1
00:00:03,760 --> 00:00:06,120
Good morning. It's me again.


2
00:00:06,120 --> 00:00:09,560
Below London's streets
exists another world.


3
00:00:09,560 --> 00:00:10,920
CHEERING


4
00:00:10,920 --> 00:00:14,520
The madness is my swimming pool.
I'm at home in that kind of water!


5
00:00:14,520 --> 00:00:17,800
Every day, 20,000 workers


6
00:00:17,800 --> 00:00:21,760
struggle to keep
four million people on the move.


7
00:00:21,760 --> 00:00:26,040
There's a customer asleep on the
platform? Get them on the train.


8
00:00:26,040 --> 00:00:27,760
And it's not easy,


9
00:00:27,760 --> 00:00:31,680
when the tube is undergoing
the biggest upgrade in its history.


10
00:00:31,680 --> 00:00:34,320
You've got five minutes.
I want this site cleared!


11
00:00:34,320 --> 00:00:37,560
Now, cameras will reveal
an underground world


12
00:00:37,560 --> 00:00:40,160
we've never fully seen before.


13
00:00:40,160 --> 00:00:42,720
10,421 mobiles since April.


14
00:00:42,720 --> 00:00:45,960
Listen to what I'm saying.
Pay-as-you-go. Yeah?


15
00:00:45,960 --> 00:00:47,720
You just went.


16
00:00:47,720 --> 00:00:52,400
SHOUTING
This guy running up the stairs.
We need to stop him!


17
00:00:52,400 --> 00:00:54,920
HORN BLARES


18
00:00:54,920 --> 00:00:57,680
That's the underground
part of the city.


19
00:00:57,680 --> 00:01:01,000
London comes down here every day.
It IS part of their world.


20
00:01:01,000 --> 00:01:02,840
It IS part of everyone's world.


21
00:01:02,840 --> 00:01:05,040
I love you.


22
00:01:14,800 --> 00:01:18,080
TANNOY: Late service.
One minute behind.


23
00:01:18,080 --> 00:01:22,000
It's Monday morning at Seven Sisters
station in North London.


24
00:01:22,000 --> 00:01:25,280
Have your tickets and passes
ready for checking, please.


25
00:01:25,280 --> 00:01:27,560
Excuse me, miss.
Your ticket, please.


26
00:01:27,560 --> 00:01:29,480
Ticket. Oyster?


27
00:01:29,480 --> 00:01:32,120
London Underground
revenue inspectors


28
00:01:32,120 --> 00:01:33,960
are carrying out a ticket check.


29
00:01:33,960 --> 00:01:36,400
Hello. Have you got a ticket?


30
00:01:36,400 --> 00:01:39,920
I can't use the machine.
I'm in a mad hurry.


31
00:01:39,920 --> 00:01:43,320
You need to go and buy a ticket.
You can't just come in without one.


32
00:01:43,320 --> 00:01:45,960
I'm going to report you
for fare evasion.


33
00:01:45,960 --> 00:01:50,280
You could end up going to court,
and facing up to a £1,000 fine.


34
00:01:50,280 --> 00:01:53,280
I topped it up today.
Not with this one, no.


35
00:01:53,280 --> 00:01:57,040
Working in plain clothes,
Revenue inspector, Tom Brady,


36
00:01:57,040 --> 00:01:59,960
is in charge of the operation
this morning. It's manic.


37
00:01:59,960 --> 00:02:03,480
There's not enough inspectors.
You could double the amount.


38
00:02:03,480 --> 00:02:06,360
As you can see,
this is a very problematic station.


39
00:02:06,360 --> 00:02:09,200
You do find an awful lot
of ticketless travel.


40
00:02:09,200 --> 00:02:13,240
Basically, every train, you'll
probably have three, four minimum.


41
00:02:13,240 --> 00:02:15,400
Hello, sir. See your ticket?


42
00:02:15,400 --> 00:02:18,720
PHONE RINGS
Hello. Seven Sisters?


43
00:02:18,720 --> 00:02:21,080
The general problem in London now,


44
00:02:21,080 --> 00:02:24,280
where people think
the whole world owes them.


45
00:02:24,280 --> 00:02:29,240
A lot of people come through there
without tickets, all the time.


46
00:02:29,240 --> 00:02:31,440
They come through. "Let me through".


47
00:02:31,440 --> 00:02:33,600
I say to them,
"Where's your ticket?"


48
00:02:33,600 --> 00:02:36,560
"Oh, I haven't got one".
"But you need one".


49
00:02:36,560 --> 00:02:38,280
"No. I haven't got one, anyway".


50
00:02:38,280 --> 00:02:41,720
The analogy I give them
all the time is,


51
00:02:41,720 --> 00:02:44,920
you cannot go to Tesco
and grab a loaf of bread,


52
00:02:44,920 --> 00:02:48,720
and say to them, "I'm hungry, but I
haven't got the money, anyway".


53
00:02:48,720 --> 00:02:50,680
You can't do that. That's stealing.


54
00:02:50,680 --> 00:02:55,320
You don't get things for nothing.
You must pay for things in life.


55
00:02:55,320 --> 00:02:58,040
Nothing is free. No free dinners.


56
00:03:02,920 --> 00:03:05,160
Hello, sir. Just check your ticket?


57
00:03:05,160 --> 00:03:07,320
Every day on the underground,


58
00:03:07,320 --> 00:03:09,520
60,000 journeys are made,
and not paid for.


59
00:03:09,520 --> 00:03:13,280
Do you agree you should buy a ticket
for your journey? No, I don't.


60
00:03:13,280 --> 00:03:16,040
Would you have continued
to Edmonton Green,


61
00:03:16,040 --> 00:03:17,840
and avoided your fare? Yes.


62
00:03:17,840 --> 00:03:19,920
It's up to the tube's
revenue inspectors


63
00:03:19,920 --> 00:03:24,280
to catch fare evaders in the act,
handing out a £25 penalty


64
00:03:24,280 --> 00:03:27,200
to anyone without a valid ticket.


65
00:03:27,200 --> 00:03:29,200
See your tickets, please, gents?


66
00:03:29,200 --> 00:03:30,480
Ticket?


67
00:03:30,480 --> 00:03:34,920
FRENCH ACCENT: When I finish,
I take the ticket. I go up town.


68
00:03:34,920 --> 00:03:38,760
The ticket for today, I don't take.
I take this.


69
00:03:38,760 --> 00:03:41,040
Why did you not buy a ticket today?


70
00:03:41,040 --> 00:03:44,080
Because I'm going to get money
off my mum, right now.


71
00:03:44,080 --> 00:03:48,240
I'm not paying £8 to go five,
six stops. It's just pathetic.


72
00:03:48,240 --> 00:03:51,240
It's London. No one buys a ticket.


73
00:03:52,440 --> 00:03:57,880
London Underground loses £20 million
a year from unpaid fares.


74
00:04:00,680 --> 00:04:04,320
From their base in Kensington,
the revenue department


75
00:04:04,320 --> 00:04:08,400
are in charge of developing
a strategy to combat the problem.


76
00:04:08,400 --> 00:04:11,920
Right. Let's have a look at
how we're doing this period.


77
00:04:11,920 --> 00:04:15,240
Monthly performance meetings
assess the damage.


78
00:04:15,240 --> 00:04:17,440
If we start at the top level,


79
00:04:17,440 --> 00:04:19,480
our hot stations list.


80
00:04:19,480 --> 00:04:23,960
Fare evasion is high at Stratford,
Oxford Circus, Liverpool Street,


81
00:04:23,960 --> 00:04:26,800
Finsbury Park, London Bridge,


82
00:04:26,800 --> 00:04:30,360
King's Cross, Seven Sisters,


83
00:04:30,360 --> 00:04:34,120
Victoria, Ealing, and Paddington.


84
00:04:34,120 --> 00:04:36,960
We are constantly amazed
by the ingenuity


85
00:04:36,960 --> 00:04:40,840
of a small minority of customers


86
00:04:40,840 --> 00:04:45,600
who are determined
to evade paying a fare.


87
00:04:45,600 --> 00:04:48,920
You do get the very blatant
fare evaders,


88
00:04:48,920 --> 00:04:52,480
but you also get people who,
on the surface,


89
00:04:52,480 --> 00:04:55,960
you'd never believe would do it.


90
00:04:55,960 --> 00:04:58,920
A lot of these stations
will be hit at weekends, now.


91
00:04:58,920 --> 00:05:01,680
We haven't done that, necessarily,
in the past.


92
00:05:01,680 --> 00:05:03,120
The revenue department


93
00:05:03,120 --> 00:05:05,680
has 200 ticket inspectors
across the network,


94
00:05:05,680 --> 00:05:09,040
to try and stay on top of all
the different types of fare evasion.


95
00:05:09,040 --> 00:05:15,680
The sort of things they might do
is misuse their travel card.


96
00:05:15,680 --> 00:05:20,280
They'd travel through Zone One,
when they're not entitled to.


97
00:05:20,280 --> 00:05:23,920
You do get people misusing
their Freedom Pass.


98
00:05:23,920 --> 00:05:28,760
We have had a real spate recently
of counterfeit tickets.


99
00:05:28,760 --> 00:05:33,600
But we're pretty confident
that we're one step ahead.


100
00:05:41,240 --> 00:05:43,880
At Oval station, in South London,


101
00:05:43,880 --> 00:05:47,120
staff have finished dealing
with the morning rush hour.


102
00:05:50,680 --> 00:05:52,840
People, when they
come up the escalators,


103
00:05:52,840 --> 00:05:56,640
the first things their eyes look for
is the Thought of the Day board.


104
00:05:56,640 --> 00:06:00,920
They could be stressed.
They could have problems at home.


105
00:06:00,920 --> 00:06:03,680
But when they come out and see this,


106
00:06:03,680 --> 00:06:06,400
it brightens up their day.


107
00:06:06,400 --> 00:06:11,160
People come out of their way to come
to see the Thought of the Day.


108
00:06:11,160 --> 00:06:14,240
I've chosen one
by Christopher Reeve.


109
00:06:14,240 --> 00:06:16,960
He was paralysed,


110
00:06:16,960 --> 00:06:19,480
so he was hoping


111
00:06:19,480 --> 00:06:21,440
that one day, possibly,


112
00:06:21,440 --> 00:06:23,800
he would get better.


113
00:06:25,000 --> 00:06:26,960
Oval station is also the base


114
00:06:26,960 --> 00:06:30,160
for the team of plain clothes
revenue inspectors


115
00:06:30,160 --> 00:06:32,680
who patrol the Northern Line.


116
00:06:32,680 --> 00:06:38,480
Do the normal, like go to
Elephant & Castle...


117
00:06:38,480 --> 00:06:41,200
Diane McConnell and Denise Brunker


118
00:06:41,200 --> 00:06:44,200
are two of its
longest-serving members.


119
00:06:44,200 --> 00:06:47,240
We don't even know how long
we've worked with each other.


120
00:06:47,240 --> 00:06:49,200
I think it's about eight years.


121
00:06:49,200 --> 00:06:52,240
We probably spend more time at work
than we do at home.


122
00:06:52,240 --> 00:06:54,440
A lot of people call us
"Cagney & Lacey".


123
00:06:54,440 --> 00:06:56,320
We're quite well known.


124
00:06:56,320 --> 00:06:58,120
BEEPING


125
00:06:59,640 --> 00:07:02,040
Good morning, ladies and gentlemen.


126
00:07:02,040 --> 00:07:06,280
Revenue control inspector. Have your
cards ready, please. Thank you.


127
00:07:06,280 --> 00:07:08,320
Thank you very much.


128
00:07:08,320 --> 00:07:10,000
I've seen you before.


129
00:07:10,000 --> 00:07:12,800
You need to come off at the next
stop and have a quick chat.


130
00:07:12,800 --> 00:07:15,680
Denise and Diane have caught
thousands of people


131
00:07:15,680 --> 00:07:17,600
trying to travel for free.


132
00:07:17,600 --> 00:07:21,320
If you HAVEN'T come from Kennington,
tell me now.


133
00:07:21,320 --> 00:07:24,040
Cos I don't think you HAVE come
from Kennington. No.


134
00:07:24,040 --> 00:07:27,280
I KNOW you haven't.
So, where have you come from?


135
00:07:27,280 --> 00:07:29,880
Um...


136
00:07:29,880 --> 00:07:33,560
Like anything, if you're
caught doing something,


137
00:07:33,560 --> 00:07:36,640
you'll take a chance,
and maybe try and bluff it.


138
00:07:36,640 --> 00:07:40,120
If you start asking more questions,
they're digging a bigger hole,


139
00:07:40,120 --> 00:07:42,760
because they're telling
more and more lies.


140
00:07:42,760 --> 00:07:46,560
Eventually, they come clean, and say
"I'm sorry. Blah-blah-blah."


141
00:07:46,560 --> 00:07:49,240
You didn't really buy a ticket,
did you?


142
00:07:49,240 --> 00:07:51,400
Be honest with me,
and I'll be fair with you.


143
00:07:51,400 --> 00:07:54,280
If you keep telling me about
tickets you didn't have,


144
00:07:54,280 --> 00:07:56,320
I'll have to deal with it
differently.


145
00:07:56,320 --> 00:07:59,320
So, did you have a ticket? No.
Where have you travelled from?


146
00:07:59,320 --> 00:08:01,480
It falls down to body language.


147
00:08:01,480 --> 00:08:05,800
We have a famous saying.
"Pocket dancing".


148
00:08:05,800 --> 00:08:09,120
That's a typical one that someone
hasn't got a ticket.


149
00:08:09,120 --> 00:08:12,720
They're sitting down.
"Can I see your ticket please?"


150
00:08:12,720 --> 00:08:16,280
They look in every pocket.
They know they haven't got it.


151
00:08:16,280 --> 00:08:19,440
"Just show me the ticket.
Have you got one?" No.


152
00:08:19,440 --> 00:08:20,960
That's "pocket dancing".


153
00:08:22,200 --> 00:08:24,880
TANNOY: The next station
is Chalk Farm.


154
00:08:26,520 --> 00:08:29,160
Sorry. What ticket did you have?


155
00:08:29,160 --> 00:08:32,800
If you just come off at this stop,
and have a proper look?


156
00:08:32,800 --> 00:08:36,600
Take your time.


157
00:08:36,600 --> 00:08:40,720
How about the pocket in your
trousers? Did you pop it in there?


158
00:08:40,720 --> 00:08:44,360
Oh, no! No, it's OK. Don't worry.


159
00:08:44,360 --> 00:08:48,600
Take a seat. There's nothing to
worry about. Take a seat.


160
00:08:48,600 --> 00:08:51,000
Take a seat.


161
00:08:51,000 --> 00:08:53,880
Some people get emotionally
upset, for whatever reason.


162
00:08:53,880 --> 00:08:55,960
They might be having problems
at home...


163
00:08:55,960 --> 00:08:58,560
All different reasons
why she's being like this.


164
00:08:58,560 --> 00:09:00,280
Even though she's crying,


165
00:09:00,280 --> 00:09:03,000
It doesn't really wash with us,
unfortunately.


166
00:09:03,000 --> 00:09:06,200
Crocodile tears, they may not be.
They might be real tears.


167
00:09:06,200 --> 00:09:09,480
If I felt sorry for every person
crying, I'm in the wrong job.


168
00:09:09,480 --> 00:09:12,080
Same as Diane, and then
the other inspector.


169
00:09:12,080 --> 00:09:14,960
So, we'll just play it by ear,
see what happens.


170
00:09:14,960 --> 00:09:17,400
She may have a ticket
she doesn't want to show us.


171
00:09:17,400 --> 00:09:19,200
We'll see what happens.


172
00:09:19,200 --> 00:09:21,440
Cos you cannot find your ticket,


173
00:09:21,440 --> 00:09:24,680
this inspector is going to write out
a ticket for you,


174
00:09:24,680 --> 00:09:27,120
but it is also a penalty fare.


175
00:09:27,120 --> 00:09:31,560
You have 21 days to pay
this penalty fare.


176
00:09:31,560 --> 00:09:33,720
Or 21 days to appeal. OK?


177
00:09:33,720 --> 00:09:37,480
So, can you show us some ID?


178
00:09:37,480 --> 00:09:40,800
I don't know what do you say.


179
00:09:40,800 --> 00:09:43,960
OK. We'll talk slowly to you.
I am a ticket inspector.


180
00:09:43,960 --> 00:09:45,560
I check tickets.


181
00:09:45,560 --> 00:09:48,160
You lost your ticket.


182
00:09:48,160 --> 00:09:51,520
You can't find ticket? Yeah.
You can't find. No problem.


183
00:09:51,520 --> 00:09:54,720
Some people, they may not be able
to SPEAK English...


184
00:09:54,720 --> 00:09:57,640
I just talk slowly,
and I try to have an accent.


185
00:09:57,640 --> 00:10:01,480
Not the same accent as them, but I
suppose it DOES come out like that.


186
00:10:01,480 --> 00:10:05,040
Octo-bah? Oco-tober. Octo-bah?


187
00:10:05,040 --> 00:10:06,920
Your birthday? No.


188
00:10:06,920 --> 00:10:09,480
Septem-bah?


189
00:10:10,560 --> 00:10:12,560
I use that technique.
It works for me.


190
00:10:12,560 --> 00:10:15,200
I get a lot of stick from
colleagues, but it works.


191
00:10:15,200 --> 00:10:18,440
Can I have your name, please?


192
00:10:18,440 --> 00:10:21,560
Name? Name? Yes, your name.
Your signa-tcha.


193
00:10:23,560 --> 00:10:27,360
One moment. I have to get
penalty for you.


194
00:10:29,880 --> 00:10:33,040
Eventually, the customer
admits to having a ticket


195
00:10:33,040 --> 00:10:35,000
which is not valid
for a whole journey.


196
00:10:35,000 --> 00:10:37,880
And she leaves with a penalty fare.


197
00:10:37,880 --> 00:10:41,040
It's not the crime of the century.


198
00:10:41,040 --> 00:10:42,800
It's a ticket issue.


199
00:10:42,800 --> 00:10:45,320
But it does cost London Underground
a lot of money.


200
00:10:45,320 --> 00:10:49,000
All the revenue they lose could be
ploughed back into the system.


201
00:10:49,000 --> 00:10:52,040
We would have a really good system.


202
00:10:52,040 --> 00:10:57,840
The tube can't afford to lose
all this money to fare evasion.


203
00:10:57,840 --> 00:11:02,080
On top of the daily running costs
of £6 million,


204
00:11:02,080 --> 00:11:06,120
London Underground have committed
to spend a further £10 billion,


205
00:11:06,120 --> 00:11:08,880
modernising the entire network.


206
00:11:08,880 --> 00:11:14,040
The most pressing and expensive
project on the upgrade programme


207
00:11:14,040 --> 00:11:16,320
is replacing one third


208
00:11:16,320 --> 00:11:19,880
of the underground's entire
fleet of trains.


209
00:11:19,880 --> 00:11:24,840
On the Metropolitan Line, one
of the lines due a complete upgrade,


210
00:11:24,840 --> 00:11:28,480
many of the trains have been
in service for over 50 years.


211
00:11:28,480 --> 00:11:31,800
The trains are housed
at Neasden Depot.


212
00:11:31,800 --> 00:11:34,960
This is the existing, A stock train.


213
00:11:34,960 --> 00:11:37,800
Doug Jayes is the fleet manager.


214
00:11:37,800 --> 00:11:39,880
They came in 1960/61.


215
00:11:39,880 --> 00:11:43,640
There's a lot of seats. There's not
much room to get through them.


216
00:11:43,640 --> 00:11:48,080
Luggage racks, which takes you back.
That's where the old guard was.


217
00:11:50,200 --> 00:11:53,560
The driver's quite close
to what he needs to do.


218
00:11:53,560 --> 00:11:57,840
He has all his controls next to him.
Doors, air gauges, speedo.


219
00:11:57,840 --> 00:12:01,720
Traction controller, to move
the train. Brake, to stop it.


220
00:12:04,200 --> 00:12:06,360
When you look at it, it IS old.


221
00:12:06,360 --> 00:12:08,640
It's 1960s build.


222
00:12:08,640 --> 00:12:13,240
Probably 1950s technology, and maybe
before with some of the equipment.


223
00:12:13,240 --> 00:12:18,040
I came in here in the '70s,
had my apprenticeship.


224
00:12:18,040 --> 00:12:19,600
I spent my life on these,


225
00:12:19,600 --> 00:12:22,440
and one or two other stocks
we've had through the depot.


226
00:12:22,440 --> 00:12:26,360
It's like an old car.
You become attached to it.


227
00:12:26,360 --> 00:12:30,320
Much as we'd say to you, "No, we
don't care", of course we do.


228
00:12:30,320 --> 00:12:34,960
Of course we care.
We've nurtured them over the years,


229
00:12:34,960 --> 00:12:37,720
and there's a time for everything
to go, isn't there?


230
00:12:37,720 --> 00:12:41,800
As much as we love them,
they have to go.


231
00:12:51,280 --> 00:12:54,080
150 miles north of London,


232
00:12:54,080 --> 00:12:57,000
the replacement fleet
is beginning to take shape.


233
00:13:01,160 --> 00:13:05,280
Staff at Bombardier Transportation
in Derby


234
00:13:05,280 --> 00:13:08,640
are building 191
state-of-the-art tube trains.


235
00:13:10,320 --> 00:13:14,040
We fit all the end panels,
the seat rises.


236
00:13:14,040 --> 00:13:16,240
All these glass poles.


237
00:13:16,240 --> 00:13:20,080
How long does it take
to do this stage?


238
00:13:20,080 --> 00:13:23,480
It's 13 hours, from start to finish.


239
00:13:25,360 --> 00:13:27,360
Each of the train's eight carriages


240
00:13:27,360 --> 00:13:30,040
is made of hundreds
of constituent parts.


241
00:13:33,560 --> 00:13:36,280
Starting with an aluminium frame,


242
00:13:36,280 --> 00:13:41,280
the carriages are assembled in
stages on a massive production line.


243
00:13:41,280 --> 00:13:43,840
Trying to set the doors
at the moment,


244
00:13:43,840 --> 00:13:46,120
so they close
almost perfectly together.


245
00:13:46,120 --> 00:13:48,360
It looks tricky.


246
00:13:48,360 --> 00:13:51,160
This one is proving to be,
at the moment.


247
00:13:53,400 --> 00:13:55,760
If it's not at the right angle,
when we test it,


248
00:13:55,760 --> 00:13:57,320
the sensitive edge will fail.


249
00:13:57,320 --> 00:14:00,840
Which means a small child could get
their arm trapped at the bottom.


250
00:14:00,840 --> 00:14:04,400
Never actually been
on one of these, myself,


251
00:14:04,400 --> 00:14:07,480
so I don't know how well they work.
Hopefully, they work.


252
00:14:09,240 --> 00:14:11,600
Do you think the passengers in London


253
00:14:11,600 --> 00:14:13,920
know how much work goes
into making these?


254
00:14:13,920 --> 00:14:16,480
I like to think they appreciate
what I do...


255
00:14:18,200 --> 00:14:20,560
I wouldn't really know, really.


256
00:14:20,560 --> 00:14:24,760
They're all high bankers down there,
aren't they? Well paid jobs.


257
00:14:27,920 --> 00:14:31,080
The new trains will carry
25% more passengers.


258
00:14:31,080 --> 00:14:34,400
They're the first underground
trains to have air conditioning.


259
00:14:36,000 --> 00:14:38,360
The biggest thing is it's
air-conditioned,


260
00:14:38,360 --> 00:14:40,440
and you can walk
from one end to the other.


261
00:14:40,440 --> 00:14:42,800
It's a brilliant train, to me.


262
00:14:42,800 --> 00:14:45,240
How can the public
not love this train?


263
00:14:45,240 --> 00:14:47,880
You can see all the way through it.
There's space.


264
00:14:47,880 --> 00:14:51,120
Carries more people.
This is the train of the future.


265
00:14:51,120 --> 00:14:54,600
There'll be a lot of them. Let's
hope the public's happy with them.


266
00:14:54,600 --> 00:14:58,120
There's enough hard work
gone into them, believe me!


267
00:14:58,120 --> 00:15:00,560
WHISTLE BLOWS


268
00:15:00,560 --> 00:15:04,720
Trains are coming off the production
line at the rate of one a week.


269
00:15:04,720 --> 00:15:07,920
Every Monday, a new train
leaves the factory in Derby.


270
00:15:09,520 --> 00:15:13,320
Pushed by a diesel locomotive
on the main line rails,


271
00:15:13,320 --> 00:15:17,480
it will arrive in London
late Wednesday night.


272
00:15:24,000 --> 00:15:28,520
An update from the controller,
here at Finchley Central station.


273
00:15:28,520 --> 00:15:32,240
At present, the District Line
is operating with minor delays,


274
00:15:32,240 --> 00:15:34,840
due to an earlier signal failure
at Earl's Court.


275
00:15:34,840 --> 00:15:39,440
Morning rush hour
at Finchley Central,


276
00:15:39,440 --> 00:15:42,280
a suburban station
at the top of the Northern Line.


277
00:15:42,280 --> 00:15:46,160
And an unlikely hotbed
for fare evasion.


278
00:15:46,160 --> 00:15:49,200
We discovered recently
a chap who travels from Barnet.


279
00:15:49,200 --> 00:15:52,880
For the past three or four years,
he's never paid a shilling!


280
00:15:52,880 --> 00:15:55,840
He's travelling free
from East Finchley to Barnet


281
00:15:55,840 --> 00:15:59,080
for the last four years.
He's never paid a penny!


282
00:15:59,080 --> 00:16:01,960
Finchley Central is one of the few
underground stations


283
00:16:01,960 --> 00:16:04,560
without a ticket barrier.


284
00:16:04,560 --> 00:16:08,360
The majority of customers use
plastic smart cards,


285
00:16:08,360 --> 00:16:11,720
known as "Oyster cards",
instead of paper tickets.


286
00:16:11,720 --> 00:16:14,880
When there isn't a gate line,
they're expected to touch


287
00:16:14,880 --> 00:16:17,720
an oyster reader to be charged
for their journey.


288
00:16:19,480 --> 00:16:21,680
But not everyone can be trusted.


289
00:16:21,680 --> 00:16:24,720
He's thinking about it.
No, he won't bother today.


290
00:16:24,720 --> 00:16:26,800
It's free!


291
00:16:26,800 --> 00:16:32,000
You're more than welcome to join the
free system that we provide(!)


292
00:16:32,000 --> 00:16:33,800
HE LAUGHS


293
00:16:33,800 --> 00:16:35,520
Here's another freebie.


294
00:16:35,520 --> 00:16:36,760
Welcome(!)


295
00:16:36,760 --> 00:16:39,120
He waved at us!


296
00:16:39,120 --> 00:16:42,000
Here we go. Here we go.


297
00:16:43,960 --> 00:16:45,280
You're welcome(!)


298
00:16:45,280 --> 00:16:48,000
Have another free journey(!)


299
00:16:51,680 --> 00:16:55,000
Where have you just come from?
Station?


300
00:16:55,000 --> 00:16:59,040
This station, Finchley Central.
Where you come from?


301
00:16:59,040 --> 00:17:01,280
This morning, Denise and Diane,


302
00:17:01,280 --> 00:17:04,880
and the Northern Line revenue team
have come to Finchley Central.


303
00:17:04,880 --> 00:17:07,600
You have not touched out, OK?


304
00:17:07,600 --> 00:17:11,080
Now, you can say you did.
I'm telling you, you didn't.


305
00:17:11,080 --> 00:17:13,440
Therefore there's a penalty fare.


306
00:17:13,440 --> 00:17:17,080
If you can pay now, it's £25.
Do you have £25?


307
00:17:17,080 --> 00:17:20,640
What crime did I commit?
You haven't committed a crime.


308
00:17:20,640 --> 00:17:22,760
Listen to what I'm saying.


309
00:17:22,760 --> 00:17:26,520
Pay-as-you-go, yeah? Yeah.
You just went!


310
00:17:26,520 --> 00:17:30,680
Within an hour, they've given
penalty fares to 20 customers.


311
00:17:30,680 --> 00:17:34,760
Good morning, there. Revenue. Just
check your ticket there, my love?


312
00:17:34,760 --> 00:17:36,920
I do feel sorry for a lot of people


313
00:17:36,920 --> 00:17:39,640
I end up reporting,
or penalty faring.


314
00:17:39,640 --> 00:17:43,120
They're doing that action because
they literally have no money.


315
00:17:43,120 --> 00:17:45,920
I suppose they're just surviving,
at the end of the day.


316
00:17:45,920 --> 00:17:48,120
I've stopped you before, haven't I?


317
00:17:48,120 --> 00:17:51,600
I remember you.
Sometimes, maybe.


318
00:17:51,600 --> 00:17:54,200
A while back, yeah.


319
00:17:54,200 --> 00:17:56,160
Are you working? Sometimes. OK.


320
00:17:56,160 --> 00:17:58,840
What do you do? Building work.


321
00:17:58,840 --> 00:18:00,960
Nice clothes! Builder.


322
00:18:00,960 --> 00:18:05,680
It's hard out there for lots
of people today. It's not good.


323
00:18:05,680 --> 00:18:07,080
Just checking tickets.


324
00:18:07,080 --> 00:18:10,920
I didn't see you touch out
that's all, I have the right to ask.


325
00:18:10,920 --> 00:18:14,520
The thing is that I work here,
McDonald's.


326
00:18:14,520 --> 00:18:17,680
Two or three days, I got the job.
I can touch it now, sir.


327
00:18:17,680 --> 00:18:21,560
No, that's why I'm here. It's not
negotiable, that's why I'm here.


328
00:18:21,560 --> 00:18:24,480
How much is that going to be, sir?
The penalty fare... Yes?


329
00:18:24,480 --> 00:18:28,320
..is £25 if you pay on the spot
or in three weeks, yes?


330
00:18:28,320 --> 00:18:30,840
To some people, £25 is not
a lot of money


331
00:18:30,840 --> 00:18:33,360
so they think,
I've made a mistake, I'll pay it.


332
00:18:33,360 --> 00:18:36,440
But to other people,
£25 is maybe their week's food,


333
00:18:36,440 --> 00:18:40,800
so it's a big, it is
more of a big deal.


334
00:18:40,800 --> 00:18:43,640
I suppose it all comes down to
money at the end of the day.


335
00:18:43,640 --> 00:18:46,440
Do you wish to pay any money now,
sir? I've got only £10.


336
00:18:46,440 --> 00:18:48,160
That's OK, you can pay it later.


337
00:18:48,160 --> 00:18:51,120
Hang onto that,
you'll need that for lunch.


338
00:18:51,120 --> 00:18:53,240
When I said can I see your
ticket, you said


339
00:18:53,240 --> 00:18:57,200
you haven't got one, yes? Yes.
No job. Unemployed? Yes.


340
00:18:57,200 --> 00:19:00,960
People like me who are on benefits,
we don't have much money


341
00:19:00,960 --> 00:19:03,760
at the end of the day,
on a week to week basis.


342
00:19:03,760 --> 00:19:08,440
So some of us do it, we sometimes,
we get away with it plenty of times,


343
00:19:08,440 --> 00:19:11,160
but there are sometimes
we do get caught.


344
00:19:11,160 --> 00:19:13,240
It's a gamble. You get away with it,


345
00:19:13,240 --> 00:19:15,600
you get away with it,
you don't, you don't.


346
00:19:15,600 --> 00:19:18,920
He was nice, he was lovely.
But it's not free.


347
00:19:18,920 --> 00:19:22,560
He's got a bike.
He could've cycled!


348
00:19:28,600 --> 00:19:32,360
The tube system covers all
the Greater London area,


349
00:19:32,360 --> 00:19:35,960
From barking in the East,
where the average household income


350
00:19:35,960 --> 00:19:40,120
is less than £24,000,
to Richmond in the West,


351
00:19:40,120 --> 00:19:43,600
an area with one of the largest
number of millionaires
in the country.


352
00:19:51,520 --> 00:19:53,440
Thank you.


353
00:19:53,440 --> 00:19:56,280
Round-trip to Wimbledon, please.
£7.30, please.


354
00:19:58,080 --> 00:20:00,000
£39.40, please.


355
00:20:00,000 --> 00:20:04,080
It's going to be £4 each.
How much? £4 each.


356
00:20:04,080 --> 00:20:07,480
80% of all underground journeys
are made with an Oyster card


357
00:20:07,480 --> 00:20:09,800
to take advantage
of discounted fares.


358
00:20:09,800 --> 00:20:13,200
But for the small
number of passengers without,


359
00:20:13,200 --> 00:20:16,240
a single cash fare in central
London costs £4.


360
00:20:16,240 --> 00:20:19,360
I'm going to Euston Road... Yes.
Just the two of us, it's £4...


361
00:20:19,360 --> 00:20:20,920
It is, £4 each, yes.


362
00:20:20,920 --> 00:20:23,200
SHE LAUGHS NERVOUSLY


363
00:20:23,200 --> 00:20:24,600
Bloody expensive.


364
00:20:24,600 --> 00:20:28,000
I come from New Zealand,
we don't have subways,


365
00:20:28,000 --> 00:20:30,680
but we've been around Europe
and Paris


366
00:20:30,680 --> 00:20:33,360
and it's like a euro
or two euros at the most,


367
00:20:33,360 --> 00:20:35,920
and we've got to pay four
euros for one section.


368
00:20:35,920 --> 00:20:39,560
I was going to get it from the
machine and thought,
it can't be right,


369
00:20:39,560 --> 00:20:42,440
so I asked the lady and no,
it's right. Bugger.


370
00:20:42,440 --> 00:20:45,720
It is a lot. If you're only going
one station, £4,


371
00:20:45,720 --> 00:20:49,320
it is a bit steep, I think.


372
00:20:49,320 --> 00:20:51,360
That's why a lot of people
don't bother.


373
00:20:51,360 --> 00:20:53,840
They just go upstairs and get a cab,


374
00:20:53,840 --> 00:20:57,200
which, I don't blame them really.
Hello.


375
00:20:57,200 --> 00:20:59,920
Can I get £10 top up? 10?


376
00:20:59,920 --> 00:21:04,080
THEY SPEAK IN ITALIAN


377
00:21:04,080 --> 00:21:06,360
They were alarmed at the fares.


378
00:21:06,360 --> 00:21:09,600
Apparently in China you can
get across the whole system,


379
00:21:09,600 --> 00:21:11,920
one hour travel, 20p.


380
00:21:11,920 --> 00:21:15,760
It's a shock if you say it's £4
for a single ticket.


381
00:21:15,760 --> 00:21:19,320
Can I have two to Waterloo, please?
Just one way or are you coming back?


382
00:21:19,320 --> 00:21:23,400
Yes, just one way, please.
£8.60. What, to Waterloo now?!


383
00:21:23,400 --> 00:21:27,040
It's going to cost me how much?
Eight quid to get to Waterloo? Yes.


384
00:21:27,040 --> 00:21:30,080
You're having a laugh. Cheers.


385
00:21:30,080 --> 00:21:31,480
London is London.


386
00:21:31,480 --> 00:21:35,640
Wherever you go, you go outside and
buy a drink, it's expensive.


387
00:21:35,640 --> 00:21:39,400
You go out for a meal in central
London, it's very expensive. Hello.


388
00:21:39,400 --> 00:21:41,160
Can I put £20 on that? Sure.


389
00:21:41,160 --> 00:21:44,520
They need the money to update the
underground.


390
00:21:44,520 --> 00:21:46,960
Where else is the money
going to come from?


391
00:21:46,960 --> 00:21:49,440
They get a certain
amount from the government,


392
00:21:49,440 --> 00:21:52,000
but they don't get the amount
they need.


393
00:21:52,000 --> 00:21:54,400
If people want a good, reliable
service,


394
00:21:54,400 --> 00:21:57,040
for us to be able to do the
good, reliable service,


395
00:21:57,040 --> 00:22:00,360
we need the money to go into the pot
to make all the repairs.


396
00:22:00,360 --> 00:22:01,680
Simple as that.


397
00:22:03,760 --> 00:22:07,080
London Underground's annual
pot of money is £4 billion,


398
00:22:07,080 --> 00:22:11,080
half of which comes
from government and borrowing


399
00:22:11,080 --> 00:22:13,440
and half from customers' fares.


400
00:22:17,320 --> 00:22:19,520
Good afternoon,
reception 55 Broadway.


401
00:22:19,520 --> 00:22:23,920
Every four weeks at the company's
central London headquarters,


402
00:22:23,920 --> 00:22:27,560
the tube's finance directors meet to
assess how the money is spent.


403
00:22:27,560 --> 00:22:30,600
Talk me through investment then.


404
00:22:30,600 --> 00:22:36,120
At Tottenham Court Road
we need to understand closer
why it was 2 million.


405
00:22:36,120 --> 00:22:38,560
They're 4.1 down, year to date.


406
00:22:38,560 --> 00:22:42,200
We've got to understand what that
means for the year end.


407
00:22:42,200 --> 00:22:44,280
It's not rocket science. No.


408
00:22:44,280 --> 00:22:45,720
This railway is enormous.


409
00:22:45,720 --> 00:22:48,480
It carries over 4 million
passengers a day


410
00:22:48,480 --> 00:22:51,240
and you can't do
that on a shoestring.


411
00:22:51,240 --> 00:22:54,680
The largest cost is undoubtedly
wages, about £4 million a day.


412
00:22:54,680 --> 00:22:58,560
You've got head office costs,
you've got maintaining the trains


413
00:22:58,560 --> 00:23:01,800
we're one of London's
biggest users of electricity,


414
00:23:01,800 --> 00:23:05,000
traction current alone is best
part of £100 million a year.


415
00:23:05,000 --> 00:23:08,400
£100 million. Imagine going home,
opening an electricity bill


416
00:23:08,400 --> 00:23:11,160
and thinking "Oh, it's
£100 million a year."


417
00:23:11,160 --> 00:23:14,160
It's best part of £3 million
on stationary. Right?


418
00:23:14,160 --> 00:23:17,000
Yes, no, you are reading it right.
That's that...


419
00:23:17,000 --> 00:23:20,840
As well as everyday running costs,
the Underground is committed


420
00:23:20,840 --> 00:23:23,760
to a further 15 years
of upgrade work


421
00:23:23,760 --> 00:23:27,240
at the cost of £1 billion
a year.


422
00:23:27,240 --> 00:23:31,040
We've got old assets and an
increasing number of passengers,


423
00:23:31,040 --> 00:23:33,160
growing exponentially every year.


424
00:23:33,160 --> 00:23:36,600
So the network is getting busier,
our assets are getting older,


425
00:23:36,600 --> 00:23:39,920
we need to invest, not because
we like delivering projects,


426
00:23:39,920 --> 00:23:43,000
it's because it benefits
our customers.


427
00:23:43,000 --> 00:23:46,360
Less crowding, more reliable,
really, really important.


428
00:23:57,960 --> 00:24:00,160
The morning rush-hour is over.


429
00:24:00,160 --> 00:24:02,840
And at the north end
of the Metropolitan line,


430
00:24:02,840 --> 00:24:06,000
on one of the Underground's
many open stretches of track,


431
00:24:06,000 --> 00:24:10,760
technical officer Adam Gloor is
starting his daily maintenance work.


432
00:24:10,760 --> 00:24:13,720
We've got to change this light bulb.


433
00:24:13,720 --> 00:24:17,400
One of the green lights,
one of the green lights on here.


434
00:24:17,400 --> 00:24:20,000
I think they made these signals
about 70 years ago,


435
00:24:20,000 --> 00:24:23,240
but I think they came into use
straight after the war,


436
00:24:23,240 --> 00:24:24,760
that sort of time.


437
00:24:24,760 --> 00:24:28,320
It's only because we've found some
bits of paper in there,


438
00:24:28,320 --> 00:24:31,200
talking about the transformers
in here


439
00:24:31,200 --> 00:24:33,840
and the date of manufacture
is 1930.


440
00:24:36,880 --> 00:24:40,520
Signals are essentially traffic
lights for the train


441
00:24:40,520 --> 00:24:45,120
and they're vital to the safe
running of the Underground.


442
00:24:45,120 --> 00:24:49,320
Across the network's
250 miles of track,


443
00:24:49,320 --> 00:24:53,480
there are over 9,000 sets of
signals, all of which need
regular monitoring.


444
00:24:56,480 --> 00:25:01,200
These cables, if they're not tight,
it would cause a failure.


445
00:25:01,200 --> 00:25:04,320
Again, just tightening
the track connections.


446
00:25:04,320 --> 00:25:07,000
If you lose too much voltage
it causes a track failure.


447
00:25:07,000 --> 00:25:09,200
I think we look at these
every 12 weeks,


448
00:25:09,200 --> 00:25:10,840
and it's worthwhile because


449
00:25:10,840 --> 00:25:13,680
the chances of them causing a failure
is quite high


450
00:25:13,680 --> 00:25:17,400
because there's moving parts in there
and we have to get the water out


451
00:25:17,400 --> 00:25:21,280
because that could freeze in
there for another failure again.


452
00:25:25,200 --> 00:25:29,560
Every technical officer is
responsible for a few hundred metres
of track.


453
00:25:29,560 --> 00:25:34,000
Adam has been looking after
the north end of the Metropolitan
line for 10 years.


454
00:25:34,000 --> 00:25:37,360
It's nice coming out here,
as long as it's not too cold,


455
00:25:37,360 --> 00:25:39,880
the fresh air,
you just feel alive out here.


456
00:25:39,880 --> 00:25:44,840
It feels more natural being out here,
yes, then stuck in a tunnel.


457
00:25:44,840 --> 00:25:48,960
There's a lot of pride
in doing a good job.


458
00:25:48,960 --> 00:25:51,000
Sometimes I come out here
and think


459
00:25:51,000 --> 00:25:53,520
that wire's about to fall off,
I can repair it,


460
00:25:53,520 --> 00:25:56,760
knowing it definitely
would've been a failure.


461
00:25:56,760 --> 00:25:59,440
No one really cares...
When it doesn't go.


462
00:25:59,440 --> 00:26:03,760
I can go home and tell the kids
but they'll be like, "Oh, OK.


463
00:26:03,760 --> 00:26:05,360
"Can I have a pizza?"


464
00:26:14,600 --> 00:26:16,440
Yes, I'll go over by there.


465
00:26:16,440 --> 00:26:19,840
All right. You hang around here,
yeah? No worries. OK.


466
00:26:21,960 --> 00:26:24,840
Just a few stops away,
at Willesden Green station,


467
00:26:24,840 --> 00:26:28,440
two ticket inspectors
are working undercover.


468
00:26:31,160 --> 00:26:33,320
All right, buddy?


469
00:26:42,920 --> 00:26:46,400
Hello. Can I have a quick word with
you? Where's your ticket money?


470
00:26:46,400 --> 00:26:49,720
Just come this way a minute.


471
00:26:49,720 --> 00:26:52,800
I've just watched what you've done.
OK?


472
00:26:52,800 --> 00:26:56,760
Just put your hand over the reader
and followed the woman out. Yes.


473
00:26:56,760 --> 00:26:58,720
Just put that through there, buddy.


474
00:26:58,720 --> 00:27:02,200
When you just went through the gate,
the lady in front touched


475
00:27:02,200 --> 00:27:03,400
and you went like this,


476
00:27:03,400 --> 00:27:06,400
put your hand over the monitor
and quickly went behind her.


477
00:27:06,400 --> 00:27:09,200
I did not. You didn't touch
this on the gate, I watched you.


478
00:27:09,200 --> 00:27:12,760
Most of the revenue London
Underground lose from fare evasion


479
00:27:12,760 --> 00:27:16,480
is not from one off opportunists,
but from a small minority


480
00:27:16,480 --> 00:27:21,920
of passengers using various scams
to persistently avoid payment.


481
00:27:21,920 --> 00:27:26,640
I'm going to check out the address
here. Shouldn't take too long.


482
00:27:26,640 --> 00:27:29,640
The tube has set up a special task
force to track down


483
00:27:29,640 --> 00:27:32,160
and prosecute these long-term
offenders.


484
00:27:32,160 --> 00:27:36,200
Ben and James are working
together on the operation.


485
00:27:36,200 --> 00:27:39,520
He tells everyone he's the brains
and I'm the brawn.


486
00:27:39,520 --> 00:27:41,400
REPORTER: Is that true?


487
00:27:41,400 --> 00:27:45,280
I'll let people draw
their own conclusions.


488
00:27:45,280 --> 00:27:49,640
He is the computer whiz, I'll
give him that. He's the CCTV expert.


489
00:27:49,640 --> 00:27:53,600
And if I need a bit of muscle,
I do turn to James.


490
00:27:53,600 --> 00:27:57,280
We're complimentary, mate.
That's what we are.


491
00:27:57,280 --> 00:28:00,520
TANNOY: ..train to Barking.


492
00:28:02,480 --> 00:28:06,440
This afternoon, Ben and James have
been called to Latimer Road Station


493
00:28:06,440 --> 00:28:10,440
where a particularly
determined fare evader


494
00:28:10,440 --> 00:28:13,800
has been giving the staff trouble.


495
00:28:13,800 --> 00:28:16,840
Our major problem at the minute
is a long-standing chap.


496
00:28:16,840 --> 00:28:19,840
It's this, er, him.


497
00:28:19,840 --> 00:28:22,440
White male, mid 40s, flat cap.


498
00:28:22,440 --> 00:28:26,600
He's a white bloke, mid 40s, tubby.
To be honest, he looks like


499
00:28:26,600 --> 00:28:30,000
an old football hooligan,
that's how he dresses.


500
00:28:30,000 --> 00:28:32,200
He's always got Ralph Lauren gear on


501
00:28:32,200 --> 00:28:35,200
or shorts and boating shoes
or trainers and that.


502
00:28:35,200 --> 00:28:40,120
The station CCTV shows the customer
forcing his way through


503
00:28:40,120 --> 00:28:42,480
the ticket barrier
on numerous occasions.


504
00:28:42,480 --> 00:28:46,080
He just comes through and smashes
the gate down, makes his way on to


505
00:28:46,080 --> 00:28:49,680
the station and waits for the train
and I assume he does the other end.


506
00:28:49,680 --> 00:28:52,920
If he comes through now,
he asks to be let through.


507
00:28:52,920 --> 00:28:56,880
If you just say no, then
he just kicks the gate open anyway.


508
00:28:56,880 --> 00:29:00,040
We need to try and identify him,
really.


509
00:29:00,040 --> 00:29:01,760
He doesn't really cooperate


510
00:29:01,760 --> 00:29:04,840
with the station staff
I don't know if he will with us


511
00:29:04,840 --> 00:29:06,720
but we've got to give it a try.


512
00:29:06,720 --> 00:29:09,040
While Ben
and James are gathering evidence,


513
00:29:09,040 --> 00:29:11,760
someone matching the customer's
description


514
00:29:11,760 --> 00:29:15,120
arrives at the station
and he doesn't have a ticket.


515
00:29:15,120 --> 00:29:17,000
How did you come through the barrier?


516
00:29:17,000 --> 00:29:19,400
It was open. These things were down,


517
00:29:19,400 --> 00:29:22,840
the black things were down here
and it wouldn't take my £20.


518
00:29:22,840 --> 00:29:26,600
Can I have a single, please?
I think this is the flat cap guy.


519
00:29:26,600 --> 00:29:29,000
Can you confirm,
this is flat cap guy, yes?


520
00:29:29,000 --> 00:29:31,680
Yes, that's him. Definitely?
Definitely. Cheers.


521
00:29:31,680 --> 00:29:35,360
Adrenalin does go a little bit


522
00:29:35,360 --> 00:29:37,960
because if you've got a person you've
got images of


523
00:29:37,960 --> 00:29:41,240
and when you see them, it sharpens
your senses, I think that's the guy.


524
00:29:41,240 --> 00:29:44,800
I'm not here to bunk the trains,
I'm 44 years of age, mate.


525
00:29:44,800 --> 00:29:47,000
Have you any ID on you?
I haven't got ID, mate.


526
00:29:47,000 --> 00:29:50,640
I'll just take some details...
Listen, do you have to


527
00:29:50,640 --> 00:29:53,480
carry ID in this country? No.
Right then.


528
00:29:53,480 --> 00:29:55,480
I haven't got no ID.


529
00:29:55,480 --> 00:29:57,880
I went to pay for my ticket,
all right?


530
00:29:57,880 --> 00:30:01,720
That's what I'm checking out.
We've told you who we are.


531
00:30:01,720 --> 00:30:04,520
You ain't got no fucking...
No need to swear, mate.


532
00:30:04,520 --> 00:30:08,240
What's the matter with you? You!
You're the fucking matter!


533
00:30:08,240 --> 00:30:10,920
These fucked up trains!
You're the fucking matter!


534
00:30:10,920 --> 00:30:12,360
You need to calm down, mate.


535
00:30:12,360 --> 00:30:14,200
What are you going to do
if I walk out,


536
00:30:14,200 --> 00:30:15,840
None of you are police officers?


537
00:30:15,840 --> 00:30:18,760
What if I walk out of here? What the
fuck are you going to do?


538
00:30:18,760 --> 00:30:21,480
Can you get out of my face, please?
Yeah, please, Dave.


539
00:30:21,480 --> 00:30:24,880
What the fuck are you going to do?
No, it's not that. I'm pissed off.


540
00:30:24,880 --> 00:30:27,880
Why are you pissed off at me? All
I asked is where you travelled from.


541
00:30:27,880 --> 00:30:30,480
Your poxy machines won't take this!


542
00:30:30,480 --> 00:30:33,320
We'll take some details off you
and you can be on your way.


543
00:30:33,320 --> 00:30:35,040
You might be abusive,


544
00:30:35,040 --> 00:30:37,960
but it doesn't deter from the fact
you haven't got a ticket.


545
00:30:37,960 --> 00:30:41,800
Tell him to stop calling the police,
will you? Silly bollocks in there.


546
00:30:41,800 --> 00:30:44,920
It's water off a duck's back, really.
Does it not bother you? No.


547
00:30:44,920 --> 00:30:48,600
If it bothered you, you couldn't do
the job for any length of time.


548
00:30:48,600 --> 00:30:51,560
We're here today.
We're revenue inspectors. Right.


549
00:30:51,560 --> 00:30:53,960
We look at things that
go on in this station.


550
00:30:53,960 --> 00:30:56,040
I have to say, I suspect yourself


551
00:30:56,040 --> 00:30:59,520
of several offences of fare evasion
over the last couple of months,


552
00:30:59,520 --> 00:31:02,520
and also committing by-law
offences on the underground.
MOBILE PHONE RINGS


553
00:31:02,520 --> 00:31:06,880
I'm cautioning you. You've given your
details. You don't have to stay.
I'll phone you back.


554
00:31:06,880 --> 00:31:10,600
I'm cautioning you. You've given your
details. You don't have to stay now.


555
00:31:10,600 --> 00:31:13,680
I'll be writing to you, basically.
No problem. Cool. Cheers.


556
00:31:13,680 --> 00:31:16,880
Thanks a lot. Sorry about
the outburst. No worries.


557
00:31:16,880 --> 00:31:21,840
So here's the caution. I've had it
all me life, guv. Can I just get...


558
00:31:21,840 --> 00:31:24,280
I'm just going to read it
cos I have to, right?


559
00:31:24,280 --> 00:31:26,080
Instead of a penalty fare,


560
00:31:26,080 --> 00:31:31,840
this customer was prosecuted in
court and fined £1,240 plus costs.


561
00:31:31,840 --> 00:31:35,360
I'm going to be writing to you,
right? Yeah, I'm moving.


562
00:31:35,360 --> 00:31:38,120
He's a nice chap, wasn't he?
Oh, he's lovely.


563
00:31:38,120 --> 00:31:40,840
You, you fucking slags!


564
00:31:42,120 --> 00:31:44,080
Excuse me. Fuck off!


565
00:31:46,040 --> 00:31:49,800
In an ideal world,
everyone could travel for free


566
00:31:49,800 --> 00:31:53,200
but we don't live in an ideal world
and that's not the way it is.


567
00:31:53,200 --> 00:31:57,520
So, you know, myself and Ben,
we don't dictate what the fares are.


568
00:31:57,520 --> 00:32:01,160
Again, if we did, I'd say everyone
could travel for a pound or whatever,


569
00:32:01,160 --> 00:32:05,200
but obviously they can't run the
network receiving a pound per person,


570
00:32:05,200 --> 00:32:08,160
so fares are what they are.


571
00:32:17,000 --> 00:32:20,480
Back in the city, the last
of the commuters have headed home


572
00:32:20,480 --> 00:32:23,920
but the work isn't
over for the tube.


573
00:32:23,920 --> 00:32:28,080
Keeping the city moving through
the evening is a big challenge.


574
00:32:28,080 --> 00:32:32,200
Any hold up in the service will
affect thousands of passengers.


575
00:32:33,640 --> 00:32:36,960
At Liverpool Street Station,
a busy central interchange,


576
00:32:36,960 --> 00:32:41,560
supervisor Jane Oakes is overseeing
the night time shift.


577
00:32:41,560 --> 00:32:44,240
Liverpool Street is
constantly busy all the time.


578
00:32:44,240 --> 00:32:47,280
They want to go to Camden,
the West End, Oxford Street.


579
00:32:47,280 --> 00:32:50,720
Sometimes now they're going to
Stratford, to Westfield.


580
00:32:50,720 --> 00:32:53,720
People have things to do
and when they want to do those things


581
00:32:53,720 --> 00:32:55,040
they get on a tube.


582
00:32:56,960 --> 00:33:00,520
Please use the full
length of the platform.


583
00:33:00,520 --> 00:33:03,800
Allow passengers to alight.
Allow passengers to alight.


584
00:33:07,600 --> 00:33:12,240
Towards the end of the evening, a
problem occurs on one of the lines.


585
00:33:12,240 --> 00:33:14,560
WALKIE-TALKIE: 'The line's
been taken out.


586
00:33:14,560 --> 00:33:17,760
'I'll let you know
if I hear from the driver.'


587
00:33:17,760 --> 00:33:20,880
All I've heard is a train possibly
going out of service.


588
00:33:20,880 --> 00:33:26,080
'Yeah, nothing moving on the
westbound because of it.'


589
00:33:26,080 --> 00:33:29,640
Appears nothing's moving
on the westbound. Let's have a look.


590
00:33:29,640 --> 00:33:33,880
Be back in a minute. Excuse me,
this train's not in service.


591
00:33:33,880 --> 00:33:38,160
At Farringdon, a few stations down,
a piece of track has lost power


592
00:33:38,160 --> 00:33:41,000
and all trains on this line
have been suspended.


593
00:33:41,000 --> 00:33:44,400
There's no moving on this platform.
We've got a problem, mate.


594
00:33:44,400 --> 00:33:48,280
That's why we've got no trains,
yeah? Metropolitan? No Metropolitan.


595
00:33:48,280 --> 00:33:52,000
There's a problem on Metro.
We have only got eastbound central.


596
00:33:52,000 --> 00:33:53,720
This is when they get kind of angry


597
00:33:53,720 --> 00:33:56,080
cos they're all trying
to get the last trains


598
00:33:56,080 --> 00:34:00,400
and it's not happening at the moment
so they're going to be delayed.


599
00:34:00,400 --> 00:34:04,240
Unless it's running soon, there'll be
angry customers trying to get a bus.


600
00:34:04,240 --> 00:34:08,560
There's no service on this line at
all cos there's a track
failure at Camden.


601
00:34:08,560 --> 00:34:11,440
The night controller don't know how
long it's going to be,


602
00:34:11,440 --> 00:34:13,960
so if you don't
go by an alternative route,


603
00:34:13,960 --> 00:34:15,560
you won't get your last trains.


604
00:34:15,560 --> 00:34:17,960
Hammersmith & City line,
how am I going to get it?


605
00:34:17,960 --> 00:34:21,560
Central line, change at Holborn
for the Piccadilly. No, no.


606
00:34:21,560 --> 00:34:24,720
There's nothing we can do, sir.
Piccadilly don't do shit for me.


607
00:34:24,720 --> 00:34:26,280
I don't fucking...


608
00:34:26,280 --> 00:34:29,440
Get the Central line to Bank
and change for King's Cross.


609
00:34:29,440 --> 00:34:32,040
There's not another train?
Not at the moment.


610
00:34:32,040 --> 00:34:33,800
With nothing moving westbound,


611
00:34:33,800 --> 00:34:36,720
customers are having to find
alternative routes home.


612
00:34:36,720 --> 00:34:39,720
We need to get the Northern line
but we can't get there now


613
00:34:39,720 --> 00:34:41,880
cos this track ain't even working.


614
00:34:41,880 --> 00:34:45,520
So... we need to try and get home.


615
00:34:45,520 --> 00:34:47,040
And we can't.


616
00:34:47,040 --> 00:34:50,440
If you need assistance, see a member
of staff at the top of the stairs,


617
00:34:50,440 --> 00:34:53,160
cos we're trying to get rid
of trains and get people off.


618
00:34:53,160 --> 00:34:56,560
If you're going south west London...
Anyone for south west London,


619
00:34:56,560 --> 00:34:59,640
Victoria, Fulham, anywhere like
that? Yeah. Bus number 11.


620
00:34:59,640 --> 00:35:03,240
We need to go to King's Cross
and there's no way to get there.


621
00:35:03,240 --> 00:35:07,520
We don't have time to catch a bus.


622
00:35:07,520 --> 00:35:09,680
At least they could tell people.


623
00:35:09,680 --> 00:35:13,600
INTERVIEWER: Have you got a train to
catch at King's Cross? No, no,


624
00:35:13,600 --> 00:35:16,360
we're just going to a party,


625
00:35:16,360 --> 00:35:19,800
but it's an important party.
We can't miss it.


626
00:35:19,800 --> 00:35:23,280
I can't do nothing right now.
I've got no facilities.


627
00:35:23,280 --> 00:35:27,120
The ticket office is shut and I have
no computer in my arms to do it.


628
00:35:27,120 --> 00:35:29,960
I can't give you nothing, yeah?
Give me one minute, mate.


629
00:35:29,960 --> 00:35:32,160
Please be patient. Yeah,
but, I'm trying to get through.


630
00:35:32,160 --> 00:35:35,160
One time, one thing, mate, yeah?
Fuck me. Wait to the side


631
00:35:35,160 --> 00:35:36,760
then I can help you out, yeah?


632
00:35:36,760 --> 00:35:40,960
Where are you going to? Loughton,
so can I get through? OK, please.


633
00:35:43,760 --> 00:35:46,640
Don't swear. You're swearing.


634
00:35:46,640 --> 00:35:51,800
Yeah, I'm telling you to wait.
Fucking prick.


635
00:35:51,800 --> 00:35:55,160
They want to get to where they're
going and if something's in the way


636
00:35:55,160 --> 00:35:57,080
they don't respond well to it,


637
00:35:57,080 --> 00:36:00,840
and especially if it's us having a
break down, then we're just useless,


638
00:36:00,840 --> 00:36:04,280
the worst people in the world ever
and everything is our fault.


639
00:36:07,640 --> 00:36:10,240
Finally, trains start moving again.


640
00:36:10,240 --> 00:36:12,760
The track failure
has only lasted 20 minutes,


641
00:36:12,760 --> 00:36:15,640
but thousands of passengers
have been affected.


642
00:36:15,640 --> 00:36:17,880
Many have been stuck in tunnels


643
00:36:17,880 --> 00:36:21,080
and will now miss their mainline
rail connections home.


644
00:36:22,880 --> 00:36:25,640
The transport system is rubbish.
Is it?


645
00:36:25,640 --> 00:36:28,240
Yes, I've just sat for ten minutes
on the train


646
00:36:28,240 --> 00:36:30,400
and missed my own mainline train.


647
00:36:30,400 --> 00:36:33,440
Thank you. I appreciate it.
Thank you.


648
00:36:36,680 --> 00:36:39,480
'People paid a lot of money
for their tickets'


649
00:36:39,480 --> 00:36:43,840
and for what they pay,
they expect an immaculate service.


650
00:36:43,840 --> 00:36:46,320
No service is immaculate.


651
00:36:46,320 --> 00:36:51,360
They feel they should get more
though. Everyone wants more, innit?


652
00:36:55,040 --> 00:36:57,560
'This station is now closed.'


653
00:36:57,560 --> 00:37:01,120
All last trains have now
departed from this station.


654
00:37:11,040 --> 00:37:14,560
It's three o'clock in the morning,
and at Neasden depot,


655
00:37:14,560 --> 00:37:19,560
cleaners and mechanics are preparing
the fleet for another day's service.


656
00:37:19,560 --> 00:37:21,960
All the guys in depots
and maintenance and that,


657
00:37:21,960 --> 00:37:23,760
it's the unseen heroes for me.


658
00:37:23,760 --> 00:37:27,240
It's the middle of the night
and they're doing their job


659
00:37:27,240 --> 00:37:29,440
and a lot of people don't see that


660
00:37:29,440 --> 00:37:34,240
and don't understand what goes on
when trains aren't running.


661
00:37:34,240 --> 00:37:37,600
As well as the regular
maintenance work,


662
00:37:37,600 --> 00:37:43,400
once a week, Doug Jays' team has a
special delivery to take charge of.


663
00:37:47,080 --> 00:37:50,520
That's good, Tony.
He's going at a nice pace.


664
00:37:55,080 --> 00:37:58,880
The new train from Derby
is being delivered to the depot.


665
00:37:58,880 --> 00:38:00,600
That's good.


666
00:38:00,600 --> 00:38:04,200
Pushed all the way
by a diesel locomotive.


667
00:38:04,200 --> 00:38:07,320
The circuitous journey
has taken over 16 hours.


668
00:38:07,320 --> 00:38:11,520
That's all right.
Yeah, that's OK.


669
00:38:23,120 --> 00:38:24,680
OK, take it away, please.


670
00:38:26,040 --> 00:38:28,160
Another one in.


671
00:38:28,160 --> 00:38:31,360
170 to go.


672
00:38:31,360 --> 00:38:35,920
I'll do my walk round now
and make sure everything's OK.


673
00:38:35,920 --> 00:38:38,520
Do you receive? Over.


674
00:38:38,520 --> 00:38:41,600
Doug is responsible
for checking that the new train


675
00:38:41,600 --> 00:38:43,320
is in complete working order.


676
00:38:43,320 --> 00:38:46,760
'Due to an incident,
arrangements are being made


677
00:38:46,760 --> 00:38:50,080
'to transfer passengers from
this train to the next station.


678
00:38:50,080 --> 00:38:51,640
'Please remain where you are


679
00:38:51,640 --> 00:38:54,880
'and await instructions
from a member of staff.'


680
00:38:54,880 --> 00:38:58,680
If you hear that, they will take
you off the train on to the track.


681
00:38:58,680 --> 00:39:02,360
Or if you're on a platform,
get you off on to the platform.


682
00:39:06,360 --> 00:39:09,480
'This train and station
are now being evacuated.


683
00:39:09,480 --> 00:39:12,800
'Please leave the train
and exit the station.


684
00:39:12,800 --> 00:39:15,400
'Follow any instructions
given by staff.'


685
00:39:17,520 --> 00:39:21,880
Only one feature from the old model
remains completely unchanged.


686
00:39:21,880 --> 00:39:23,480
Yeah, hi.


687
00:39:23,480 --> 00:39:25,560
WHISTLE BLOWS


688
00:39:25,560 --> 00:39:29,000
We have a standard whistle
across the underground.


689
00:39:29,000 --> 00:39:32,440
It's been with us
for as long as I can remember.


690
00:39:32,440 --> 00:39:36,400
It's a brass moulding, just like an
old fashioned whistle, really.


691
00:39:36,400 --> 00:39:40,040
You could probably use steam through
it. We just put air through it.


692
00:39:40,040 --> 00:39:41,920
WHISTLE BLOWS


693
00:39:41,920 --> 00:39:45,600
'Testing, one, two,
three, four, five.'


694
00:39:45,600 --> 00:39:47,080
In just a few days time,


695
00:39:47,080 --> 00:39:50,520
this train will begin its life
of service on the Metropolitan line.


696
00:39:50,520 --> 00:39:55,600
I'm losing you, Steve. 'Two, three,
four, five.' That's it. Keep going.


697
00:39:55,600 --> 00:39:58,880
'This is planned to be with us
for 40 years.'


698
00:39:58,880 --> 00:40:02,680
It's got a life coming to it,
but hopefully it will withstand it.


699
00:40:02,680 --> 00:40:04,440
We'll carry millions.


700
00:40:04,440 --> 00:40:06,560
People being sick, people being ill,


701
00:40:06,560 --> 00:40:09,080
people having parties on it
at Christmas.


702
00:40:09,080 --> 00:40:12,000
But it will certainly be running
long, long after most of us


703
00:40:12,000 --> 00:40:15,320
have retired and made old bones.


704
00:40:15,320 --> 00:40:18,840
For every new train that comes
into the depot, one of the old stock


705
00:40:18,840 --> 00:40:22,600
is taken out of service
and sent away to be scrapped.


706
00:40:52,160 --> 00:40:54,040
I just wonder if you can help me.


707
00:40:54,040 --> 00:40:57,040
I believe I may have left
a novel on the train this morning.


708
00:40:57,040 --> 00:41:00,880
I just wonder if you can check if
it's been handed in this morning.


709
00:41:00,880 --> 00:41:04,240
Right, I'll see. What was the novel
called? The Associate.


710
00:41:04,240 --> 00:41:05,800
John Grisham novel.


711
00:41:05,800 --> 00:41:08,320
Every day on the underground,


712
00:41:08,320 --> 00:41:12,120
over 1,000 people accidentally
leave something behind.


713
00:41:22,240 --> 00:41:24,760
All the lost items come here


714
00:41:24,760 --> 00:41:28,320
to a basement underneath the lost
property office at Baker Street.


715
00:41:30,160 --> 00:41:33,200
It's different every day.
You just don't know what's coming.


716
00:41:33,200 --> 00:41:35,640
That's a rucksack, obviously.


717
00:41:35,640 --> 00:41:39,440
iPhone is quite common now cos
everyone's got one.


718
00:41:39,440 --> 00:41:42,480
iPads. You wouldn't believe
how many iPads we get.


719
00:41:42,480 --> 00:41:46,640
iPad 2 come out, I think it got
released on a Thursday or something,


720
00:41:46,640 --> 00:41:48,560
whatever day it got released.


721
00:41:48,560 --> 00:41:51,880
By the next Monday,
we had two of them.


722
00:41:51,880 --> 00:41:54,520
Handbags is a nightmare.


723
00:41:54,520 --> 00:41:56,960
That's the worst. It's crazy.


724
00:41:56,960 --> 00:42:00,320
I don't want to say
anything about women, but, wow.


725
00:42:00,320 --> 00:42:03,000
Some of the things
we see in handbags.


726
00:42:03,000 --> 00:42:06,520
Knickers that have been worn.
It's just not cool.


727
00:42:06,520 --> 00:42:12,600
I found, like, a broken crack pipe,
I think, which,


728
00:42:12,600 --> 00:42:16,640
when you saw the Oyster card,
it was, like, an elderly lady.


729
00:42:16,640 --> 00:42:21,960
I don't know how that works.
People do some crazy things.


730
00:42:23,800 --> 00:42:27,400
40 full time staff
work at the lost property office,


731
00:42:27,400 --> 00:42:29,800
looking after everything
that London loses.


732
00:42:29,800 --> 00:42:33,280
Wallets and purses on this side.


733
00:42:33,280 --> 00:42:35,560
Keys.


734
00:42:35,560 --> 00:42:39,760
On this side is your ops,
your sunglasses, glasses.


735
00:42:39,760 --> 00:42:42,120
Handbags, school bags


736
00:42:42,120 --> 00:42:46,880
and small briefcases,
attache cases and that.


737
00:42:46,880 --> 00:42:49,560
Lunch boxes and make-up bags.


738
00:42:49,560 --> 00:42:52,200
Buggies, we got them
all over the place.


739
00:42:53,760 --> 00:42:56,680
Mobile phones on this side.


740
00:42:56,680 --> 00:43:00,040
That's an awful lot of mobile phones.


741
00:43:00,040 --> 00:43:05,880
We've had 10,421 mobiles since April.


742
00:43:05,880 --> 00:43:07,480
MOBILE PHONE RINGS


743
00:43:07,480 --> 00:43:10,080
Some of them are still switched on,
as you can hear!


744
00:43:10,080 --> 00:43:13,320
Sometimes in a morning and there's
alarms going off everywhere.


745
00:43:13,320 --> 00:43:14,880
It scares you.


746
00:43:14,880 --> 00:43:16,280
At any one time,


747
00:43:16,280 --> 00:43:20,960
the basement at Baker Street holds
200,000 items of lost property.


748
00:43:28,520 --> 00:43:30,120
This is something that come in.


749
00:43:30,120 --> 00:43:34,240
We nearly sent this to charity,
which would have been funny.


750
00:43:34,240 --> 00:43:36,360
Samurai swords.


751
00:43:36,360 --> 00:43:40,480
Any embarrassing objects? We had
a couple. They'd been on holiday.


752
00:43:40,480 --> 00:43:45,160
Opened the suitcase up and
everything imaginable was in there.


753
00:43:45,160 --> 00:43:49,920
Big ones, small ones, fat ones,
thin ones. Gimp masks, the lot!


754
00:43:49,920 --> 00:43:52,040
Did they come back and claim it?


755
00:43:52,040 --> 00:43:55,560
Yeah, I think the guy
sent his missus in for it,


756
00:43:55,560 --> 00:44:00,080
cos there's no way I would have come
in for it without wearing a mask.


757
00:44:00,080 --> 00:44:03,640
Upstairs, it's the job
of the front-of-house staff


758
00:44:03,640 --> 00:44:07,000
to deal with the bereft customers.


759
00:44:07,000 --> 00:44:09,360
I lost something on Sunday night.


760
00:44:09,360 --> 00:44:12,000
All the things is some document.


761
00:44:12,000 --> 00:44:15,360
Like in a folder?
In a folder and in Chinese.


762
00:44:15,360 --> 00:44:19,360
Oh, so the documents in this
folder are in Chinese? Yes, right.


763
00:44:19,360 --> 00:44:22,440
I'm inquiring whether something
of mine has been found.


764
00:44:22,440 --> 00:44:27,360
A computer carrier case like this.
But there wasn't one in it.


765
00:44:27,360 --> 00:44:30,080
I lost my wallet
about a month ago now.


766
00:44:30,080 --> 00:44:34,080
I had very shallow pockets that day
and it just plum fell out.


767
00:44:34,080 --> 00:44:35,800
Mr Speed?


768
00:44:35,800 --> 00:44:37,240
And every day,


769
00:44:37,240 --> 00:44:41,160
over 300 people are reunited
with their precious belongings.


770
00:44:41,160 --> 00:44:45,360
Ah, there it is. Memory stick.
That was the important thing.


771
00:44:45,360 --> 00:44:48,640
It's just my bag.
It had my glasses in it.


772
00:44:48,640 --> 00:44:51,760
A bit of a struggle navigating
London cos I don't know the area,


773
00:44:51,760 --> 00:44:54,520
so trying to see signs on the tube
and in the street,


774
00:44:54,520 --> 00:44:56,960
it's not been the easiest for me.


775
00:44:59,160 --> 00:45:01,480
It's like seeing everything in HD.


776
00:45:02,720 --> 00:45:04,440
What's in the bag?


777
00:45:04,440 --> 00:45:07,680
Radio-controlled cars
and a radio-controlled transmitter.


778
00:45:07,680 --> 00:45:09,560
These are the cars.


779
00:45:09,560 --> 00:45:12,720
There's like £400 here, so...


780
00:45:12,720 --> 00:45:14,600
It was a huge loss.


781
00:45:14,600 --> 00:45:19,680
My iPod, and I love my iPod.


782
00:45:19,680 --> 00:45:23,160
I was getting off a train
at Green Park to change


783
00:45:23,160 --> 00:45:26,240
and the train lurched
and I had two bags in my hand -


784
00:45:26,240 --> 00:45:29,800
one had the iPod and my French
book in there, to do my lessons,


785
00:45:29,800 --> 00:45:33,040
and the other had my other thing,
and when I got off, I realised


786
00:45:33,040 --> 00:45:37,400
that with the lurching of the train,
I had dropped the one bag.


787
00:45:37,400 --> 00:45:40,200
And the doors had just shut. Oh, no!


788
00:45:40,200 --> 00:45:43,440
So I knew immediately, you see.
I couldn't get back on.


789
00:45:43,440 --> 00:45:46,640
Here's your bag. You check it.
Yeah, thank you.


790
00:45:46,640 --> 00:45:49,520
I told you it wouldn't be.
Somebody stole the iPod.


791
00:45:49,520 --> 00:45:51,520
Well, they would, wouldn't they?


792
00:45:51,520 --> 00:45:52,760
I've got the book.


793
00:45:54,640 --> 00:45:56,240
Thank you.


794
00:46:05,920 --> 00:46:08,560
At Ladbroke Grove station,


795
00:46:08,560 --> 00:46:12,080
Ben and James are investigating
another persistent fare-evader.


796
00:46:12,080 --> 00:46:15,920
Since the Underground introduced
Oyster cards


797
00:46:15,920 --> 00:46:18,880
as a new method of paying
for travel,


798
00:46:18,880 --> 00:46:21,880
customers have discovered
new ways of scamming the system.


799
00:46:25,360 --> 00:46:28,960
We've come down,
we need to have a look at some CCTV


800
00:46:28,960 --> 00:46:32,400
and try to identify someone
who's using this station.


801
00:46:32,400 --> 00:46:34,000
It's Ben's speciality.


802
00:46:35,720 --> 00:46:37,480
Why is it?


803
00:46:37,480 --> 00:46:40,480
What James means is he's not
very good with computers.


804
00:46:40,480 --> 00:46:41,880
I know how to turn it on.


805
00:46:41,880 --> 00:46:44,080
A central database records
the activity


806
00:46:44,080 --> 00:46:48,080
of all seven million Oyster cards
currently in use across the city.


807
00:46:48,080 --> 00:46:51,520
The data is carefully controlled
and only held for eight weeks.


808
00:46:51,520 --> 00:46:54,960
Suspicious patterns of use are
passed on to the revenue department.


809
00:46:54,960 --> 00:47:00,760
This is a recent report, that was
given to us yesterday, wasn't it?


810
00:47:00,760 --> 00:47:03,760
The database gives information
about where and when


811
00:47:03,760 --> 00:47:07,720
the suspect Oyster card was used,
but not who was using it.


812
00:47:07,720 --> 00:47:12,680
They need to search CCTV footage
to match the card to its user.


813
00:47:12,680 --> 00:47:14,920
On 5th August,


814
00:47:14,920 --> 00:47:20,160
the person we're looking for
came in at Ladbroke Grove at 16:28.


815
00:47:20,160 --> 00:47:24,760
So now what we'll do is we'll look
at 5th August for that specific gate,


816
00:47:24,760 --> 00:47:27,880
gate number 41 and 42,
at Ladbroke Grove,


817
00:47:27,880 --> 00:47:30,680
and see if we can identify
the person who's doing it.


818
00:47:30,680 --> 00:47:34,200
No idea what they look like?
Absolutely none. Could be a male,


819
00:47:34,200 --> 00:47:38,240
could be female. Sorry, James.
Just got it. OK.


820
00:47:38,240 --> 00:47:40,920
Who are we looking at?
The guy in blue? Yeah,


821
00:47:40,920 --> 00:47:43,400
the guy in a blue T-shirt,
big headphones on.


822
00:47:43,400 --> 00:47:46,520
He's touching in on the entry gate
with an Oyster card.


823
00:47:46,520 --> 00:47:48,320
He goes in through that gate.


824
00:47:48,320 --> 00:47:50,800
Watch the paddles on the way out.
He's turning,


825
00:47:50,800 --> 00:47:53,840
and he's reaching towards
the way-out Oyster card reader.


826
00:47:53,840 --> 00:47:56,520
He touches on there
and this gate is seen to open,


827
00:47:56,520 --> 00:48:00,080
so he's touched in and then
touched out, and now he turns


828
00:48:00,080 --> 00:48:03,200
away from the gate and comes up
the stairs towards the platform.


829
00:48:03,200 --> 00:48:08,040
By touching the entry and then
the exit reader at the same station,


830
00:48:08,040 --> 00:48:10,960
the customer fools the Oyster system
into not charging him


831
00:48:10,960 --> 00:48:12,960
the full amount for his journey.


832
00:48:14,360 --> 00:48:17,600
So he should be walking up
the stairs towards this camera.


833
00:48:17,600 --> 00:48:20,880
Let's hope so. Here he comes.


834
00:48:20,880 --> 00:48:23,200
He's smiling. Busted.


835
00:48:23,200 --> 00:48:26,000
Do you think they know
that you can see them?


836
00:48:26,000 --> 00:48:27,040
No.


837
00:48:28,040 --> 00:48:32,120
No. Most people are not aware that
all their movements


838
00:48:32,120 --> 00:48:35,960
with Oyster are recorded and kept.


839
00:48:35,960 --> 00:48:39,440
Now they have a face
and a regular pattern of travel,


840
00:48:39,440 --> 00:48:41,840
Ben and James will return
to Ladbroke Grove


841
00:48:41,840 --> 00:48:44,120
to try and find the customer.


842
00:48:44,120 --> 00:48:46,240
If we come down
to try and intercept him,


843
00:48:46,240 --> 00:48:48,880
I bet he's wearing
the same big red headphones.


844
00:48:48,880 --> 00:48:51,720
If you listen to music on the train,
you'll do that...


845
00:48:51,720 --> 00:48:54,400
..all the time. Yeah, as a habit.


846
00:48:58,280 --> 00:49:01,000
On the Metropolitan Line,


847
00:49:01,000 --> 00:49:04,680
the new train from Derby
is almost ready for service.


848
00:49:04,680 --> 00:49:08,000
It's being given a final test run.


849
00:49:08,000 --> 00:49:11,000
For the train operators
who work on this line,


850
00:49:11,000 --> 00:49:14,640
new trains mean
learning to drive all over again.


851
00:49:14,640 --> 00:49:17,400
I say it's like a new mobile phone,
you know?


852
00:49:17,400 --> 00:49:22,280
Once you get used to it,
they're very easy. I find them great.


853
00:49:22,280 --> 00:49:26,000
Joe Breslin is one of
a team of instructors


854
00:49:26,000 --> 00:49:29,480
coaching all 303
Metropolitan drivers


855
00:49:29,480 --> 00:49:32,680
on how to handle
these state-of-the-art machines.


856
00:49:32,680 --> 00:49:35,520
All right, then. Just take your time.


857
00:49:35,520 --> 00:49:37,840
VOICE OVER RADIO - INDISTINCT


858
00:49:37,840 --> 00:49:40,200
VOICE OVER RADIO: '...west-bound
at this time.


859
00:49:40,200 --> 00:49:45,240
'A slight delay while we divert
a defective train
into Margate Bay Road...'


860
00:49:45,240 --> 00:49:51,040
Some gentlemen retired early because
they were too scared of this train.


861
00:49:51,040 --> 00:49:53,760
They decided it was their time to go.


862
00:49:53,760 --> 00:49:57,240
Some of our drivers have been on
the line for 40-odd years, you know?


863
00:49:57,240 --> 00:50:00,800
And having to go back to school
and learn all over again.


864
00:50:00,800 --> 00:50:04,920
They decided not to.
They cashed in their chips and left.


865
00:50:04,920 --> 00:50:06,480
TRAIN TOOTS


866
00:50:06,480 --> 00:50:10,400
Unlike the old models,
just one control runs these trains,


867
00:50:10,400 --> 00:50:13,560
setting the speed
and activating the brakes.


868
00:50:13,560 --> 00:50:16,680
Known as the dead man's handle,
the driver must keep hold of it


869
00:50:16,680 --> 00:50:20,080
at all times, or the train
will automatically stop.


870
00:50:20,080 --> 00:50:22,560
OK, you're stopping...


871
00:50:22,560 --> 00:50:25,400
The new trains are also
two metres longer


872
00:50:25,400 --> 00:50:28,400
and lining them up on the platforms
isn't easy.


873
00:50:28,400 --> 00:50:32,760
Spot-on, you're in.
These trains are much more advanced.


874
00:50:32,760 --> 00:50:35,920
They'll help you along. If you've
got a problem it'll tell you.


875
00:50:35,920 --> 00:50:39,400
Technology wise,
it's light years ahead.


876
00:50:39,400 --> 00:50:42,040
The old train is like a dragon.


877
00:50:42,040 --> 00:50:45,640
You can hear it breathe and sigh
and make noises and bang around.


878
00:50:45,640 --> 00:50:49,720
This one seems to...just be quiet.


879
00:50:50,760 --> 00:50:53,560
This is nice.
It's the way of the future, man.


880
00:50:53,560 --> 00:50:56,000
At £8 million a train,


881
00:50:56,000 --> 00:51:00,560
the new fleet is costing
London Underground £1.5 billion.


882
00:51:01,760 --> 00:51:03,280
Quite expensive.


883
00:51:03,280 --> 00:51:07,560
If you look at the Underground
itself, it's 100 years old plus.


884
00:51:07,560 --> 00:51:09,920
It has to continuously...


885
00:51:09,920 --> 00:51:13,640
You have to decide what you want.
Either you want to run a...


886
00:51:13,640 --> 00:51:18,200
a railway or not. Passenger numbers
are increasing every year. Yep.


887
00:51:18,200 --> 00:51:19,800
The Olympics coming up.


888
00:51:19,800 --> 00:51:22,120
I think we carry something like 20...


889
00:51:22,120 --> 00:51:25,440
Is it 24 million customers a week?


890
00:51:25,440 --> 00:51:30,680
Let's just say, "Let's not spend any
more money," and the whole thing
will just fall apart.


891
00:51:41,200 --> 00:51:43,840
In their office
next to Baker Street station,


892
00:51:43,840 --> 00:51:47,920
Ben and James are on the trail
of the man with the red headphones.


893
00:51:47,920 --> 00:51:50,440
How long is it going
to take him to go from Homerton


894
00:51:50,440 --> 00:51:56,600
to Highbury and Islington
and from there to King's Cross? It
should take about 20 to 25 minutes.


895
00:51:56,600 --> 00:51:59,360
Right, he's going to have to be
somewhere along the line


896
00:51:59,360 --> 00:52:01,360
or at Ladbroke Grove. Yep.


897
00:52:01,360 --> 00:52:04,000
We're just sort of debating
our best tactics


898
00:52:04,000 --> 00:52:06,680
for catching up with
the user of this Oyster card.


899
00:52:06,680 --> 00:52:09,840
It's been fairly consistent
for the last three weeks


900
00:52:09,840 --> 00:52:13,760
that they've made the journey
starting in the Homerton,
Hackney area


901
00:52:13,760 --> 00:52:19,040
at around about 7:15 to 7:40,
and exiting Ladbroke Grove


902
00:52:19,040 --> 00:52:22,280
any time before just before 8:00
till about 8:30.


903
00:52:25,400 --> 00:52:28,560
Ben is monitoring the Oyster system.


904
00:52:28,560 --> 00:52:31,160
When the customer begins his journey
at Homerton,


905
00:52:31,160 --> 00:52:34,240
they'll head to Ladbroke Grove,
hoping to intercept him.


906
00:52:34,240 --> 00:52:36,880
OK in Homerton, 7:40.


907
00:52:36,880 --> 00:52:40,400
So we need to get moving.


908
00:52:40,400 --> 00:52:43,680
We actually can't show you the way
that we normally get down there.


909
00:52:43,680 --> 00:52:45,400
We have these, like, poles.


910
00:52:45,400 --> 00:52:49,120
RESEARCHER LAUGHS
But...


911
00:52:51,600 --> 00:52:54,640
I'm just getting on the train now.
I'm on my way there.


912
00:52:54,640 --> 00:52:56,680
I'll be there in about ten minutes,


913
00:52:56,680 --> 00:52:58,920
but we know the individual
we're looking for


914
00:52:58,920 --> 00:53:00,560
is definitely on his way there.


915
00:53:01,800 --> 00:53:03,960
Three units down there already.


916
00:53:05,200 --> 00:53:07,960
The customer's destination
is only ten minutes away,


917
00:53:07,960 --> 00:53:12,560
allowing Ben and James to get
into position before he arrives.


918
00:53:14,760 --> 00:53:18,920
You're wearing
the same outfits again. Yeah.


919
00:53:18,920 --> 00:53:22,280
He's a higher rank. He has three
stripes. He's a sergeant.


920
00:53:22,280 --> 00:53:23,960
I'm only a corporal.


921
00:53:28,160 --> 00:53:30,200
OK. Just have a look at the loading.


922
00:53:30,200 --> 00:53:34,360
Let's have a little look. I'll just
wait along here, Ben. Yeah, yeah.


923
00:53:34,360 --> 00:53:37,800
Spotting their man at the station
is going to be a long shot.


924
00:53:37,800 --> 00:53:42,800
Although they're certain that his
card has touched into the system,
there's no guarantee


925
00:53:42,800 --> 00:53:47,360
he'll come to his usual station or
that they'll see him in the crowds.


926
00:53:47,360 --> 00:53:51,360
Want to check them all?
Yeah, they're all all right.


927
00:53:51,360 --> 00:53:55,120
In the images we've got of him,
he's wearing big red headphones.


928
00:54:01,600 --> 00:54:06,280
If it's too busy, Ben, anyone who
looks similar, we'll do a stop on.


929
00:54:06,280 --> 00:54:08,040
All right?


930
00:54:10,880 --> 00:54:14,120
Hello, sir. Ticket inspector
for London Underground.


931
00:54:14,120 --> 00:54:17,960
Could I just check your Oyster card,
please? Thanks, mate.


932
00:54:17,960 --> 00:54:20,880
OK. Yeah, can you just
take your Oyster card out?


933
00:54:20,880 --> 00:54:24,520
I just want to check it's the Oyster
card that I want to find.


934
00:54:26,800 --> 00:54:29,880
Watch it - you're going to drop
money. Yeah, it is this one. OK.


935
00:54:29,880 --> 00:54:33,840
Where have you travelled from
this morning? Homerton. OK.


936
00:54:33,840 --> 00:54:36,960
Have you got any other tickets
that you're using today? No. OK.


937
00:54:36,960 --> 00:54:39,240
I need to get your name and address.
Why's that?


938
00:54:39,240 --> 00:54:43,000
Because I'm investigating suspected
offences using this Oyster card.


939
00:54:43,000 --> 00:54:45,440
I gave my Oyster card to my friend
to use as well.


940
00:54:45,440 --> 00:54:48,480
You shouldn't be doing that.
If I'm not going on the train


941
00:54:48,480 --> 00:54:51,280
and he wants to use it...
No. It's not transferable.


942
00:54:51,280 --> 00:54:54,360
I think you know this Oyster card
hasn't been used correctly


943
00:54:54,360 --> 00:54:57,760
and that's why you're trying to say
someone else has been using it.


944
00:54:57,760 --> 00:55:00,560
OK. Is that right? That's not right.
OK.


945
00:55:00,560 --> 00:55:02,880
Shall we move back
from the platform edge?


946
00:55:02,880 --> 00:55:06,080
At the moment he's saying he lost
the card and someone else had it


947
00:55:06,080 --> 00:55:09,880
but he won't tell Ben who it was but
the CCTV and everything else that


948
00:55:09,880 --> 00:55:13,640
we've got proves totally different
to that, so we'll see how we go.


949
00:55:13,640 --> 00:55:16,160
What you normally do
is you touch in at Homerton,


950
00:55:16,160 --> 00:55:19,240
then you immediately
touch out at Homerton,


951
00:55:19,240 --> 00:55:21,000
and then you get on the train


952
00:55:21,000 --> 00:55:23,960
and then the next time you touch
out is here at Ladbroke Grove.


953
00:55:23,960 --> 00:55:26,920
You remember doing that?
So, is that a bad thing, then?


954
00:55:26,920 --> 00:55:29,000
Sorry? Is that a bad thing? Yes.


955
00:55:29,000 --> 00:55:31,920
Basically, there's no reason
for doing what you're doing


956
00:55:31,920 --> 00:55:35,160
unless you know it saves you money
by avoiding paying for Zone One.


957
00:55:35,160 --> 00:55:40,240
There's no explanation for doing
that. I've answered your question
the best as I can.


958
00:55:40,240 --> 00:55:43,600
I've been naive. I was silly.
Check my record. I'm a clean boy.


959
00:55:43,600 --> 00:55:46,080
I've been to university.
I've done all of that.


960
00:55:46,080 --> 00:55:48,640
POLICEMAN SPEAKS - INDISTINCT


961
00:55:48,640 --> 00:55:51,680
You've got at least a £10 note
in your wallet. I saw that.


962
00:55:51,680 --> 00:55:53,880
The customer eventually
gives his details


963
00:55:53,880 --> 00:55:58,120
and is later prosecuted in court
and fined £110 plus costs.


964
00:55:58,120 --> 00:56:01,080
I have more sympathy with people
that really can't afford it


965
00:56:01,080 --> 00:56:03,160
and are just doing it
because they...


966
00:56:03,160 --> 00:56:07,320
They're honest with you and
they say, "I just can't afford it.
It's too expensive."


967
00:56:07,320 --> 00:56:12,960
Compared to someone who you deal
with and you know pretty well that
they can afford it, but they just...


968
00:56:12,960 --> 00:56:15,720
Personal greed -
they want to save money.


969
00:56:31,200 --> 00:56:34,360
It looks good. "Love hurts more
than hate."


970
00:56:34,360 --> 00:56:38,520
It is a lot of love. It's Friday,
the weekend. People might feel happy.


971
00:56:41,280 --> 00:56:43,160
Hello?


972
00:56:43,160 --> 00:56:46,280
Hi. I'm from St Pancras... Yes?


973
00:56:46,280 --> 00:56:49,200
I paid £3.70.


974
00:56:49,200 --> 00:56:51,040
Right. The fares did go up.


975
00:56:51,040 --> 00:56:54,880
Since I've been working here
they've been gone up every year


976
00:56:54,880 --> 00:56:57,360
but people still pay it.


977
00:56:57,360 --> 00:57:02,600
They have to get around
London somehow. The quickest route
is the Underground.


978
00:57:10,600 --> 00:57:15,000
The new trains, they're fantastic.
They're bigger, they're spacious,
they're well lit.


979
00:57:15,000 --> 00:57:19,440
It's better than before, definitely.
It's the best. The best, definitely.


980
00:57:19,440 --> 00:57:22,120
I think it's cleaner.


981
00:57:22,120 --> 00:57:24,360
It's smarter.


982
00:57:24,360 --> 00:57:25,760
But it wobbles a bit.


983
00:57:28,200 --> 00:57:29,720
Yeah, they do look different.


984
00:57:29,720 --> 00:57:33,120
They look streamlined
and they look acceptable.


985
00:57:33,120 --> 00:57:35,280
A train is a train.


986
00:57:35,280 --> 00:57:39,400
Once you've seen one train,
you've seen them all, basically!


987
00:57:41,520 --> 00:57:43,440
Good morning, revenue control.


988
00:57:43,440 --> 00:57:46,680
Tickets and passes, please.
Thank you very much.


989
00:57:46,680 --> 00:57:51,680
If you don't touch in, or touch out,
it is a penalty today, of £25.


990
00:57:51,680 --> 00:57:54,880
They get caught in the end.
They all get caught in the end.


991
00:57:54,880 --> 00:57:58,440
And we tend to think, "Oh,
horrible place, horrible people."


992
00:57:58,440 --> 00:58:00,680
But it isn't!


993
00:58:00,680 --> 00:58:03,880
I think the majority of Londoners
are nice people,


994
00:58:03,880 --> 00:58:05,400
they're honest people.


995
00:58:05,400 --> 00:58:08,480
This is definitely the best city
in the world.


996
00:58:30,000 --> 00:58:33,040
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