time, actually,

721
00:41:15,950 --> 00:41:18,403
that she's put family before duty.

722
00:41:19,640 --> 00:41:21,250
The queen stayed up at Balmoral

723
00:41:21,250 --> 00:41:24,420
to protect her grandsons, William and Harry,

724
00:41:24,420 --> 00:41:29,420
{\an8}to help them through the traumatic first few days,

725
00:41:29,480 --> 00:41:30,540
{\an8}in the knowledge that their mother

726
00:41:30,540 --> 00:41:32,363
had been killed in a car crash.

727
00:41:37,530 --> 00:41:39,960
Even as London becomes the epicenter

728
00:41:39,960 --> 00:41:41,830
of mourning for Diana,

729
00:41:41,830 --> 00:41:44,280
Elizabeth believes the royal family

730
00:41:44,280 --> 00:41:48,083
should continue to grieve in private in Scotland.

731
00:41:50,500 --> 00:41:53,290
One day turns to two,

732
00:41:53,290 --> 00:41:54,970
and then three,

733
00:41:54,970 --> 00:41:57,003
and they remain at Balmoral.

734
00:42:00,000 --> 00:42:04,470
Smelling blood, the tabloid press starts to openly

735
00:42:04,470 --> 00:42:08,083
call out the queen with screaming headlines.

736
00:42:09,420 --> 00:42:11,680
They were looking for another story.

737
00:42:11,680 --> 00:42:13,830
And the other story was really,

738
00:42:13,830 --> 00:42:15,590
why isn't the queen in London?

739
00:42:15,590 --> 00:42:17,167
They were the screaming headlines.

740
00:42:17,167 --> 00:42:18,810
"Your country needs you, ma'am.

741
00:42:18,810 --> 00:42:21,010
Where are you, ma'am? Your people need you."

742
00:42:22,830 --> 00:42:24,740
And yet, all these thousands of people

743
00:42:24,740 --> 00:42:28,080
{\an8}had just instinctively gravitated towards the palace.

744
00:42:28,080 --> 00:42:30,580
{\an8}And when they got there, there was nobody at home.

745
00:42:31,440 --> 00:42:35,557
I remember thinking, "Gosh, this is really bad."

746
00:42:35,557 --> 00:42:39,350
(suspenseful music)

747
00:42:39,350 --> 00:42:42,090
Four days after the death of Diana,

748
00:42:42,090 --> 00:42:45,363
anti-monarchy sentiment starts to grip the capital,

749
00:42:46,780 --> 00:42:51,439
and the queen's place on the throne is openly questioned.

750
00:42:51,439 --> 00:42:52,497
Very, very, very disgraceful.

751
00:42:52,497 --> 00:42:54,719
I find their behavior very disgraceful.

752
00:42:54,719 --> 00:42:55,613
What do you think, madam?

753
00:42:55,613 --> 00:42:57,970
I think it's disgusting that they have not appeared

754
00:42:57,970 --> 00:43:00,720
or said a word relating to all this.

755
00:43:00,720 --> 00:43:03,450
I think it must be very, very cold-hearted

756
00:43:03,450 --> 00:43:05,250
not to have a flag up.

757
00:43:05,250 --> 00:43:08,270
I think it's a disgrace on the whole royal family.

758
00:43:08,270 --> 00:43:10,630
The public mood is shifting to,

759
00:43:10,630 --> 00:43:12,380
they must be terrible people.

760
00:43:12,380 --> 00:43:14,480
They must be really horrible people.

761
00:43:14,480 --> 00:43:16,620
They drove this poor saint out.

762
00:43:16,620 --> 00:43:18,890
Now she's dead, and they don't care.

763
00:43:18,890 --> 00:43:21,230
And that's the dangerous moment for the royal family,

764
00:43:21,230 --> 00:43:22,910
because if they don't fix that,

765
00:43:22,910 --> 00:43:25,220
people will say, "The murderers of Diana!"

766
00:43:25,220 --> 00:43:30,023
The tabloids are whipping up fury in the country,

767
00:43:30,860 --> 00:43:34,140
and people want to see their monarch.

768
00:43:34,140 --> 00:43:36,163
They want to see that she's grieving.

769
00:43:39,370 --> 00:43:42,350
I would say, the most dangerous moment

770
00:43:42,350 --> 00:43:44,723
for the monarchy in modern times.

771
00:43:51,670 --> 00:43:54,383
The 5th of September, 1997,

772
00:43:55,310 --> 00:43:57,353
the day before Diana's funeral.

773
00:43:58,700 --> 00:44:01,945
With the scent of popular revolt in the air,

774
00:44:01,945 --> 00:44:06,083
the royal motorcade snakes through the streets of London.

775
00:44:07,170 --> 00:44:12,143
Thousands of onlookers line the pavements in eerie silence.

776
00:44:13,800 --> 00:44:17,070
And in the hush of that huge crowd

777
00:44:17,070 --> 00:44:18,980
outside Buckingham Palace,

778
00:44:18,980 --> 00:44:21,120
they wanted to see some feelings from her.

779
00:44:21,120 --> 00:44:23,653
They wanted to see that she was hurting.

780
00:44:24,660 --> 00:44:26,470
Through all the years that they've known her,

781
00:44:26,470 --> 00:44:27,903
she's been emotionless.

782
00:44:30,127 --> 00:44:31,200
I think the car is going to stop.

783
00:44:31,200 --> 00:44:32,460
The car has stopped.

784
00:44:32,460 --> 00:44:34,750
And Her Majesty-
Her Majesty has got out.

785
00:44:34,750 --> 00:44:35,790
Is going to get out.

786
00:44:35,790 --> 00:44:38,732
There she goes out of the other side of the car.

787
00:44:38,732 --> 00:44:40,550
And the queen comes out,

788
00:44:40,550 --> 00:44:45,550
and she looks at the flowers, she looks at the tributes.

789
00:44:46,430 --> 00:44:50,290
And the atmosphere is very febrile.

790
00:44:50,290 --> 00:44:53,623
And she walks with no bodyguard,

791
00:44:55,450 --> 00:44:58,523
and she goes up to people and she talks to them.

792
00:45:02,240 --> 00:45:04,020
I actually was with her.

793
00:45:04,020 --> 00:45:07,363
She felt a little bit apprehensive, given all the bad press.

794
00:45:11,240 --> 00:45:15,840
They passed a young girl who was holding some carnations,

795
00:45:15,840 --> 00:45:18,050
and the queen said, "Can I put those down for you?"

796
00:45:18,050 --> 00:45:19,580
And this girl said, 11-year-old,

797
00:45:19,580 --> 00:45:21,980
she said, "No, Your Majesty, these are for you."

798
00:45:22,850 --> 00:45:24,370
And as far as I was concerned,

799
00:45:24,370 --> 00:45:26,700
it sort of heaving a sigh of relief

800
00:45:26,700 --> 00:45:28,880
that people were pleased to see her.

801
00:45:28,880 --> 00:45:31,150
And the fact that she was there

802
00:45:31,150 --> 00:45:34,583
to look at the floral tributes meant a lot to them.

803
00:45:36,150 --> 00:45:38,797
And she looked at me, and you have to read the queen,

804
00:45:38,797 --> 00:45:41,350
and I could see what she was saying to me

805
00:45:41,350 --> 00:45:43,000
without actually saying anything.

806
00:45:43,870 --> 00:45:45,843
She had struck the right chord.

807
00:45:47,230 --> 00:45:48,880
And I just said, "That was fine, Your Majesty.

808
00:45:48,880 --> 00:45:50,150
That was fine."

809
00:45:50,150 --> 00:45:52,310
Talking to members of the crowd,

810
00:45:52,310 --> 00:45:53,310
hearing their feelings.

811
00:45:53,310 --> 00:45:55,360
Above all, they were listening to people.

812
00:45:56,980 --> 00:46:00,693
Very much what the public seem to have been demanding.

813
00:46:01,790 --> 00:46:05,280
She looks like a woman grieving,

814
00:46:05,280 --> 00:46:08,243
and there's a ripple of applause for her.

815
00:46:09,220 --> 00:46:10,773
She has saved the day.

816
00:46:10,773 --> 00:46:12,570
(people applauding)

817
00:46:12,570 --> 00:46:14,270
And I think that that was the point

818
00:46:14,270 --> 00:46:17,670
at which people felt they could resume

819
00:46:17,670 --> 00:46:21,970
what is an instinctive loyalty to the monarchy.

820
00:46:21,970 --> 00:46:24,303
The monarchy is that constant in British life.

821
00:46:25,170 --> 00:46:26,443
It runs very deep.

822
00:46:30,614 --> 00:46:32,050
(people applauding)

823
00:46:32,050 --> 00:46:33,360
The next day,

824
00:46:33,360 --> 00:46:37,130
as Diana's coffin makes its way past Buckingham Palace

825
00:46:37,130 --> 00:46:39,440
ahead of the funeral service,

826
00:46:39,440 --> 00:46:42,143
the queen bows her head.

827
00:46:43,060 --> 00:46:46,080
As the most senior royal in the land,

828
00:46:46,080 --> 00:46:48,700
it's the first time a monarch

829
00:46:48,700 --> 00:46:52,093
has ever bowed to a lower rank.

830
00:46:53,740 --> 00:46:55,330
At the funeral service,

831
00:46:55,330 --> 00:46:58,140
Diana's brother, Earl Charles Spencer,

832
00:46:58,140 --> 00:47:01,793
returns the finger of blame to the press.

833
00:47:02,770 --> 00:47:06,420
A girl given the name of the ancient goddess of hunting

834
00:47:06,420 --> 00:47:10,543
was in the end the most hunted person of the modern age.

835
00:47:11,920 --> 00:47:15,160
As Earl Spencer's words are beamed

836
00:47:15,160 --> 00:47:18,710
to the huge crowds of mourners gathered outside the abbey

837
00:47:18,710 --> 00:47:21,100
in parks and on pavements,

838
00:47:21,100 --> 00:47:23,966
there is an overwhelming reaction.

839
00:47:23,966 --> 00:47:26,966
(people applauding)

840
00:47:28,550 --> 00:47:32,360
It began among the hundreds of thousands of people

841
00:47:32,360 --> 00:47:34,020
who heard it outside.

842
00:47:34,020 --> 00:47:37,270
And I was sitting inside the abbey,

843
00:47:37,270 --> 00:47:41,100
and this noise like thunder got louder and louder and louder

844
00:47:41,100 --> 00:47:44,381
and came in through those famous Great West Doors.

845
00:47:44,381 --> 00:47:47,214
(people cheering)

846
00:47:50,110 --> 00:47:52,750
In the months following Diana's funeral,

847
00:47:52,750 --> 00:47:55,700
the tabloid press feels the backlash

848
00:47:55,700 --> 00:47:57,680
from her brother's eulogy.

849
00:47:57,680 --> 00:48:02,180
Sales of Murdoch's "The Sun" and "News of the World" plummet

850
00:48:02,180 --> 00:48:05,173
as readers desert the newspapers.

851
00:48:12,710 --> 00:48:15,610
Princess Diana left an indelible mark

852
00:48:15,610 --> 00:48:18,893
on British society and the royal family.

853
00:48:21,200 --> 00:48:25,293
She has also left behind two devastated young princes.

854
00:48:26,870 --> 00:48:31,203
The British monarchy now lies in their hands.

855
00:48:33,610 --> 00:48:36,420
It does seem a significant moment,

856
00:48:36,420 --> 00:48:39,250
because we're all wondering how the monarchy

857
00:48:39,250 --> 00:48:42,103
is going to find a new course.

858
00:48:43,020 --> 00:48:43,853
William and Harry,

859
00:48:43,853 --> 00:48:46,090
who are walking behind their mother's coffin,

860
00:48:46,090 --> 00:48:48,363
now represent the future.

861
00:48:49,570 --> 00:48:52,240
They are the ones who are gonna carry on

862
00:48:52,240 --> 00:48:55,940
with Diana's slightly different views of monarchy,

863
00:48:55,940 --> 00:48:58,300
and it was gonna rest very much

864
00:48:58,300 --> 00:49:01,483
on how William and Harry develop as adults.

865
00:49:03,935 --> 00:49:06,685
(dramatic music)