1
00:00:02,960 --> 00:00:04,800
Good morning, it's me again.


2
00:00:06,120 --> 00:00:10,280
Below London's streets
exists another world.


3
00:00:10,280 --> 00:00:14,520
The madness is my swimming pool.
I'm at home in that kind of water.
What can I say?


4
00:00:16,120 --> 00:00:21,760
Every day, 20,000 workers
struggle to keep four million people
on the move.


5
00:00:21,760 --> 00:00:26,040
What, there's a customer asleep on
the platform? Get him on the train.


6
00:00:26,040 --> 00:00:31,160
And it's not easy when the Tube
is undergoing the biggest
upgrade in its history.


7
00:00:31,160 --> 00:00:34,320
We've got five minutes!
I want this site cleared!


8
00:00:34,320 --> 00:00:39,160
Now cameras will reveal
an underground world we've never
fully seen before.


9
00:00:39,160 --> 00:00:42,720
10,421 mobiles since April.


10
00:00:42,720 --> 00:00:47,720
Listen to what I'm saying.
Pay as you go. Yeah? You just went!


11
00:00:47,720 --> 00:00:51,920
This guy running up the stairs.
We need to stop him.


12
00:00:53,480 --> 00:00:54,680
HORN BLARES


13
00:00:54,680 --> 00:00:57,680
We're the underground part
of the city.


14
00:00:57,680 --> 00:01:01,080
London comes down here every single
day. It is part of their world.


15
00:01:01,080 --> 00:01:02,840
It is part of everyone's world.


16
00:01:02,840 --> 00:01:05,040
I love you.


17
00:01:05,040 --> 00:01:10,160
This programme contains
some strong language


18
00:01:21,880 --> 00:01:26,800
During the week, Liverpool Street
Tube station is a busy commuter hub.


19
00:01:26,800 --> 00:01:30,400
But on Friday nights, it takes
on a very different personality.


20
00:01:30,400 --> 00:01:32,160
Seven-five to base.


21
00:01:32,160 --> 00:01:36,720
We've got someone urinating
on the end of platform five. Over.


22
00:01:36,720 --> 00:01:40,400
Did you see him actually do it?
Over. Yeah.


23
00:01:40,400 --> 00:01:42,480
He's urinated all over. Over.


24
00:01:42,480 --> 00:01:47,560
TANNOY: Customers on the escalator,
please use the escalator
safely and correctly.


25
00:01:48,720 --> 00:01:52,840
Mind the doors means mind the doors!
Do not jam the doors!


26
00:02:01,240 --> 00:02:03,640
Excuse me, mate. Are you OK?


27
00:02:06,000 --> 00:02:09,960
TANNOY: This is a customer
announcement for customers
on westbound platform two.


28
00:02:09,960 --> 00:02:13,520
I do apologise for the last train
being cancelled at short notice.


29
00:02:13,520 --> 00:02:17,240
This was due to...er,
significant vomit in the carriages.


30
00:02:17,240 --> 00:02:21,760
Your next westbound service
will be in one minute,
calling all stations to Hammersmith.


31
00:02:21,760 --> 00:02:27,600
Control assistant Mark Davies is
the all-seeing eyes of the station.


32
00:02:27,600 --> 00:02:30,840
I watch customers to make sure
they don't injure themselves,


33
00:02:30,840 --> 00:02:33,640
beat each other up,
burn the place down.


34
00:02:33,640 --> 00:02:36,360
You've got to keep an eye on 'em.


35
00:02:36,360 --> 00:02:38,080
This is customer information.


36
00:02:38,080 --> 00:02:41,800
Customers, you're reminded
that drinking alcohol
from an open container


37
00:02:41,800 --> 00:02:46,160
is forbidden on all London
Underground stations and trains.


38
00:02:46,160 --> 00:02:50,240
This particular announcement
is for the gentleman
with the leather jacket,


39
00:02:50,240 --> 00:02:52,920
brown leather jacket
on the westbound Central Line


40
00:02:52,920 --> 00:02:54,600
with a can of Grolsch.


41
00:02:54,600 --> 00:02:58,800
Generally speaking, they're
all right about it, you know?


42
00:03:02,200 --> 00:03:05,160
# Happy birthday to you


43
00:03:05,160 --> 00:03:11,280
# Happy birthday to... #
Anybody else? # ..you... #


44
00:03:16,080 --> 00:03:20,720
Excuse me. Excuse me!
Are you after him? Yes.


45
00:03:22,920 --> 00:03:28,520
Hey, mate. Excuse me, mate. You've
got to take the Oyster card with you.


46
00:03:28,520 --> 00:03:30,640
MAN SLURS
Yeah, you've got to come back.


47
00:03:30,640 --> 00:03:33,600
Go over the far side.
Over here, mate.


48
00:03:37,240 --> 00:03:39,000
Just tap your card on there.


49
00:03:39,000 --> 00:03:41,320
It's a bit concerning, really,
that these people


50
00:03:41,320 --> 00:03:43,120
hold our lives in their hands.


51
00:03:43,120 --> 00:03:45,480
They're the financial
people of this world.


52
00:03:45,480 --> 00:03:48,840
But it's not just the money men.
It's the doctors and the lawyers.


53
00:03:48,840 --> 00:03:51,440
And you just have to be
a bit of a babysitter.


54
00:03:51,440 --> 00:03:55,240
"Top up pay as you go." How much do
you want to put on? A fiver is fine.


55
00:03:55,240 --> 00:03:57,640
Put your PIN number in now, yeah?


56
00:03:57,640 --> 00:03:59,840
You've got men in suits
that are powerful,


57
00:03:59,840 --> 00:04:03,440
and they are like children and you
have to treat them like children.


58
00:04:03,440 --> 00:04:05,800
Hold on tight. Walk this way.


59
00:04:05,800 --> 00:04:08,880
We turn into Mummy and Daddy
sometimes.


60
00:04:08,880 --> 00:04:12,200
Oh, look. She's fallen over
on the escalator.


61
00:04:12,200 --> 00:04:14,760
But she is all smiles,
so she hasn't hurt herself.


62
00:04:14,760 --> 00:04:18,480
There's no reason to condemn them
because they've had a drink.


63
00:04:18,480 --> 00:04:23,080
In fact, that's the point.
You have a drink and you use public
transport rather than drive.


64
00:04:23,080 --> 00:04:27,280
We don't want to see them
get all smashed up, beat
each other up, hurt theirselves.


65
00:04:27,280 --> 00:04:30,360
They can delay the service
by having a fight, as well.


66
00:04:30,360 --> 00:04:32,480
And that upsets a lot of people.


67
00:04:34,680 --> 00:04:37,520
ALARM BLARES


68
00:04:37,520 --> 00:04:39,800
NOC, station emergency?


69
00:04:39,800 --> 00:04:44,320
The network operations centre
is the control room
for the whole of the Tube,


70
00:04:44,320 --> 00:04:49,800
monitoring the 500 individually
numbered trains that move around
the network at any one time


71
00:04:49,800 --> 00:04:54,640
and coordinating with staff
across 274 stations.


72
00:04:54,640 --> 00:04:58,920
Hello, it's the NOC. Apparently, the
ambulance has just arrived outside.


73
00:04:58,920 --> 00:05:03,640
Duty manager Andy Hogg and his team
are poised to deal with


74
00:05:03,640 --> 00:05:06,880
any incident that could cause
a delay to the service.


75
00:05:08,560 --> 00:05:11,800
25-year-old female, drunk,
collapsed and hit her head.


76
00:05:11,800 --> 00:05:14,280
Male, 30, fell down escalator.


77
00:05:14,280 --> 00:05:18,280
Female, 20, ankle injury, fallen
down the stairs, drink related.


78
00:05:18,280 --> 00:05:22,320
Arm injury following running
into the side of a train.


79
00:05:22,320 --> 00:05:26,600
Female, 20, intoxicated. Welcome
to Friday night on the Underground.


80
00:05:26,600 --> 00:05:29,480
Hello. What hospital
was this casualty taken to?


81
00:05:29,480 --> 00:05:34,480
All requests for emergency services
come through here.
That way it's co-ordinated,


82
00:05:34,480 --> 00:05:38,680
and I then can assess, is it just
going to affect that station,


83
00:05:38,680 --> 00:05:40,560
or will it have a bigger effect?


84
00:05:40,560 --> 00:05:43,280
Right, the police are there
at the moment, are they?


85
00:05:43,280 --> 00:05:48,080
Which direction is it, please?
Northbound King's Cross, OK,
thanks very much.


86
00:05:48,080 --> 00:05:51,200
There's a fight on a train
King's Cross Northern Line.


87
00:05:51,200 --> 00:05:54,720
Where would we be
without our Friday night punch-up?


88
00:05:54,720 --> 00:05:58,080
The train's been there eight minutes
with a train behind in the tunnel.


89
00:05:58,080 --> 00:06:02,280
The train's on the move,
but we could have had trains
down tunnels for a long time.


90
00:06:02,280 --> 00:06:06,160
You don't know how bad something's
going to get until it goes there.


91
00:06:06,160 --> 00:06:09,120
No, you'll be met on arrival
and taken to casualty.


92
00:06:09,120 --> 00:06:12,280
How would you characterise the work
on Friday nights?


93
00:06:12,280 --> 00:06:16,960
Together with the station staff
and the train staff, um...


94
00:06:16,960 --> 00:06:19,120
Picking up the pieces.


95
00:06:26,760 --> 00:06:28,720
Excuse me. Excuse me.


96
00:06:28,720 --> 00:06:31,600
Where are you travelling home to?


97
00:06:32,800 --> 00:06:34,440
East London? West London?


98
00:06:38,640 --> 00:06:42,240
What, there's a customer asleep on
the platform? Go and get him, Steve.


99
00:06:42,240 --> 00:06:43,920
Get him on the train.


100
00:06:43,920 --> 00:06:45,560
Liverpool Street.


101
00:06:45,560 --> 00:06:50,520
There we go. "Where am I?" I do
like the control room, to be honest.


102
00:06:50,520 --> 00:06:52,760
I quite like computer games,
that sort of thing.


103
00:06:52,760 --> 00:06:58,040
All the staff, I move them about
and put them where they need to be.


104
00:06:58,040 --> 00:07:00,640
The customers are like the horde,


105
00:07:00,640 --> 00:07:03,680
and you've to sort of juggle
the staff about to do all the jobs.


106
00:07:03,680 --> 00:07:06,800
It can be quite fun in here
if you enjoy that sort of thing.


107
00:07:08,800 --> 00:07:12,280
Contractor announcement.
Member of initial cleaning services,


108
00:07:12,280 --> 00:07:15,960
please attend the B way in
for code 3.


109
00:07:17,280 --> 00:07:18,760
Nice(!)


110
00:07:18,760 --> 00:07:20,560
Must have been a good night.


111
00:07:22,440 --> 00:07:26,040
Rather than say "can you
go and clear up the sick?",


112
00:07:26,040 --> 00:07:29,240
or "can you go and pick up some poo
and wash some wee?",


113
00:07:29,240 --> 00:07:31,200
we use code numbers.


114
00:07:31,200 --> 00:07:37,680
So it's 1 for blood, 2 for urine
and faeces, 3 for vomit,


115
00:07:37,680 --> 00:07:43,000
4 for spillage, 5 for broken glass
and 6 for litter.


116
00:07:43,000 --> 00:07:44,560
And...


117
00:07:44,560 --> 00:07:48,600
If it's anything that's not on
that list, then we use a code 7,


118
00:07:48,600 --> 00:07:52,520
although I don't know
what other horrors you might have.


119
00:07:52,520 --> 00:07:55,120
They're all quite nasty,
aren't they?


120
00:08:00,920 --> 00:08:05,640
When people get drunk enough,
vomit after vomit. Vomit after vomit.


121
00:08:07,280 --> 00:08:09,480
Nobody apologises, never ever.


122
00:08:09,480 --> 00:08:16,160
I never had any case where somebody
apologised for that. Never.


123
00:08:16,160 --> 00:08:21,280
They can vomit in the middle of
the concourse, they just don't care.


124
00:08:21,280 --> 00:08:26,160
They vomit sometimes on the walls,
on the doors. On the windows.


125
00:08:26,160 --> 00:08:29,520
And, you know, I think
people just become animals.


126
00:08:31,520 --> 00:08:36,760
I used to be a cyclist, a
professional cyclist for many years.


127
00:08:36,760 --> 00:08:39,160
I used to be...


128
00:08:39,160 --> 00:08:46,200
My best result was second in Soviet
Union in 25 kilometres distance.


129
00:08:46,200 --> 00:08:51,400
So I didn't get any profession.
That's why I came here.


130
00:08:51,400 --> 00:08:56,120
I had never been
in the United Kingdom. I had in my...


131
00:08:56,120 --> 00:09:01,640
I imagine it, United Kingdom,
it felt like paradise country,


132
00:09:01,640 --> 00:09:05,920
like everybody so polite
and nice and clean country.


133
00:09:05,920 --> 00:09:08,440
I was surprised. I was shocked.


134
00:09:08,440 --> 00:09:13,080
Because they don't feel ashamed
just in front of everybody,
throw bottle or rubbish.


135
00:09:13,080 --> 00:09:14,720
I would be ashamed to do it.


136
00:09:26,040 --> 00:09:30,840
Right, can everyone hear me OK?
Welcome to Harrow on the Hill.


137
00:09:30,840 --> 00:09:35,680
We're working between Northwick Park
and North Harrow on the Met Line.


138
00:09:35,680 --> 00:09:39,240
Friday nights also mean
the beginning of engineering works.


139
00:09:39,240 --> 00:09:42,920
Site rules, you've got
steel toecap boots,
gloves and hard hat.


140
00:09:44,760 --> 00:09:47,800
Six years ago, London Underground
decided that the only way


141
00:09:47,800 --> 00:09:52,320
to revitalise its run-down
infrastructure, neglected after
years of underinvestment,


142
00:09:52,320 --> 00:09:58,520
was to deliberately shut down
large sections of the network every
weekend and send in the engineers.


143
00:10:00,640 --> 00:10:03,680
More trolleys out,
start running them up.


144
00:10:03,680 --> 00:10:07,280
One of the most pressing jobs
is replacing over 140 kilometres


145
00:10:07,280 --> 00:10:11,440
of railway track, which is worn
and in need of renewal.


146
00:10:13,240 --> 00:10:17,480
At Harrow on the Hill, on the north
end of the Metropolitan Line,


147
00:10:17,480 --> 00:10:21,200
an ambitious weekend of track
replacement is about to begin.


148
00:10:21,200 --> 00:10:23,760
I've taken over
from the station supervisor,


149
00:10:23,760 --> 00:10:26,640
so now the whole station
is under our control.


150
00:10:26,640 --> 00:10:29,600
We're going to be
renewing this track here.


151
00:10:29,600 --> 00:10:33,840
This whole track through
the platform will be renewed,
new concrete sleepers and rail.


152
00:10:35,800 --> 00:10:38,800
We've got about 150 men
working tonight.


153
00:10:38,800 --> 00:10:43,760
Then during the weekend,
on each shift there will be
about 100 men a shift.


154
00:10:43,760 --> 00:10:46,400
Move them two, will you?


155
00:10:46,400 --> 00:10:49,680
Them next two that way,
and the middle two over.


156
00:10:49,680 --> 00:10:52,960
In order to replace the track,
the whole of this section of railway


157
00:10:52,960 --> 00:10:56,160
must first be
completely disconnected.


158
00:10:56,160 --> 00:10:59,640
An army of signal engineers
are carefully removing


159
00:10:59,640 --> 00:11:05,280
the hundreds of trackside cables
which control power,
signals and radio systems.


160
00:11:05,280 --> 00:11:09,360
We've got plenty of men on track now
moving rails into position


161
00:11:09,360 --> 00:11:12,600
ready for installation
tomorrow night.


162
00:11:14,360 --> 00:11:18,200
Can you give us a shout once you get
the first machine on, please, mate?


163
00:11:23,160 --> 00:11:24,880
From the time they arrive on site,


164
00:11:24,880 --> 00:11:28,520
the engineers have just 52 hours
to replace the track.


165
00:11:28,520 --> 00:11:31,320
With the railway in pieces,
any setback will cause


166
00:11:31,320 --> 00:11:34,040
severe disruptions
to the service on Monday morning.


167
00:11:36,960 --> 00:11:41,280
68 and 69 to Wembley Park
have been cleared of the track,


168
00:11:41,280 --> 00:11:43,600
and it is safe
for trains to run, yes?


169
00:11:43,600 --> 00:11:46,560
At engineering headquarters
in central London,


170
00:11:46,560 --> 00:11:52,240
a team are closely monitoring
progress to make sure
everything runs to schedule.


171
00:11:52,240 --> 00:11:54,800
From the time we start,
we're thinking about,


172
00:11:54,800 --> 00:11:56,680
"Are we going to be OK to hand back?"


173
00:11:56,680 --> 00:11:59,000
And if we're not going
to be OK to hand back,


174
00:11:59,000 --> 00:12:01,400
what do we need to do
to make sure that we are?


175
00:12:01,400 --> 00:12:05,520
Everyone from those out on the ground
that are digging the holes


176
00:12:05,520 --> 00:12:09,680
to those in here who are
managing it from a distance.


177
00:12:09,680 --> 00:12:14,680
There are times when,
due to circumstances
beyond someone's control,


178
00:12:14,680 --> 00:12:16,520
we haven't been able to hand back.


179
00:12:16,520 --> 00:12:22,120
There's a hell of a lot of people
that travel from the Metropolitan
railway area into London,


180
00:12:22,120 --> 00:12:25,440
and obviously there will be
a lot of people missing


181
00:12:25,440 --> 00:12:28,880
from their office desks
and whatever else on Monday morning.


182
00:12:34,960 --> 00:12:37,840
There is a lot of pressure
on the site managers


183
00:12:37,840 --> 00:12:40,880
and the site person in charge,
plus also the men on the ground,


184
00:12:40,880 --> 00:12:43,840
to make sure we get the job
handed back on time.


185
00:12:45,760 --> 00:12:47,760
Fingers crossed!


186
00:12:47,760 --> 00:12:50,040
We'll hand it back Monday morning.


187
00:12:55,240 --> 00:12:58,240
The next train is the last train.


188
00:12:58,240 --> 00:13:03,400
Next train is the last train, last
train, last train, yeah? Last train.


189
00:13:03,400 --> 00:13:05,560
Last train, mate.


190
00:13:08,240 --> 00:13:11,320
I don't know what happens,
but they seem to always forget


191
00:13:11,320 --> 00:13:14,040
that we do finish
somewhere around midnight,


192
00:13:14,040 --> 00:13:16,800
trains start drying up
and eventually come to an end.


193
00:13:16,800 --> 00:13:18,960
Every Friday,
they seem to forget that.


194
00:13:20,720 --> 00:13:23,640
LAST TRAIN! LAST TRAIN!


195
00:13:35,280 --> 00:13:40,520
Excuse me! It's finished now.
Oh, right, cheers. You're welcome.


196
00:13:40,520 --> 00:13:42,360
Er... How do I get to Waterloo?


197
00:13:53,720 --> 00:13:59,280
Ten miles south of central London,
Morden station is at the very end
of the Northern Line.


198
00:13:59,280 --> 00:14:01,440
Journeys end for many customers,


199
00:14:01,440 --> 00:14:04,240
whether they planned it that way
or not.


200
00:14:04,240 --> 00:14:07,960
TANNOY: This station is Morden.
This train terminates here.


201
00:14:09,880 --> 00:14:13,040
Wakey, wakey, rise and shine!
It's the end of the Northern Line.


202
00:14:14,160 --> 00:14:16,600
Need you to change now, mate.
It's all finished.


203
00:14:19,640 --> 00:14:21,240
Hello, my love?


204
00:14:22,240 --> 00:14:23,480
Hello?


205
00:14:23,480 --> 00:14:27,440
It's the real deep sleepers, when
you have to literally lift them off,


206
00:14:27,440 --> 00:14:30,000
escort them up the stairs
all the time,


207
00:14:30,000 --> 00:14:32,400
and you've got to be
quite assertive with them,


208
00:14:32,400 --> 00:14:34,640
otherwise they stay on the train
for ever.


209
00:14:34,640 --> 00:14:39,080
Mate! Come on! Open your eyes,
mate, come on.


210
00:14:39,080 --> 00:14:40,800
Wha...? Don't "wha" me.


211
00:14:40,800 --> 00:14:44,520
Hello, matey. All change now,
please. Thank you.


212
00:14:48,360 --> 00:14:51,120
How come you're at Morden?


213
00:14:51,120 --> 00:14:54,120
I'm at Morden now? Am I?


214
00:14:54,120 --> 00:14:55,760
No, this is Kennington.


215
00:14:57,040 --> 00:14:59,440
This is Morden.
Oh, is it really? No. Is it?


216
00:15:01,400 --> 00:15:05,040
Oh, I'm at Kennington now. And then
I'll switch over to the Northern Line


217
00:15:05,040 --> 00:15:08,320
and then head towards
Morden from there.


218
00:15:08,320 --> 00:15:10,520
I think we're at Morden.


219
00:15:14,440 --> 00:15:16,360
Are we? Are we at Morden?


220
00:15:17,440 --> 00:15:20,840
Oh! I'm on the wrong tube altogether.


221
00:15:20,840 --> 00:15:23,600
Oh, wow.


222
00:15:23,600 --> 00:15:26,840
Is it the end of the Tube now?
I need to get a bus.


223
00:15:26,840 --> 00:15:29,040
Come on,
you need to get off the train.


224
00:15:29,040 --> 00:15:32,320
Mate, don't keep
putting your head back down.


225
00:15:32,320 --> 00:15:34,840
'The easiest way,
if they've got a bit of luggage


226
00:15:34,840 --> 00:15:36,680
'and they're holding onto it,


227
00:15:36,680 --> 00:15:40,720
'is take the luggage and they get up
and follow it. It makes life easy.'


228
00:15:40,720 --> 00:15:42,840
Where do you need to get to?


229
00:15:45,800 --> 00:15:47,800
Blood flowing yet?


230
00:15:47,800 --> 00:15:51,880
Blackhorse Road. You need to use
the night buses out the front now.


231
00:15:51,880 --> 00:15:55,120
Are you a member of staff?
Excuse me.


232
00:15:55,120 --> 00:15:58,000
Can I get to Clapham Common
from here?


233
00:15:58,000 --> 00:16:02,080
Yes, if you go outside, sir,
out the front of the station,


234
00:16:02,080 --> 00:16:05,440
N155 will take you straight there,
every 15 minutes. A tube? No, bus.


235
00:16:05,440 --> 00:16:08,360
I can't get on the Tube?
No more trains, sir.


236
00:16:08,360 --> 00:16:11,760
I was at Chalk Farm,
went out to dinner with some friends


237
00:16:11,760 --> 00:16:14,560
and fell asleep on the train.


238
00:16:14,560 --> 00:16:16,920
Was it a good night? Wonderful!


239
00:16:16,920 --> 00:16:20,200
This is actually the first time
I've done this.


240
00:16:20,200 --> 00:16:24,720
But my flatmate has done this before.
I've never done this!
I'm like, "Shit!"


241
00:16:24,720 --> 00:16:28,760
Last train. There is light
at the end of the tunnel.


242
00:16:30,480 --> 00:16:32,280
Hello, mate. All change, please.


243
00:16:32,280 --> 00:16:34,400
Keep going, there's no more trains,


244
00:16:34,400 --> 00:16:37,080
you need to use
the buses out the front.


245
00:16:37,080 --> 00:16:39,520
No, my friend, this way.


246
00:16:39,520 --> 00:16:42,160
No, no, no. Come on, keep going.


247
00:16:42,160 --> 00:16:44,160
'Anybody who comes in my station,


248
00:16:44,160 --> 00:16:47,840
'I've got a sense of responsibility
for. Doesn't matter who they are.'


249
00:16:47,840 --> 00:16:51,240
If the worst comes to the worst,
I'll get them a cab.


250
00:16:51,240 --> 00:16:53,200
If I've got to pay for it,
I'll pay for it.


251
00:16:53,200 --> 00:16:56,560
But just to make sure they get home
safely. I've done that once before


252
00:16:56,560 --> 00:16:59,320
and I got the money back
the next day from the lady,


253
00:16:59,320 --> 00:17:01,720
so that was sweet.
And a box of chocolates.


254
00:17:01,720 --> 00:17:05,400
Goodnight. Goodnight.


255
00:17:09,560 --> 00:17:11,120
There we go. All done.


256
00:17:13,280 --> 00:17:16,640
Where do the trains go from here?
Into the depot.


257
00:17:16,640 --> 00:17:21,040
They go into their little bedroom
and have a little kip for the night.


258
00:17:29,440 --> 00:17:32,720
Once the Underground stops,
the entire fleet of trains


259
00:17:32,720 --> 00:17:37,240
are taken into depots across the
city to be cleaned and maintained.


260
00:17:40,640 --> 00:17:44,960
This depot now, I've got to go
on seven road, but at the back.


261
00:17:44,960 --> 00:17:49,320
I go to the furthest one, and
someone else will go behind me then.


262
00:17:55,640 --> 00:17:57,480
This will be me now.


263
00:18:03,560 --> 00:18:07,200
I'll be back now about 3:30am,
I reckon.


264
00:18:07,200 --> 00:18:10,520
Let's hope there will be a night
feed waiting for me with the baby.


265
00:18:10,520 --> 00:18:13,320
I'm off the weekend, which is nice.


266
00:18:14,320 --> 00:18:15,960
TANNOY: 'Ladies and gentlemen,


267
00:18:15,960 --> 00:18:20,280
'the last train to central London
has departed this station.'


268
00:18:55,160 --> 00:18:59,640
The engineers at Harrow have been
working through the night.


269
00:18:59,640 --> 00:19:02,280
You need sleepers for that end.


270
00:19:04,240 --> 00:19:07,760
The old track, which has
been in use for over 40 years,


271
00:19:07,760 --> 00:19:11,960
is being cut into sections
and loaded onto engineering trains.


272
00:19:15,840 --> 00:19:18,880
You've got to line the panels up
perfectly on the train,


273
00:19:18,880 --> 00:19:22,880
so that when it goes out to Network
Rail it doesn't catch anything.


274
00:19:22,880 --> 00:19:25,920
The guy up there
is the load examiner.


275
00:19:25,920 --> 00:19:28,920
If he says no, it stays here
and then trains don't run.


276
00:19:28,920 --> 00:19:32,000
We've got about 90 metres
of power to take out.


277
00:19:33,360 --> 00:19:36,080
The dig's a bit behind.
But once the power is out,


278
00:19:36,080 --> 00:19:40,040
we'll get our two machines
back on the dig and blast it then.


279
00:19:41,160 --> 00:19:43,640
It's been nicknamed
Horror on the Hill


280
00:19:43,640 --> 00:19:47,320
because we've done quite a few jobs
round here and every job seems...


281
00:19:47,320 --> 00:19:50,640
Something little goes wrong
and then it snowballs


282
00:19:50,640 --> 00:19:53,720
and then we're panicking
to hand the track back


283
00:19:53,720 --> 00:19:56,840
at the end
of the Sunday night/Monday morning.


284
00:19:58,600 --> 00:20:01,720
Replacing this 341-metre
section of track


285
00:20:01,720 --> 00:20:05,520
is costing London Underground
over £1 million.


286
00:20:05,520 --> 00:20:07,440
Are you stripping that one down?


287
00:20:07,440 --> 00:20:09,840
It's just a small part
of a £10 billion plan


288
00:20:09,840 --> 00:20:14,960
to restore the entire Tube network
over the next 15 years.


289
00:20:19,520 --> 00:20:23,240
David Waboso is London Underground's
director of capital programmes.


290
00:20:23,240 --> 00:20:26,880
As the man responsible
for the whole upgrade plan,


291
00:20:26,880 --> 00:20:29,480
his weekends are spent
visiting engineering sites


292
00:20:29,480 --> 00:20:31,920
across the network.


293
00:20:31,920 --> 00:20:34,680
This weekend,
we've got quite a lot of work on.


294
00:20:34,680 --> 00:20:39,040
The north end of the Met Line is
closed, that's where we're going.


295
00:20:39,040 --> 00:20:42,000
We're doing some work
on the District Line.


296
00:20:42,000 --> 00:20:44,840
This is the original Tube network,
goes back 150 years now.


297
00:20:44,840 --> 00:20:46,600
The Circle Line is closed


298
00:20:46,600 --> 00:20:49,640
and we're doing some tube renewing
work on the Northern Line.


299
00:20:49,640 --> 00:20:53,360
Any weekend, this is a fairly typical
mix of rail stations, drainage,


300
00:20:53,360 --> 00:20:57,760
civil engineering, track
and some systems work.


301
00:20:57,760 --> 00:21:01,160
We have to do it to keep the network
going because it's just so old,


302
00:21:01,160 --> 00:21:03,000
so much of it needs renewing.


303
00:21:05,880 --> 00:21:09,280
With several engineering jobs
every weekend,


304
00:21:09,280 --> 00:21:12,240
and only a limited
amount of time in which to do them,


305
00:21:12,240 --> 00:21:14,720
the works have overrun in the past,


306
00:21:14,720 --> 00:21:19,520
causing huge disruption
to passengers on Monday morning.


307
00:21:19,520 --> 00:21:21,400
You can't do this sort of thing,


308
00:21:21,400 --> 00:21:24,320
where you are taking away
parts of the network,


309
00:21:24,320 --> 00:21:27,000
and be anything but very aware
of the impact


310
00:21:27,000 --> 00:21:28,920
of not getting it back in time.


311
00:21:28,920 --> 00:21:32,120
It's a huge responsibility
and something that,


312
00:21:32,120 --> 00:21:35,000
if you do fail,
you just want, you know,


313
00:21:35,000 --> 00:21:37,960
you want to curl up in a corner.
It's terrible.


314
00:21:49,560 --> 00:21:53,800
Is this the...?
We're just renewing this.


315
00:21:53,800 --> 00:21:58,280
Platform three. 341 metres BTR.
Just as....


316
00:22:01,120 --> 00:22:03,320
At the far end of the site,


317
00:22:03,320 --> 00:22:06,760
engineers have been held up
by some damaged equipment.


318
00:22:06,760 --> 00:22:09,160
What's the issue
with the Connect cable?


319
00:22:09,160 --> 00:22:12,000
The tamping tie went through
the orange pipe.


320
00:22:12,000 --> 00:22:15,440
The crew said that, they were on
their headsets between each other,


321
00:22:15,440 --> 00:22:19,160
that broke down in-between
communications,
they couldn't stop him.


322
00:22:19,160 --> 00:22:23,920
A piece of heavy machinery has cut
through one of the radio cables


323
00:22:23,920 --> 00:22:27,320
that allow drivers to communicate
with the rest of the network.


324
00:22:28,480 --> 00:22:31,440
That's where the...
On both sides, yeah.


325
00:22:31,440 --> 00:22:34,960
It's not dangerous. Is it
all right for now? Yeah, yeah.


326
00:22:34,960 --> 00:22:36,760
You can see. Both sides.


327
00:22:38,720 --> 00:22:41,320
He's actually cut the cable, has he?


328
00:22:41,320 --> 00:22:46,480
He's gone through the sheathing
and it's showing a fault.


329
00:22:46,480 --> 00:22:50,240
I don't know how they missed that.
A great big orange pipe.


330
00:22:51,680 --> 00:22:55,760
They've gone through a cable
that runs our radio, which is...


331
00:22:55,760 --> 00:22:58,800
I need to find out how that happened
and why that happened.


332
00:22:58,800 --> 00:23:02,600
No radio, no train service.
I'm worried about that.


333
00:23:02,600 --> 00:23:04,160
That's how suddenly you can go


334
00:23:04,160 --> 00:23:06,480
from everything being in control
in a weekend


335
00:23:06,480 --> 00:23:09,360
to adding another two, three,
four hours worth of work.


336
00:23:09,360 --> 00:23:11,760
So we've got to
get that sorted today.


337
00:23:15,640 --> 00:23:18,960
Are we sure this Connect cable thing
is under control?


338
00:23:18,960 --> 00:23:22,040
How do you know it's 1.5 hours
worth of work and not 10 hours?


339
00:23:22,040 --> 00:23:24,520
That's on my worry list.


340
00:23:24,520 --> 00:23:27,920
Electricians are brought in
to try and repair the cable,


341
00:23:27,920 --> 00:23:30,600
which is vital to the running
of the railway.


342
00:23:30,600 --> 00:23:33,440
You always look at it and I say,
without sort of...


343
00:23:33,440 --> 00:23:38,080
You think, "I've got to get all this
back in for Monday morning."


344
00:23:38,080 --> 00:23:40,080
That's what you think.


345
00:23:40,080 --> 00:23:44,480
And there's all these people here
who have to work safely.


346
00:23:45,880 --> 00:23:49,600
The railway is in pieces
and it's all got to go back.


347
00:23:51,200 --> 00:23:55,640
Whilst everything is being done
to prevent commuters being
delayed on Monday morning,


348
00:23:55,640 --> 00:24:00,000
there's no avoiding
the disruption that these planned
closures cause weekend passengers.


349
00:24:05,680 --> 00:24:09,520
All change, please. All change.
This train terminates here.


350
00:24:09,520 --> 00:24:11,760
Because of the engineering works,


351
00:24:11,760 --> 00:24:16,120
the Tube has not run a full
weekend service for over four years.


352
00:24:16,120 --> 00:24:18,320
All change, please.


353
00:24:18,320 --> 00:24:23,720
This weekend, there are six
separate line closures.


354
00:24:23,720 --> 00:24:26,920
You need to take the Northern Line
to Moorgate,


355
00:24:26,920 --> 00:24:29,440
Circle Line to Tower Hill,


356
00:24:29,440 --> 00:24:34,560
then walk round to Fenchurch Street,
it's the c2c from there.


357
00:24:34,560 --> 00:24:38,920
They just shut everything down.
The Circle Line don't go round
in a circle.


358
00:24:41,800 --> 00:24:45,680
And you're just left
to your own devices.


359
00:24:45,680 --> 00:24:48,360
And all you get is,
"Use the Northern Line."


360
00:24:48,360 --> 00:24:50,080
Hello. What's the Northern Line?


361
00:24:50,080 --> 00:24:53,560
TANNOY: 'Ladies and gentlemen,
because of planned work,


362
00:24:53,560 --> 00:24:58,400
'we have no train service
from this station today.'


363
00:24:58,400 --> 00:25:04,840
On any weekend, up to 70 of the
network's 274 stations are closed.


364
00:25:06,040 --> 00:25:09,360
There's no line... There's nothing
working today or tomorrow.


365
00:25:09,360 --> 00:25:11,760
So I have to get the bus?
Yes, it's just outside.


366
00:25:11,760 --> 00:25:13,920
We went to the cinema here


367
00:25:13,920 --> 00:25:16,880
and usually we get
the Tube from Northwood.


368
00:25:18,200 --> 00:25:23,160
So we've had to drive here
and just park down the road here.


369
00:25:23,160 --> 00:25:29,000
All last summer, every weekend,
it's been closed. Every weekend.


370
00:25:29,000 --> 00:25:33,560
You need to go outside and take a bus
just outside. There's no...


371
00:25:33,560 --> 00:25:38,120
Train. God, they're hopeless.


372
00:25:38,120 --> 00:25:40,360
There's nothing we can do.


373
00:25:40,360 --> 00:25:43,880
They have the power. Not us.


374
00:25:43,880 --> 00:25:46,960
No trains!
You jump on a bus outside.


375
00:25:46,960 --> 00:25:50,440
I came all the way up the stairs!
All you need to do...


376
00:25:50,440 --> 00:25:52,520
All this Oyster money going up,
going up,


377
00:25:52,520 --> 00:25:55,040
it's not convenient for your family.


378
00:25:56,600 --> 00:26:00,040
And there's no sign saying
the trains were not working.


379
00:26:04,400 --> 00:26:05,800
They put up all the fares,


380
00:26:05,800 --> 00:26:09,280
but they've hardly got any loos,
they've hardly got any lifts.


381
00:26:09,280 --> 00:26:12,840
What about people with families
and young children?


382
00:26:12,840 --> 00:26:16,200
BABY CRIES
Horrible, it is.


383
00:26:16,200 --> 00:26:18,440
He's upset now because we thought


384
00:26:18,440 --> 00:26:21,040
he'd have some nice feeding
on the train


385
00:26:21,040 --> 00:26:23,360
and now we're back outside again.


386
00:26:23,360 --> 00:26:26,800
OK, darling.
It's horrible, isn't it?


387
00:26:26,800 --> 00:26:29,920
London Transport!


388
00:26:36,200 --> 00:26:39,720
Right, where we going? Rayners Lane.
Rayners Lane?


389
00:26:39,720 --> 00:26:44,000
You're out of luck.
You want the other side of the road!


390
00:26:44,000 --> 00:26:45,640
They're not inconvenienced.


391
00:26:45,640 --> 00:26:49,160
If they lived out in the sticks,
they wouldn't have any transport.


392
00:26:49,160 --> 00:26:51,760
Where I am, the last bus
is 10 o'clock at night.


393
00:26:51,760 --> 00:26:54,520
In London,
they don't realise how lucky they are


394
00:26:54,520 --> 00:26:57,200
with any form of transport
every few minutes.


395
00:26:57,200 --> 00:26:59,280
When I'm on holiday near Skegness,


396
00:26:59,280 --> 00:27:02,160
the last bus was five o'clock
in the evening.


397
00:27:02,160 --> 00:27:06,000
They don't realise how lucky
they are, waiting a few minutes.


398
00:27:06,000 --> 00:27:09,520
And I'm glad of it,
it's given me some work.


399
00:27:09,520 --> 00:27:13,280
Without this, I wouldn't have
the hours and pay the gas bill.


400
00:27:25,840 --> 00:27:27,960
For the stations that remain open,


401
00:27:27,960 --> 00:27:31,240
the Tube is busier than ever before
at the weekend.


402
00:27:32,960 --> 00:27:37,000
Every Saturday, three million people
use the Underground.


403
00:27:38,760 --> 00:27:41,840
Although,
unlike the weekday commuter,


404
00:27:41,840 --> 00:27:44,280
many of them
are completely new to the system.


405
00:27:51,560 --> 00:27:54,240
OK, thank you.


406
00:27:55,480 --> 00:28:01,080
Those tickets, I thought
they were for the Underground
for the whole weekend? No.


407
00:28:01,080 --> 00:28:04,760
I want to go to Kew Gardens,
what do I have to do?


408
00:28:04,760 --> 00:28:06,600
That ticket won't be good enough.


409
00:28:06,600 --> 00:28:10,040
This receipt does not belong
to this Oyster card.


410
00:28:10,040 --> 00:28:15,400
Can I get places to visit,
the brochure with places to visit?


411
00:28:15,400 --> 00:28:19,040
'Saturdays and Sundays is totally
different to working in the week.'


412
00:28:19,040 --> 00:28:22,240
They don't really know where they are
or where they want to go.


413
00:28:22,240 --> 00:28:25,160
A lot of them can't understand
the Underground system,


414
00:28:25,160 --> 00:28:28,920
like how the maps go. They ask us
a lot about the buses, you know,


415
00:28:28,920 --> 00:28:31,920
the tour buses that go around,
where they can get that from.


416
00:28:31,920 --> 00:28:34,720
A lot of people want to know
where Trafalgar Square is,


417
00:28:34,720 --> 00:28:38,600
we're near enough
the nearest station anyway.


418
00:28:38,600 --> 00:28:41,040
I feel like sometimes,
I have to be an A-Z.


419
00:28:41,040 --> 00:28:42,960
Hello. Hello.


420
00:28:42,960 --> 00:28:47,400
To Big Ben? Big Ben, you need to go
to Westminster. OK.


421
00:28:47,400 --> 00:28:52,640
Can you walk? What, from here?
You can do, it's a nice day out.


422
00:28:54,200 --> 00:28:57,200
90% of tourists who visit London


423
00:28:57,200 --> 00:28:59,400
take on the challenge
of using the Tube.


424
00:29:01,320 --> 00:29:03,880
Not all of them succeed.


425
00:29:03,880 --> 00:29:06,520
Your husband is at Goodge Street.


426
00:29:06,520 --> 00:29:10,680
Where? Your husband is
at Goodge Street. One stop.


427
00:29:10,680 --> 00:29:13,200
This way, one stop. Yeah?


428
00:29:13,200 --> 00:29:17,280
And then he's going to come back
here. He is here?


429
00:29:17,280 --> 00:29:20,920
He is at Goodge Street.
You know that? Yes.


430
00:29:20,920 --> 00:29:23,440
Yeah, number 2 to base, over.


431
00:29:23,440 --> 00:29:25,720
Even if they manage
not to lose each other,


432
00:29:25,720 --> 00:29:31,280
the inexperienced travellers
must still get to grips with
the Underground's famous map.


433
00:29:31,280 --> 00:29:33,680
I don't understand it at all,
I just follow him.


434
00:29:33,680 --> 00:29:36,960
Let's have a look, see where we are.


435
00:29:36,960 --> 00:29:39,120
There's not enough information.


436
00:29:39,120 --> 00:29:43,880
For argument's sake, all the lines
that you have got here,


437
00:29:43,880 --> 00:29:46,840
they're colour-coded,
but they're also numbered.


438
00:29:46,840 --> 00:29:48,880
But they're only
numbered on the ramps,


439
00:29:48,880 --> 00:29:50,600
they're not numbered on the map.


440
00:29:53,400 --> 00:29:57,320
Well, we are going to the...
Tower Castle.


441
00:29:57,320 --> 00:30:00,040
Tower Castle? Tower Bridge.


442
00:30:00,040 --> 00:30:03,000
Tower Bridge? Yes, Tower Bridge.
It's not easy.


443
00:30:03,000 --> 00:30:06,480
You need your brain to remember,
and do some walk.


444
00:30:06,480 --> 00:30:08,040
This one here.


445
00:30:08,040 --> 00:30:12,840
The only one I find confusing is
the Northern one, the Northern Line.


446
00:30:12,840 --> 00:30:17,000
When you're on the Northern Line,
you're going north or south,


447
00:30:17,000 --> 00:30:18,320
and I get confused.


448
00:30:19,480 --> 00:30:21,360
North North, North South?


449
00:30:24,920 --> 00:30:27,960
We are still waiting
for this French family.


450
00:30:27,960 --> 00:30:29,880
Do you know any more about it, over?


451
00:30:29,880 --> 00:30:33,000
'I told you, get his wife
to turn left.'


452
00:30:33,000 --> 00:30:34,960
Thanks. Out.


453
00:30:38,320 --> 00:30:43,160
There they are, they're over there.
This will be interesting.


454
00:30:51,800 --> 00:30:56,600
You lost each other!
I had an old map, not good.


455
00:30:56,600 --> 00:31:00,960
And so, we went wrong
and so, everything is OK,


456
00:31:00,960 --> 00:31:04,240
thanks to the people
of the Underground, it's OK.


457
00:31:04,240 --> 00:31:07,800
I've been here since
I started the job,


458
00:31:07,800 --> 00:31:09,680
10 years, 10.5 years,


459
00:31:09,680 --> 00:31:13,360
and I think they will be carrying me
out in my wooden box.


460
00:31:13,360 --> 00:31:17,280
I love working here,
I wouldn't work anywhere else.


461
00:31:17,280 --> 00:31:21,680
I would not like to be at a quiet
station. I like the hustle and bustle


462
00:31:21,680 --> 00:31:24,720
and I like the interaction
with customers as well.


463
00:31:24,720 --> 00:31:27,600
Tomorrow I am going to Heathrow,
which ticket do I need?


464
00:31:27,600 --> 00:31:31,200
Are you just going to make one single
journey tomorrow? Yes, please.


465
00:31:31,200 --> 00:31:34,960
It's going to be £5 for a single.
OK, thanks a lot.


466
00:31:39,640 --> 00:31:42,400
The train arriving on platform two
will terminate here.


467
00:31:42,400 --> 00:31:44,440
All change, please,
all change, please.


468
00:31:47,000 --> 00:31:50,080
Liverpool Street, please?
Platform three. Thank you.


469
00:31:50,080 --> 00:31:52,280
'The people you have
to watch out for,'


470
00:31:52,280 --> 00:31:54,120
particularly tourists,


471
00:31:54,120 --> 00:31:57,040
are people who aren't used to
making the daily commute,


472
00:31:57,040 --> 00:31:58,720
who just ended up on the system.


473
00:31:58,720 --> 00:32:01,120
The first train will be that one.


474
00:32:01,120 --> 00:32:04,440
Thank you. That one, there.


475
00:32:04,440 --> 00:32:08,000
Number eight, that will get you
there. All the best.


476
00:32:15,120 --> 00:32:18,440
London, it's overwhelming
for some people.


477
00:32:18,440 --> 00:32:21,320
It can be overwhelming
for most people.


478
00:32:21,320 --> 00:32:24,960
We are not designed to live
with this number of people.


479
00:32:24,960 --> 00:32:28,880
We can't, millions of people,
we can't have a connection with.


480
00:32:28,880 --> 00:32:31,960
You can't have direct relationships,
friendships.


481
00:32:31,960 --> 00:32:36,560
We are designed more for villages
and small, you know, communities.


482
00:32:36,560 --> 00:32:40,440
If you have any form of illness
or bereavement or problem,


483
00:32:40,440 --> 00:32:44,920
London can be a very,
very hard city to live in.


484
00:32:44,920 --> 00:32:47,720
Train on platform two is
the westbound District Line,


485
00:32:47,720 --> 00:32:49,320
for all stations to Richmond.


486
00:32:49,320 --> 00:32:52,040
This train will shortly depart.
Thank you.


487
00:33:06,280 --> 00:33:09,720
On Saturday nights,
many stations in the centre


488
00:33:09,720 --> 00:33:14,520
experience their busiest and most
challenging time of the week.


489
00:33:21,520 --> 00:33:24,680
At Leicester Square,
in the heart of the West End,


490
00:33:24,680 --> 00:33:26,920
it's already 10 o'clock.


491
00:33:26,920 --> 00:33:31,200
But another 20,000 customers
are still expected to pass through.


492
00:33:31,200 --> 00:33:33,000
The platforms are quite clear,


493
00:33:33,000 --> 00:33:37,000
so just a matter of them blocking up
the entrance staircase, but trains


494
00:33:37,000 --> 00:33:40,120
are coming quite frequently, so
if we can send them down the stairs.


495
00:33:40,120 --> 00:33:43,480
Downstairs, this way,
Piccadilly Line, downstairs,


496
00:33:43,480 --> 00:33:44,960
there's a train in a minute.


497
00:33:44,960 --> 00:33:47,920
Down here, mate.
Train in one minute.


498
00:33:48,920 --> 00:33:54,440
Station supervisor Wasim Malik
is trying to control the flow
of passengers onto the platforms.


499
00:33:54,440 --> 00:33:58,120
We are in the heart of the West End,
the hub of the West End.


500
00:33:58,120 --> 00:34:00,680
You've got the cinemas,
the clubs, the pubs,


501
00:34:00,680 --> 00:34:02,680
and everyone wants to get home,


502
00:34:02,680 --> 00:34:05,200
everyone just thinking about
themselves.


503
00:34:05,200 --> 00:34:07,920
Obviously, we are here
just to keep some sort


504
00:34:07,920 --> 00:34:10,200
of order. It can be difficult.


505
00:34:10,200 --> 00:34:12,160
Move onto the cream bit.


506
00:34:12,160 --> 00:34:14,920
Guys, follow the cream bit, please.


507
00:34:14,920 --> 00:34:17,920
# Ga-Ga, ooh-la-la! #


508
00:34:17,920 --> 00:34:23,160
Take your friend out, sober him up,
come back in about 15 or 20 minutes.


509
00:34:23,160 --> 00:34:26,760
Fine, thank you very much.
You need to leave the alcohol behind.


510
00:34:26,760 --> 00:34:28,640
I'm not going to drink
it on the train.


511
00:34:28,640 --> 00:34:31,480
Either leave it behind or
I will call one of the police over.


512
00:34:31,480 --> 00:34:34,000
Just put it on the floor.


513
00:34:34,000 --> 00:34:36,920
As well as being the busiest
night-time station,


514
00:34:36,920 --> 00:34:42,560
Leicester Square also has
one of the highest levels of crime
on the whole network.


515
00:34:43,720 --> 00:34:46,040
They've been pickpocketed
on the train.


516
00:34:46,040 --> 00:34:47,840
You said the bank of...?


517
00:34:47,840 --> 00:34:49,720
Sao Paulo. Thank you.


518
00:34:49,720 --> 00:34:54,800
On a weekend, you can get three
or four a shift. Really? Mmm.


519
00:34:56,880 --> 00:35:01,040
The worst that society
can conjure up come through


520
00:35:01,040 --> 00:35:03,600
and manifest themselves
in Leicester Square.


521
00:35:03,600 --> 00:35:06,520
All sorts of vices,
alcohol abuse, drug abuse,


522
00:35:06,520 --> 00:35:08,240
all sorts of people come through.


523
00:35:08,240 --> 00:35:12,800
It sort of numbs you to the reality
of society, how bad society can get.


524
00:35:12,800 --> 00:35:16,960
But I am a religious person,
so I don't let it affect me too much.


525
00:35:18,320 --> 00:35:21,000
Sorry. Platform number four,


526
00:35:21,000 --> 00:35:24,320
there is a fight on platform four.
There is a fight on platform four.


527
00:35:24,320 --> 00:35:26,360
Can you send Paul to assist me,
please?


528
00:35:26,360 --> 00:35:29,520
Have you called BTP?


529
00:35:33,080 --> 00:35:34,800
Excuse me, please.


530
00:35:38,360 --> 00:35:41,200
Where's the assailant?


531
00:35:41,200 --> 00:35:44,920
Where? 'Looks like a knife
of some description.'


532
00:35:44,920 --> 00:35:48,320
Where is the person who did it?


533
00:35:50,160 --> 00:35:52,520
Right, it's an alleged stabbing.


534
00:35:52,520 --> 00:35:54,960
We need BTP urgently.


535
00:35:54,960 --> 00:35:57,720
Any other witnesses to this incident?
SHE SCREAMS


536
00:35:57,720 --> 00:36:01,400
I think I've been stabbed. Ohh!


537
00:36:01,400 --> 00:36:04,280
Any other witnesses to this incident?


538
00:36:06,880 --> 00:36:08,280
Did you see anything?


539
00:36:08,280 --> 00:36:11,480
SHE WAILS


540
00:36:11,480 --> 00:36:13,680
Why are you all standing round?


541
00:36:13,680 --> 00:36:16,640
The female got stabbed
and was chucked onto the tracks


542
00:36:16,640 --> 00:36:19,760
by a man standing,
and she's been stabbed.


543
00:36:19,760 --> 00:36:22,640
That's basically what's happened,
really.


544
00:36:22,640 --> 00:36:25,600
The boyfriend at the moment
is getting quite hysterical,


545
00:36:25,600 --> 00:36:30,720
because he's upset.
Look, he's going to get arrested now.


546
00:36:30,720 --> 00:36:33,800
Enough! You need to calm down!
Calm down!


547
00:36:33,800 --> 00:36:36,880
Stay still, for your own good,
stay still! Get off me!


548
00:36:36,880 --> 00:36:38,800
Calm down!


549
00:36:38,800 --> 00:36:41,160
Calm down!


550
00:36:41,160 --> 00:36:42,800
Get him away.


551
00:36:46,320 --> 00:36:50,280
I don't want any trains
leaving platforms three
and four at the moment, please.


552
00:36:50,280 --> 00:36:53,520
'Do you want to go non-stop
in both directions?'


553
00:36:53,520 --> 00:36:56,120
Yes, yes. Both directions.


554
00:36:56,120 --> 00:36:59,120
'OK, we'll get non-stop
in both directions.'


555
00:36:59,120 --> 00:37:02,240
Platform four is now a crime scene.


556
00:37:02,240 --> 00:37:05,920
The line controller has ordered
drivers to pass without stopping.


557
00:37:05,920 --> 00:37:09,800
It is 11.30 at night,
the station's busiest time.


558
00:37:09,800 --> 00:37:13,600
And within minutes, there is a crowd
of hundreds of stranded customers.


559
00:37:13,600 --> 00:37:17,120
It's not going to be stopping at
this station now. It's not stopping?


560
00:37:17,120 --> 00:37:19,600
Aah. No more trains tonight?


561
00:37:19,600 --> 00:37:22,840
I'm closing this platform.
I'm getting on this train.


562
00:37:22,840 --> 00:37:24,320
It's not stopping.


563
00:37:24,320 --> 00:37:28,720
It looks like it's stopping.
I told you, it's not stopping.


564
00:37:28,720 --> 00:37:30,480
Leave the platform, please.


565
00:37:30,480 --> 00:37:34,160
Well, how am I supposed to get
where I'm supposed to be going?


566
00:37:36,400 --> 00:37:40,600
Can you put a call out for Imam
to come up to the ticket hall area,
please, over?


567
00:37:40,600 --> 00:37:41,920
'OK, thanks, Paul.'


568
00:37:47,880 --> 00:37:50,680
You'll be all right if you go now.


569
00:37:50,680 --> 00:37:52,800
I'm not going to row
with you about this.


570
00:37:52,800 --> 00:37:56,120
I can only help you to where...
It's a failure of your organisation.


571
00:37:56,120 --> 00:37:58,280
I can only help you to where
you're going now.


572
00:37:58,280 --> 00:38:02,720
Your organisation has failed. Your
organisation has failed yet again.


573
00:38:02,720 --> 00:38:04,840
Where are you going to?


574
00:38:04,840 --> 00:38:07,280
Is it quicker to walk
to Charing Cross?


575
00:38:07,280 --> 00:38:09,360
Yeah? Is that quicker? Yes.


576
00:38:12,920 --> 00:38:14,440
It's a busy weekend night,


577
00:38:14,440 --> 00:38:19,760
and it's 30 minutes before
the paramedics arrive on the scene.


578
00:38:19,760 --> 00:38:22,600
Excuse me, do you know
what happened?


579
00:38:22,600 --> 00:38:27,120
A stabbing. OK.


580
00:38:31,960 --> 00:38:36,080
All I know is he pushed her, I
didn't see the stabbing, OK? Right?


581
00:38:36,080 --> 00:38:41,880
Over 200 people a year are seriously
injured on the Underground.


582
00:38:43,160 --> 00:38:46,240
All incidents are recorded
and saved on CCTV.


583
00:38:48,720 --> 00:38:53,000
The footage shows the girl being
pushed onto the live tracks


584
00:38:53,000 --> 00:38:57,320
by another customer before a
station cleaner pulls her to safety.


585
00:38:57,320 --> 00:38:58,920
Crazy, isn't it?


586
00:39:00,720 --> 00:39:03,840
In the confusion,
it's difficult to establish


587
00:39:03,840 --> 00:39:06,280
whether a stabbing has also
taken place.


588
00:39:07,280 --> 00:39:11,920
The police will now need access to
the tracks for their investigation.


589
00:39:11,920 --> 00:39:14,120
And 20 minutes before last trains,


590
00:39:14,120 --> 00:39:17,400
the Northern Line is suspended
here completely.


591
00:39:21,120 --> 00:39:24,600
There is no Northern Line
services from this station.


592
00:39:24,600 --> 00:39:27,480
Anyone for the Northern Line,
make your way to Charing Cross.


593
00:39:27,480 --> 00:39:31,480
You will be able to get
the Northern Line from there.


594
00:39:33,120 --> 00:39:37,760
This station is now closed,
this station is now closed,
I'm afraid, all lines operating


595
00:39:37,760 --> 00:39:40,440
have now departed,
this station is now closed.


596
00:39:40,440 --> 00:39:45,840
The last train goes
at 38 minutes past.


597
00:39:45,840 --> 00:39:49,280
It's 34 now. I make this last train
every night.


598
00:39:49,280 --> 00:39:52,480
It's standard procedure,
it's a crime scene.


599
00:39:52,480 --> 00:39:55,040
Then why don't you just say that?


600
00:39:57,680 --> 00:40:00,400
No-one cares, I used to work...


601
00:40:00,400 --> 00:40:04,360
I worked at Holborn once,
there was a person dead on the floor
and people...


602
00:40:04,360 --> 00:40:08,480
on the escalator,
and people still trampling over him
just to get to the platform.


603
00:40:08,480 --> 00:40:11,760
No-one cares. It's just this
tunnel vision people have,


604
00:40:11,760 --> 00:40:14,920
they want to get to wherever
they want to get to.


605
00:40:14,920 --> 00:40:17,760
Welcome to London.
Welcome to the Underground.


606
00:40:27,400 --> 00:40:31,440
Sunday morning at the western end
of the Central Line.


607
00:40:33,480 --> 00:40:37,280
Ruislip Depot is rolling out
its first trains of the day.


608
00:40:39,760 --> 00:40:42,760
Depots aren't only a place
for trains to spend the night,


609
00:40:42,760 --> 00:40:47,120
it's also where all the essential
maintenance work takes place.


610
00:40:47,120 --> 00:40:52,720
With fewer trains in service,
Sundays are a busy day
for the mechanics.


611
00:40:52,720 --> 00:40:54,080
Power on 48 west.


612
00:40:57,120 --> 00:41:00,600
Just need to jump up in the cab
to power this baby up.


613
00:41:03,040 --> 00:41:04,560
Normal.


614
00:41:04,560 --> 00:41:06,160
I'll do my end door.


615
00:41:06,160 --> 00:41:08,520
Zero.


616
00:41:08,520 --> 00:41:10,640
Two and a half.


617
00:41:10,640 --> 00:41:13,320
Normal.


618
00:41:13,320 --> 00:41:17,160
There you go, that's it.
All set. Simple as that.


619
00:41:17,160 --> 00:41:22,400
Running for 19 out of every 24 hours
and covering over 200 miles a day,


620
00:41:22,400 --> 00:41:25,880
tube trains need to be
regularly maintained.


621
00:41:26,880 --> 00:41:32,920
Every single train on the network
is given a full mechanical
examination once a fortnight.


622
00:41:32,920 --> 00:41:36,640
We are doing a 14-day exam.


623
00:41:36,640 --> 00:41:41,440
It's like an MOT for the train.


624
00:41:46,120 --> 00:41:50,160
Right, they're too small, so they're
going to have to be changed.


625
00:41:50,160 --> 00:41:52,360
At the moment, I'm just checking


626
00:41:52,360 --> 00:41:55,400
to see whether these brushes
need changing.


627
00:41:55,400 --> 00:42:01,360
Mark has gone round and done
the brakes and John is checking
the gearboxes.


628
00:42:01,360 --> 00:42:04,760
Powered by an electrical current
running through the track,


629
00:42:04,760 --> 00:42:08,440
the workings of a tube train
are not isolated to a single engine,


630
00:42:08,440 --> 00:42:11,080
but spread through
all the carriages.


631
00:42:13,240 --> 00:42:16,840
Each one of the 32 motors,
gearboxes and brakes


632
00:42:16,840 --> 00:42:21,160
and all 64 wheels must be
in full working order.


633
00:42:21,160 --> 00:42:24,400
If they weren't checked,
anything could happen.


634
00:42:24,400 --> 00:42:28,640
You could have failures on the line,
trains out of service,


635
00:42:28,640 --> 00:42:31,920
disgruntled passengers, you know.


636
00:42:31,920 --> 00:42:36,800
Disgruntled bosses, even,
if the trains were out of service.


637
00:42:36,800 --> 00:42:39,400
So, there is a knock-on effect.


638
00:42:43,200 --> 00:42:46,480
So you never get bored
of Tube trains?


639
00:42:46,480 --> 00:42:51,240
Well, I suppose I've always been
fascinated by them,


640
00:42:51,240 --> 00:42:54,400
even more so since I've been
working on them.


641
00:42:54,400 --> 00:42:59,000
My wife thinks I'm a bit of
an anorak, especially when we go away
to Europe or something like that


642
00:42:59,000 --> 00:43:02,080
and you see all the different
styles of trains and that.


643
00:43:02,080 --> 00:43:08,160
She finds it quite funny
when I get excited to see a different
train going by and all that.


644
00:43:08,160 --> 00:43:09,560
That's by the by.


645
00:43:11,880 --> 00:43:14,560
Come on, boys, you're a bit slow,
aren't you?


646
00:43:14,560 --> 00:43:17,880
Going out to get a screwdriver.
Oh, right.


647
00:43:24,680 --> 00:43:30,160
TANNOY: 'This is Shepherd's Bush.
This is a Central Line train
to Tottenham Court Road.'


648
00:43:30,160 --> 00:43:32,200
Just testing the radio.


649
00:43:32,200 --> 00:43:36,000
'One, two, three, four, five.'


650
00:43:36,000 --> 00:43:37,640
That was Sonia.


651
00:43:37,640 --> 00:43:43,120
The radio. Who's Sonia?
Sonia, she's the person that
does the announcements.


652
00:43:45,280 --> 00:43:51,240
'This is Bethnal Green. This is
a Central Line train to White City.'


653
00:43:51,240 --> 00:43:55,280
Since when was she called Sonia?
Well, because "Son-yer nerves."


654
00:43:57,280 --> 00:44:02,040
'PA test.
One, two, three, four, five.'


655
00:44:07,440 --> 00:44:12,760
It's Andy Hogg, NOC. Can you give
me a call back urgently, as soon as
you get the message? Cheers, ta.


656
00:44:12,760 --> 00:44:16,960
On the rest of the network,
it's business as usual.


657
00:44:16,960 --> 00:44:21,640
Farringdon's done and dusted.
Putney, they've got the severe,
Stonebridge we know about


658
00:44:21,640 --> 00:44:24,440
and now the Victoria Line
is going to join the party.


659
00:44:24,440 --> 00:44:26,960
NOC, hello, Victoria.


660
00:44:26,960 --> 00:44:32,240
In the last ten years, passenger
numbers at the weekend have doubled.


661
00:44:32,240 --> 00:44:37,080
With two million customers
moving around the network,
Sundays are no longer a day of rest.


662
00:44:38,600 --> 00:44:40,680
You're OK to remain at good service,
yeah?


663
00:44:40,680 --> 00:44:42,800
It's a different sort of busy.


664
00:44:42,800 --> 00:44:47,760
The timetables are different because
the number of trains at certain times
of the day have to vary,


665
00:44:47,760 --> 00:44:53,160
because we have to respond to what
is going on in the weekend.


666
00:44:53,160 --> 00:44:57,400
If Arsenal are playing
at the Emirates, I'm keeping a close
eye on the Pic and the Vic


667
00:44:57,400 --> 00:45:01,040
because that's the one that'll be
affected. Everything that's going on,


668
00:45:01,040 --> 00:45:06,480
I've got an understanding
of the potential failures,
so I'm keeping an eye on things.


669
00:45:06,480 --> 00:45:10,760
It is good, it keeps you on your
toes, or it should do, anyway.


670
00:45:10,760 --> 00:45:14,360
I mean, some days, as I say,
everything goes absolutely
swimmingly.


671
00:45:14,360 --> 00:45:17,480
So far, today, it has been.


672
00:45:17,480 --> 00:45:20,680
But some days, it goes just
one failure after another


673
00:45:20,680 --> 00:45:25,240
and you think,
"I've done something wrong today,
the gods are against me."


674
00:45:27,800 --> 00:45:30,600
In east London, the approaching
Olympics has meant


675
00:45:30,600 --> 00:45:34,240
that Stratford station
has been massively extended.


676
00:45:38,400 --> 00:45:41,680
Today, it's having to cope with
the biggest shopping centre


677
00:45:41,680 --> 00:45:44,080
in Europe opening on its doorstep.


678
00:45:44,080 --> 00:45:49,040
Please make your way upstairs
towards John Lewis.


679
00:45:49,040 --> 00:45:53,200
Excuse me, can you carry on walking
through? You're causing a blockage.


680
00:45:57,240 --> 00:46:00,320
Quick, we're getting a pram block.
Let's get going.


681
00:46:01,600 --> 00:46:04,360
You've heard of a logjam,
this is a pram jam.


682
00:46:06,520 --> 00:46:10,560
Having a good time shopping?
You'd think there was
a recession on, wouldn't you?


683
00:46:12,480 --> 00:46:13,880
Come through together.


684
00:46:13,880 --> 00:46:19,240
Peter May is one of 20 extra
station staff who've been
brought in to deal with the rush.


685
00:46:19,240 --> 00:46:22,720
When I was a kid,
I lived at King's Cross.


686
00:46:22,720 --> 00:46:25,600
And King's Cross station
was my playground.


687
00:46:25,600 --> 00:46:28,960
So, yeah,
I like the smell of the underground.


688
00:46:28,960 --> 00:46:31,600
I always wanted to be
a train driver,


689
00:46:31,600 --> 00:46:34,320
a London Underground train driver.


690
00:46:34,320 --> 00:46:37,040
I ain't got there yet,
they won't let me in, yet.


691
00:46:39,760 --> 00:46:45,720
Believe me, when I first started
this job, a weekend was never
like this, not on the weekend.


692
00:46:45,720 --> 00:46:49,280
Easily over 1,000 people
just got off of one train.


693
00:46:49,280 --> 00:46:53,680
And it's on the weekend.
It's increased exponentially.


694
00:46:53,680 --> 00:46:57,520
People are supposed to be at home
enjoying themselves,


695
00:46:57,520 --> 00:46:59,840
having a beer in the garden.


696
00:46:59,840 --> 00:47:02,040
Not like this.


697
00:47:12,840 --> 00:47:16,760
At Harrow on the Hill, the engineers
have been working all weekend.


698
00:47:19,280 --> 00:47:22,440
The running track has been replaced.


699
00:47:22,440 --> 00:47:25,120
Now, all 341 metres have
to be secured into place


700
00:47:25,120 --> 00:47:27,920
with heavy duty metal clips.


701
00:47:30,560 --> 00:47:34,760
Hundreds and hundreds and hundreds,
it's tedious.


702
00:47:34,760 --> 00:47:38,200
I hate it, doing this.
It's just never-ending.


703
00:47:45,240 --> 00:47:46,360
Clear all this, yeah?


704
00:47:46,360 --> 00:47:50,000
The pressure starts at the top
and gets filtered down, doesn't it?


705
00:47:50,000 --> 00:47:51,960
So, you know,
we just get shouted at,


706
00:47:51,960 --> 00:47:54,600
"Hurry up. Do this, do this,
do that, do that."


707
00:47:54,600 --> 00:47:57,720
So, it gets passed down,
I get screamed at


708
00:47:57,720 --> 00:48:01,520
and I scream at my lads and then
they go home and moan about me.


709
00:48:12,560 --> 00:48:15,760
Still got to clip the rail up,
they've got to drop the top stone,


710
00:48:15,760 --> 00:48:19,120
the welders have got to come through,
it's got to be tamped,


711
00:48:19,120 --> 00:48:23,000
then the conductor rail's
got to go in, then you got
to build the shoulders,


712
00:48:23,000 --> 00:48:26,800
do all the snagging, bits and bobs,
there's still plenty to do.


713
00:48:37,480 --> 00:48:39,320
Are we running late,
or are we on time?


714
00:48:39,320 --> 00:48:41,760
On time. Cool. Hopefully.


715
00:48:45,240 --> 00:48:48,640
Terry Bannister is Harrow
station supervisor.


716
00:48:48,640 --> 00:48:53,320
If the engineering works overrun,
he'll be unable to open the station


717
00:48:53,320 --> 00:48:56,120
to his regular commuters
tomorrow morning.


718
00:48:56,120 --> 00:48:59,280
At the moment they're putting
down the signalling cables,


719
00:48:59,280 --> 00:49:03,080
the track's down and they've also got
the juice rail has got to go down.


720
00:49:03,080 --> 00:49:05,680
I've seen it happen several times
and I still think,


721
00:49:05,680 --> 00:49:09,000
"How are they going to do all of that
work and get up and running


722
00:49:09,000 --> 00:49:10,920
"in time for Monday morning?"


723
00:49:10,920 --> 00:49:13,560
The first train is
the 5:31 in the morning.


724
00:49:13,560 --> 00:49:17,960
It's got to come through Uxbridge, so
it's got to come through these lines.


725
00:49:17,960 --> 00:49:19,560
It could be tight.


726
00:49:20,760 --> 00:49:22,600
Right, what are we doing now?


727
00:49:22,600 --> 00:49:25,840
There's a couple of doors open down
there, I'm going to shut them up.


728
00:49:25,840 --> 00:49:28,800
Monday morning is the gold medal,
I suppose you could call it,


729
00:49:28,800 --> 00:49:29,920
of the service.


730
00:49:29,920 --> 00:49:35,440
If you get Monday morning right then
I think everybody will be happy.


731
00:49:35,440 --> 00:49:38,160
I'll do the alarms
and the porter switches.


732
00:49:40,360 --> 00:49:41,920
Hello, can you hear me?


733
00:49:41,920 --> 00:49:44,640
Yeah, loud and clear.


734
00:49:45,720 --> 00:49:49,080
Just testing the alarms to the cab.


735
00:49:49,080 --> 00:49:50,120
Hello?


736
00:49:51,400 --> 00:49:53,840
Can you hear me, mother?


737
00:49:53,840 --> 00:49:55,440
Obviously not.


738
00:49:56,600 --> 00:50:01,160
What would happen if this
wasn't ready for
tomorrow morning's service?


739
00:50:01,160 --> 00:50:03,880
It wouldn't bear thinking about.


740
00:50:03,880 --> 00:50:07,360
We'll have the whole world
on top of us, I think.


741
00:50:07,360 --> 00:50:11,280
They'll want to know why and...
you know.


742
00:50:11,280 --> 00:50:14,640
But then again, if it's beyond
our control, then what can we do?


743
00:50:14,640 --> 00:50:18,480
Is there one more, Mark? Yeah, there
is, mate, but it's not working.


744
00:50:18,480 --> 00:50:21,560
All they're concerned about
is getting the train there on time


745
00:50:21,560 --> 00:50:23,960
and getting into work, that's it.


746
00:50:23,960 --> 00:50:26,640
Will this get them there?
Course it will!


747
00:50:26,640 --> 00:50:28,760
Of course it will, it's my baby!


748
00:50:46,040 --> 00:50:51,840
Basically we're flat out, very,
very busy at this moment in time.


749
00:50:51,840 --> 00:50:55,400
We've got a lot of people out
we need to coordinate between.


750
00:50:55,400 --> 00:50:59,320
We've got my men, then we've got
signals doing their signal work,


751
00:50:59,320 --> 00:51:02,800
power people doing the power work
and we've also got trains


752
00:51:02,800 --> 00:51:07,800
that we need to exit, so Sunday
night can be very, very stressful.


753
00:51:07,800 --> 00:51:10,520
It's not connected.


754
00:51:10,520 --> 00:51:14,520
It's out of date.
It doesn't pass the gauge.


755
00:51:14,520 --> 00:51:17,320
You're standing,
nothing will happen, yeah.


756
00:51:18,440 --> 00:51:21,720
The engineers at Harrow
are beginning to run out of time.


757
00:51:21,720 --> 00:51:24,640
Signal technicians haven't even
started the final stage


758
00:51:24,640 --> 00:51:26,760
of rewiring the railway.


759
00:51:28,160 --> 00:51:32,920
On Friday night I think about
100 cables were removed,


760
00:51:32,920 --> 00:51:36,920
various cables, there's different
types of cables, as you'll see.


761
00:51:36,920 --> 00:51:41,360
Some of them are bigger than others,
some of them take
more work than others.


762
00:51:41,360 --> 00:51:43,920
But, yeah, it's all
basically to be reconnected.


763
00:51:43,920 --> 00:51:46,520
Once all the machinery
and everything's off,


764
00:51:46,520 --> 00:51:49,600
we power everything back up
and test everything to make sure


765
00:51:49,600 --> 00:51:52,760
everything's gone back
without no problems.


766
00:51:52,760 --> 00:51:54,600
Hopefully everything's working.


767
00:52:00,320 --> 00:52:03,480
They should be off and finished here
with all their machinery


768
00:52:03,480 --> 00:52:06,400
by 11 o'clock, which gives us
a four-hour window


769
00:52:06,400 --> 00:52:10,880
to finish reconnecting anything
that's not reconnected, and test
it. What if they're delayed?


770
00:52:10,880 --> 00:52:15,080
If they're delayed, we're delayed,
and the public's probably delayed
in the morning.


771
00:52:19,040 --> 00:52:25,080
I will call and give him the times
and then we'll take it from that,
yeah?


772
00:52:25,080 --> 00:52:28,160
At engineering headquarters,
Bernie Webb's team are waiting


773
00:52:28,160 --> 00:52:32,360
for the engineers to clear the
tracks so they can repower the line.


774
00:52:32,360 --> 00:52:36,120
I'm going to do something a little
bit strange, now, though.


775
00:52:36,120 --> 00:52:38,120
I'm going to go up one floor
in the lift,


776
00:52:38,120 --> 00:52:40,600
because I'm quite superstitious.


777
00:52:40,600 --> 00:52:42,200
We are a superstitious bunch.


778
00:52:42,200 --> 00:52:48,680
If I have a really bad night
and things have really gone badly,


779
00:52:48,680 --> 00:52:51,160
and I will always look to see
what I was wearing


780
00:52:51,160 --> 00:52:54,480
and I won't wear that article
of clothing for a really long time.


781
00:52:54,480 --> 00:52:59,400
If it happened twice, it's in
the bin. I'm just going to take this.


782
00:52:59,400 --> 00:53:01,600
Hello, Bernie.


783
00:53:01,600 --> 00:53:03,160
Hi, Lee.


784
00:53:05,080 --> 00:53:08,320
Yeah, yeah I've been
speaking to Diego,


785
00:53:08,320 --> 00:53:10,960
he says it's got a bit
of a hold-up out on the ground.


786
00:53:10,960 --> 00:53:13,320
They're sailing a bit later
than they should be.


787
00:53:13,320 --> 00:53:17,960
So, it's really a question of,
it looks like it is going to be
another half an hour.


788
00:53:17,960 --> 00:53:21,560
We can live with that. Any more than
half an hour, though, we can't.


789
00:53:27,640 --> 00:53:33,120
As the weekend draws to a close,
stations across the network begin
to shut down for the night.


790
00:53:35,040 --> 00:53:37,040
PHONE RINGS


791
00:53:37,040 --> 00:53:40,400
Good evening, Morden. Hello,
London Bridge, how can I help?


792
00:53:40,400 --> 00:53:44,560
At most stations, a supervisor
stays on duty all night...


793
00:53:45,920 --> 00:53:48,800
..ready to deal
with any eventuality.


794
00:53:48,800 --> 00:53:51,920
As you can see down here,
there's poo everywhere.


795
00:53:51,920 --> 00:53:55,440
They seem to fly in,
do their business and go.


796
00:53:57,280 --> 00:54:01,160
There's one just over there,
two just over there on the cable run,


797
00:54:01,160 --> 00:54:03,240
one up the other end.


798
00:54:06,520 --> 00:54:09,600
Probably 50 or 60 pigeons
here at any one time.


799
00:54:10,760 --> 00:54:14,560
Well, the owl, initially,
was as a deterrent,


800
00:54:14,560 --> 00:54:16,800
like a scarecrow,
but it hasn't worked.


801
00:54:16,800 --> 00:54:20,280
The first night they put it in
we've got a picture


802
00:54:20,280 --> 00:54:21,800
of a pigeon sat on his head.


803
00:54:21,800 --> 00:54:24,760
Now they've plumbed in this big
thing down the other end,


804
00:54:24,760 --> 00:54:27,520
the big speaker that puts out
these sounds.


805
00:54:27,520 --> 00:54:29,600
ZAPPING NOISES


806
00:54:29,600 --> 00:54:33,440
That sounds more like the old
'80s video games.


807
00:54:33,440 --> 00:54:35,920
They're great noises.


808
00:54:35,920 --> 00:54:40,520
If you see behind me, you can see
that the pigeons are still sat there,


809
00:54:40,520 --> 00:54:42,920
not moving,
it's not affecting them at all.


810
00:54:42,920 --> 00:54:45,920
I've got a feeling our pigeons
down here are deaf, anyway.


811
00:54:45,920 --> 00:54:48,480
With the sounds of the trains
coming in.


812
00:54:50,800 --> 00:54:53,280
What time are you here till? Seven.


813
00:54:53,280 --> 00:54:55,480
Seven o'clock in the morning.


814
00:54:55,480 --> 00:54:58,000
It's booking on contractors now,


815
00:54:58,000 --> 00:55:02,000
closing the station, final sweep,
have a walk round, make sure
everybody's off.


816
00:55:02,000 --> 00:55:06,040
London never sleeps,
it's true what they say.


817
00:55:19,320 --> 00:55:22,880
It's 3:15 in the morning, and just a
quarter of an hour behind schedule,


818
00:55:22,880 --> 00:55:27,080
the 100 engineers at Harrow
are ready to hand back the railway.


819
00:55:29,040 --> 00:55:31,640
All the men are starting
to take all the tools up.


820
00:55:31,640 --> 00:55:34,520
Half past five, I think,
this station opens.


821
00:55:34,520 --> 00:55:36,440
We'll be long gone.


822
00:55:38,280 --> 00:55:41,400
I enjoy my work,
I enjoy seeing the likes of now,


823
00:55:41,400 --> 00:55:43,960
where you can see what we've done
and it looks good.


824
00:55:43,960 --> 00:55:49,120
I think it's about 25 to 30 years
that track will last.


825
00:55:50,560 --> 00:55:52,600
Before it needs renewing.


826
00:55:52,600 --> 00:55:56,000
To see it all work on the weekend
is very satisfying, like.


827
00:55:59,240 --> 00:56:02,840
Given the green light,
code green, everything OK.


828
00:56:02,840 --> 00:56:06,120
PHONE RINGS


829
00:56:06,120 --> 00:56:07,840
Hello, Bernie.


830
00:56:09,080 --> 00:56:10,360
Oh, hey, Lee.


831
00:56:12,800 --> 00:56:15,480
Really, all signal testing completed?


832
00:56:18,880 --> 00:56:21,280
Excellent, well done, mate,
thank you very much.


833
00:56:21,280 --> 00:56:26,600
It's nothing to do with those people
working solidly out on the ground


834
00:56:26,600 --> 00:56:30,600
and under loads of pressure.
It was always going to be OK,


835
00:56:30,600 --> 00:56:32,120
the lucky grey shirt.


836
00:56:32,120 --> 00:56:34,440
I think I probably
won't bother washing it,


837
00:56:34,440 --> 00:56:38,040
I'll just wear it every day
until something goes wrong.


838
00:56:38,040 --> 00:56:41,040
Just start worrying about
next weekend now.


839
00:56:54,520 --> 00:56:57,840
Ladies and gentlemen, service update
from the control room.


840
00:56:57,840 --> 00:57:02,640
There is a good service in operation
on all London Underground lines.


841
00:57:04,560 --> 00:57:07,240
Monday morning is fairly sombre,


842
00:57:07,240 --> 00:57:10,280
most of the passengers
are in a bad mood anyway


843
00:57:10,280 --> 00:57:13,440
cos the weekend's over and they've
got to start that daily slog.


844
00:57:15,560 --> 00:57:19,560
Please move right down into the
carriages using all available space.


845
00:57:19,560 --> 00:57:23,800
And even though it's packed
and it can be a bit smelly


846
00:57:23,800 --> 00:57:26,880
and if you're little,
your nose in some bloke's armpit,


847
00:57:26,880 --> 00:57:29,840
it's like a can of sardines
and you can't read your book,


848
00:57:29,840 --> 00:57:32,840
it's a good service because
the trains are coming through,


849
00:57:32,840 --> 00:57:35,240
thick and fast, there's no delays.


850
00:57:44,040 --> 00:57:48,400
Amersham passengers,
your next fast service will depart
from platform number three.


851
00:57:48,400 --> 00:57:51,320
I don't think any customers
are really aware that the track


852
00:57:51,320 --> 00:57:54,440
was pulled out, replaced,
ready for them on Monday morning.


853
00:57:54,440 --> 00:57:58,120
They haven't a clue what has
happened over the weekend.


854
00:57:58,120 --> 00:58:02,240
They just want to get to work,
don't they? That's all they want.


855
00:58:02,240 --> 00:58:05,000
There's a lot of people in the
background that you don't


856
00:58:05,000 --> 00:58:11,480
see or hear from that are working
very hard to make that happen.


857
00:58:33,400 --> 00:58:36,440
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