1 00:00:02,920 --> 00:00:04,760 Good morning! It's me again. 2 00:00:06,080 --> 00:00:09,840 Below London's streets exists another world. 3 00:00:09,840 --> 00:00:11,920 The madness is my swimming pool. 4 00:00:11,920 --> 00:00:14,480 I'm at home in that kind of water - what can I say? 5 00:00:15,680 --> 00:00:21,720 Every day, 20,000 workers struggle to keep four million people on the move. 6 00:00:21,720 --> 00:00:24,680 What? There's a customer asleep on the platform? 7 00:00:24,680 --> 00:00:26,000 Yeah, get him on a train. 8 00:00:26,000 --> 00:00:29,760 It's not easy, when the Tube is undergoing the biggest upgrade in its history. 9 00:00:31,640 --> 00:00:34,280 You've got five minutes. I want this site cleared. 10 00:00:34,280 --> 00:00:39,120 Now, cameras will reveal an underground world we've never fully seen before. 11 00:00:39,120 --> 00:00:42,680 10,421 mobiles since April. 12 00:00:42,680 --> 00:00:47,680 Listen to what I'm saying. "Pay as you go," yeah? You just went! 13 00:00:47,680 --> 00:00:51,880 This guy's running up the stairs. You need to stop him. 14 00:00:53,480 --> 00:00:54,640 HORN BLARES 15 00:00:54,640 --> 00:00:58,880 We're just the underground part of the city. London comes down here every single day. 16 00:00:58,880 --> 00:01:01,000 It IS part of their world. 17 00:01:01,000 --> 00:01:02,800 It is part of everyone's world. 18 00:01:02,800 --> 00:01:05,000 I love you. 19 00:01:11,720 --> 00:01:15,320 'A very pleasant good morning to you, ladies and gents.' 20 00:01:15,320 --> 00:01:19,560 Welcome to Victoria Station. You have a very lovely and a prosperous day today. 21 00:01:19,560 --> 00:01:22,360 Hope everything goes your way, according to plan. 22 00:01:22,360 --> 00:01:24,200 Don't let no-one cramp your style. 23 00:01:24,200 --> 00:01:28,760 Please move right down all cars, using all the space you can find. 24 00:01:28,760 --> 00:01:31,800 Driver, do your thing. Have a good day yourself. 25 00:01:33,800 --> 00:01:37,840 I like to see people looking happy. You know what I mean? Things are not so easy now. 26 00:01:37,840 --> 00:01:42,600 Without these nice people coming through here, there'd be no us. 27 00:01:42,600 --> 00:01:47,280 Hey, my brother. Yeah, man. How you doing? Have a good day. Respect, man. 28 00:01:47,280 --> 00:01:49,680 Have a nice day. Oh, you're welcome, love. 29 00:01:49,680 --> 00:01:53,200 Take it easy, my brother. Have a nice day. You're welcome. 30 00:01:54,960 --> 00:01:58,320 You know, for such a small station, the amount of people we get in, 31 00:01:58,320 --> 00:02:01,360 and the way we do it... We keep the system rolling. 32 00:02:04,040 --> 00:02:07,200 But sadly, the system doesn't always roll that well. 33 00:02:07,200 --> 00:02:13,120 'This is Victoria. Use all available doors to board this train and move right down inside of the cars.' 34 00:02:13,120 --> 00:02:15,480 No. I won't play sardines. 35 00:02:15,480 --> 00:02:17,240 Too many smelly armpits. 36 00:02:18,280 --> 00:02:22,800 More people want to use the Underground than it can carry. 37 00:02:22,800 --> 00:02:27,120 I do quite like my personal space. There's not a lot of personal space on the Tube. 38 00:02:29,000 --> 00:02:32,080 Take your time, guys, going through. It's quite busy. 39 00:02:32,080 --> 00:02:35,880 Yeah, take your time going through, guys. 40 00:02:35,880 --> 00:02:39,240 It's always busy here. Even after the peak, there's loads of people. 41 00:02:39,240 --> 00:02:42,480 It's mostly people that work in London - like, office folk. 42 00:02:42,480 --> 00:02:45,560 At other stations, after about 9.30 it dies down, 43 00:02:45,560 --> 00:02:48,320 but it's very touristy here. You get loads of tourists. 44 00:02:48,320 --> 00:02:52,680 Step back a little bit for me. Step back a tiny bit, and try it again. There you go, my dear. 45 00:02:54,120 --> 00:02:56,040 Sometimes it's quite hard to manage. 46 00:02:56,040 --> 00:02:57,680 We've had a lot of fights here, 47 00:02:57,680 --> 00:03:00,840 where someone's pushed in in front of someone else. 48 00:03:00,840 --> 00:03:02,000 Step back for me. 49 00:03:02,000 --> 00:03:03,440 'I call it Wacky Races.' 50 00:03:03,440 --> 00:03:07,600 Everyone feels their position on the platform is more important than someone else's. 51 00:03:07,600 --> 00:03:09,840 Take your time. The train comes every minute. 52 00:03:09,840 --> 00:03:13,560 If you don't get on the first, you'll get on the next. It's not a problem. 53 00:03:19,200 --> 00:03:23,280 In the last ten years, the number of passengers has gone up by a third. 54 00:03:23,280 --> 00:03:27,480 Once again, ladies and gentlemen, when exiting the Victoria line platform area, 55 00:03:27,480 --> 00:03:29,680 please use both sides of the up escalator. 56 00:03:29,680 --> 00:03:32,600 Please walk up on the left and stand on the right. 57 00:03:32,600 --> 00:03:35,640 And at Victoria Station, it's turning into a major problem. 58 00:03:40,720 --> 00:03:44,400 This is the busiest station and it is probably the most stressful. 59 00:03:44,400 --> 00:03:45,800 It's just the way it is. 60 00:03:45,800 --> 00:03:49,040 The station was built, I think, 40-odd years ago. 61 00:03:49,040 --> 00:03:53,440 It wasn't designed for what comes through - tens of thousands. 62 00:04:02,920 --> 00:04:05,480 Let too many people down to the platforms 63 00:04:05,480 --> 00:04:08,000 and someone could end up on the tracks. 64 00:04:08,000 --> 00:04:10,040 Running the control room, 65 00:04:10,040 --> 00:04:13,000 Lee is having to make instant crowd-control decisions. 66 00:04:13,000 --> 00:04:15,440 We are getting busy at the bottom of the escalator, 67 00:04:15,440 --> 00:04:17,960 so I might have to ask you to hold the next one. 68 00:04:17,960 --> 00:04:22,320 Every few minutes, he has to decide the tipping point when the barriers have to be closed, 69 00:04:22,320 --> 00:04:25,440 so no more people can get down to the platforms. 70 00:04:25,440 --> 00:04:27,000 Oh, here we go. OK. 71 00:04:27,000 --> 00:04:31,200 Base to Vic barrier. Vic barrier, can you hold them again? 72 00:04:31,200 --> 00:04:34,920 If you can wait behind the gates for me, please. Wait there for me, please. 73 00:04:34,920 --> 00:04:36,480 Wait there for me, please. 74 00:04:36,480 --> 00:04:39,800 Yeah, just cos it's very busy downstairs. 75 00:04:39,800 --> 00:04:42,360 Wait, please. Excuse me! Wait, please. 76 00:04:42,360 --> 00:04:46,160 Next time, wait, OK? 77 00:04:46,160 --> 00:04:51,120 Good morning. Do apologise. We'll ask you, just remain behind the barrier, just for a short while. 78 00:04:51,120 --> 00:04:54,080 'Please remain behind the barrier, ladies and gentlemen.' 79 00:04:54,080 --> 00:04:57,480 Excuse me. I asked you to do something. Wait behind the gate. Oh. Yeah. 80 00:05:00,600 --> 00:05:04,360 'Ladies and gentlemen, the London Fire Brigade investigation 81 00:05:04,360 --> 00:05:07,280 'has temporarily closed Euston Underground Station.' 82 00:05:07,280 --> 00:05:11,120 You can't guarantee when you'll get somewhere because of the overcrowding. 83 00:05:11,120 --> 00:05:16,080 Even if you get to the station, you don't know you'll be allowed in. If I could walk, I definitely would. 84 00:05:16,080 --> 00:05:17,600 Oh. 85 00:05:20,720 --> 00:05:22,800 Base to one-six. Everything OK? 86 00:05:24,320 --> 00:05:27,360 If they start blocking up, keep your eye on it. 87 00:05:27,360 --> 00:05:30,640 Also keeping a watchful eye on the crowds 88 00:05:30,640 --> 00:05:32,960 is the Tube's Network Operations Centre. 89 00:05:32,960 --> 00:05:35,680 The system is under a lot of pressure, 90 00:05:35,680 --> 00:05:37,960 given the amount of people we now take. 91 00:05:37,960 --> 00:05:39,600 Over the last 10 or 15 years, 92 00:05:39,600 --> 00:05:42,960 the increase in passenger traffic has been vastly disproportionate 93 00:05:42,960 --> 00:05:44,440 to the amount of new building. 94 00:05:44,440 --> 00:05:48,400 Every day, we, as a network, transport more people 95 00:05:48,400 --> 00:05:50,800 than the rest of the UK rail network put together. 96 00:05:52,600 --> 00:05:56,440 Back at Victoria, things are going from bad to worse. 97 00:05:56,440 --> 00:05:59,080 Yeah, northbound might have a slight delay shortly. 98 00:05:59,080 --> 00:06:01,840 We've got a train detraining at... Warren Street. 99 00:06:01,840 --> 00:06:06,160 ..at Warren Street at the moment, so you'll probably find the train will be held. Over. 100 00:06:06,160 --> 00:06:08,960 'They're taking a train out of service at Warren Street.' 101 00:06:08,960 --> 00:06:14,000 They try to hold the trains behind on the platform, instead of being stuck in the tunnel. 102 00:06:14,000 --> 00:06:17,200 Obviously, we don't want people being stuck in the tunnel. 103 00:06:17,200 --> 00:06:18,760 The trains aren't moving, 104 00:06:18,760 --> 00:06:22,880 the platforms are getting crowded and people are still flooding into the station. 105 00:06:24,160 --> 00:06:26,280 'Yeah, message received.' 106 00:06:26,280 --> 00:06:28,440 Lee has to take drastic action. 107 00:06:28,440 --> 00:06:29,760 RADIO BLEEPS 108 00:06:29,760 --> 00:06:31,600 Oh, come on. Yeah, all stair. 109 00:06:31,600 --> 00:06:34,560 Kent, Wilt and Sussex, can you close, please? 110 00:06:36,160 --> 00:06:38,440 In the middle of the morning rush hour, 111 00:06:38,440 --> 00:06:42,080 the gates to the Underground's busiest station have to close. 112 00:06:42,080 --> 00:06:44,720 Sorry about this, guys. We're just a bit busy. 113 00:06:44,720 --> 00:06:46,600 We've got minor delays downstairs. 114 00:06:46,600 --> 00:06:48,680 But it shouldn't be too long, hopefully. 115 00:06:48,680 --> 00:06:51,160 I know it's been bad all week. I'm very sorry. 116 00:07:01,280 --> 00:07:04,720 The Tube has been here before. 117 00:07:08,600 --> 00:07:12,000 REPORTER: Every big city has its transport problem. 118 00:07:12,000 --> 00:07:14,680 London is no exception. 119 00:07:14,680 --> 00:07:18,640 At the peak hours, overloading and congestion have grown more and more serious. 120 00:07:19,840 --> 00:07:22,840 40 years ago, they thought they had solved the problem, 121 00:07:22,840 --> 00:07:27,360 by building the brand-new Victoria line to end congestion once and for all. 122 00:07:29,080 --> 00:07:31,840 Something has been going on under London. 123 00:07:31,840 --> 00:07:35,920 With trains running automatically, with completely up-to-date rolling stock, 124 00:07:35,920 --> 00:07:40,080 the line, in March 1969, was ready for anything. 125 00:07:41,680 --> 00:07:46,760 But they were wrong. Today, London has again outgrown its Tube system. 126 00:07:50,720 --> 00:07:54,160 Hi, morning. All right, I'll see you later, yeah? Cheers. Thanks. 127 00:07:54,160 --> 00:07:57,080 One man thinks he has the answer - 128 00:07:57,080 --> 00:08:01,680 David Waboso, London Underground's Capital Programmes Director. 129 00:08:01,680 --> 00:08:06,360 He's spending £10 billion modernising stations, tracks and trains. 130 00:08:09,120 --> 00:08:14,200 It's the... What time? 9.32, did you say? 9.30 train. 9.30? 131 00:08:15,440 --> 00:08:19,800 But his solution is creating its own logistical nightmare. 132 00:08:19,800 --> 00:08:24,640 A very good analogy of this is if you're in a house and you want a huge amount of work done. 133 00:08:24,640 --> 00:08:28,760 We don't have an option of moving out - we've got to move four million people every day. 134 00:08:28,760 --> 00:08:31,760 London depends on us - we don't have that option. 135 00:08:31,760 --> 00:08:35,320 This is like doing that huge upgrade with everybody living in the house. 136 00:08:35,320 --> 00:08:38,480 It is, because what you can't do is shut it down. 137 00:08:40,240 --> 00:08:42,400 I love it. It's a privilege. 138 00:08:42,400 --> 00:08:45,560 It genuinely is a privilege 139 00:08:45,560 --> 00:08:49,760 to get to do such fantastic once-in-a-lifetime things. 140 00:08:49,760 --> 00:08:52,960 Very humbled by it. Very humbled. 141 00:08:54,480 --> 00:08:58,160 Today, David is finding out what his money is buying him, 142 00:08:58,160 --> 00:09:00,520 at a test track in Leicestershire. 143 00:09:02,200 --> 00:09:05,360 Somebody once described modern trains as "Boeings on wheels". 144 00:09:05,360 --> 00:09:06,960 Hugely complicated, 145 00:09:06,960 --> 00:09:10,000 so there's a lot of stuff on here that needs to be tested. 146 00:09:10,000 --> 00:09:14,920 This is the, er... sensitive edge on these doors. 147 00:09:14,920 --> 00:09:18,040 It's one of those things you just need to keep an eye on. 148 00:09:19,400 --> 00:09:22,560 Basically, one of the problems you have on any train is that 149 00:09:22,560 --> 00:09:24,680 it's a steel wheel on a steel rail. 150 00:09:24,680 --> 00:09:27,680 And clearly, if it's wet or you get leaves on the line, 151 00:09:27,680 --> 00:09:31,000 or ice or snow, the trains can slip. 152 00:09:31,000 --> 00:09:35,440 So, what we have are various means of managing that interface between the wheel and the rail. 153 00:09:35,440 --> 00:09:39,960 One of them is fairly basic stuff but very, very good - it works - 154 00:09:39,960 --> 00:09:41,520 which is to inject some sand 155 00:09:41,520 --> 00:09:45,240 in front of a certain number of wheels at the right time. 156 00:09:51,800 --> 00:09:55,480 But the proof is in the driving. Am I going to be able to have a go? 157 00:09:55,480 --> 00:09:59,240 If you want to. Yeah, thanks. I'd like to see if I can stop it in the right place. 158 00:10:00,760 --> 00:10:06,400 David wants to know what his new train set feels like from behind the wheel. 159 00:10:07,600 --> 00:10:10,920 Have you driven a train before? Yeah, yeah, yeah. Yeah. 160 00:10:11,920 --> 00:10:14,360 OK, David, you can increase to 100. 161 00:10:20,040 --> 00:10:21,680 WHISTLE BLOWS 162 00:10:27,600 --> 00:10:31,000 Tottenham Court Road Station in central London. 163 00:10:31,000 --> 00:10:36,160 When it opened in 1900, it carried 20,000 passengers a day. 164 00:10:36,160 --> 00:10:42,440 Today, it's 150,000. It's being rebuilt to become six times bigger. 165 00:10:42,440 --> 00:10:46,120 First, though, the Underground must do the unthinkable - 166 00:10:46,120 --> 00:10:50,800 closing off the station's connection to the Northern line for seven months. 167 00:10:52,400 --> 00:10:57,600 Victoria isn't the only busy interchange where passengers are feeling the pain of modernisation. 168 00:10:57,600 --> 00:10:59,840 Here at Tottenham Court Road, 169 00:10:59,840 --> 00:11:03,320 the Northern line platforms will close until December. 170 00:11:06,680 --> 00:11:11,080 'No Northern line interchange until the end of November.' 171 00:11:12,120 --> 00:11:17,160 Hiya. It's closed. Closed? Yeah, Northern line. Where are you going? 172 00:11:17,160 --> 00:11:20,520 Would you like some help? Where's the Northern line? 173 00:11:20,520 --> 00:11:24,520 It's not working for seven months from here, now, but where do you want to go? 174 00:11:24,520 --> 00:11:27,440 It's all right, I'll get the bus. You sure? Yeah. OK. 175 00:11:32,000 --> 00:11:34,080 Deep below the station, 176 00:11:34,080 --> 00:11:37,440 engineers are in the early stages of this ambitious project. 177 00:11:38,800 --> 00:11:41,520 They're starting with the most challenging task 178 00:11:41,520 --> 00:11:44,640 of carving out new tunnels right under the city. 179 00:11:47,600 --> 00:11:50,080 Basically, we're building passenger tunnels 180 00:11:50,080 --> 00:11:54,240 to ease the congestion on the Central line, cos the Central line 181 00:11:54,240 --> 00:11:56,840 is just about three metres past that side wall there. 182 00:11:56,840 --> 00:11:59,680 So, instead of having to go up, through the tunnel, 183 00:11:59,680 --> 00:12:02,600 through the ticket hall, you just come off the Central line, 184 00:12:02,600 --> 00:12:05,440 straight through here and down into the Northern line. 185 00:12:07,880 --> 00:12:10,960 Building a new passenger tunnel 30 metres under the ground 186 00:12:10,960 --> 00:12:14,120 in London's soft clay is not without its challenges. 187 00:12:15,920 --> 00:12:18,640 When you take out ground, 188 00:12:18,640 --> 00:12:22,920 the natural desire is for the ground to want to come down and fill the void. 189 00:12:22,920 --> 00:12:25,840 So, we dig away a little bit and then we reinforce it. 190 00:12:25,840 --> 00:12:29,400 By reinforcing it, I mean we spray the shotcrete lining, 191 00:12:29,400 --> 00:12:32,880 which is the reinforcement to hold the ground back. 192 00:12:44,960 --> 00:12:50,520 Working 30 metres down means getting equipment in, and rubble out, is a tricky operation. 193 00:12:53,200 --> 00:12:56,960 My job is banksman and slinger. Slinger - that's what I do. 194 00:12:56,960 --> 00:13:01,080 Put it this way - I'm the eye to the crane driver, because he can't see everything here. 195 00:13:01,080 --> 00:13:04,040 So, I'm to direct the crane driver, what to do, and I'm here 196 00:13:04,040 --> 00:13:08,080 to take the loads off, materials down again, to service the shaft. 197 00:13:08,080 --> 00:13:09,800 That's what that means. 198 00:13:09,800 --> 00:13:12,000 INDISTINCT 199 00:13:15,880 --> 00:13:18,840 When I grow old, one day I'll walk around the station and say, 200 00:13:18,840 --> 00:13:22,920 "I was in this shaft. I was in that shaft." You understand? 201 00:13:26,120 --> 00:13:28,680 As well as building a brand-new customer walkway, 202 00:13:28,680 --> 00:13:31,560 connecting the Central line to the Northern line, 203 00:13:31,560 --> 00:13:37,280 the engineers also have the much more difficult job of improving access to the existing platforms. 204 00:13:39,280 --> 00:13:40,600 And to do this, 205 00:13:40,600 --> 00:13:44,120 they've had to temporarily take over part of the station. 206 00:13:44,120 --> 00:13:45,240 Beep-beep. 207 00:13:46,440 --> 00:13:48,520 We're on the Northern line platform, 208 00:13:48,520 --> 00:13:52,360 so the trains are running outside this hoarding. 209 00:13:52,360 --> 00:13:55,080 So, we've closed off a section of the platform 210 00:13:55,080 --> 00:14:00,000 to do our work behind, but the trains are running in the meantime. 211 00:14:01,000 --> 00:14:04,480 The only way of creating the space necessary to construct 212 00:14:04,480 --> 00:14:09,680 better access points to the platforms is to reshape the original tunnel walls. 213 00:14:12,000 --> 00:14:16,320 We're turning, basically, the two tubes - the two circles - into C's. 214 00:14:16,320 --> 00:14:19,160 We're taking the curved section out... 215 00:14:20,960 --> 00:14:22,840 ..between the two running tunnels, 216 00:14:22,840 --> 00:14:25,520 and replacing it with straight props. 217 00:14:25,520 --> 00:14:28,080 And then there'll be stairwells in-between. 218 00:14:28,080 --> 00:14:32,200 There's a lot of hand work - hand mining, hand excavating. 219 00:14:32,200 --> 00:14:38,400 There's no real machines or anything, cos it's just all very old-fashioned, sort of traditional mining, I guess. 220 00:14:38,400 --> 00:14:43,600 And the concrete itself is 100 years old, so it's rock hard. It's... 221 00:14:43,600 --> 00:14:46,000 When the men have been jackhammering, 222 00:14:46,000 --> 00:14:48,760 the concrete is so hard that there's sparks. 223 00:14:48,760 --> 00:14:51,120 There's actually sparks flying, so... 224 00:14:52,800 --> 00:14:56,880 We've set up little mini railways, just to get the materials out, 225 00:14:56,880 --> 00:15:01,560 cos you don't have the luxuries on a big site, where you've just got a crane overhead all day. 226 00:15:08,200 --> 00:15:12,240 You've got to keep going, keep fighting. 227 00:15:12,240 --> 00:15:16,640 Keep nagging at the men, driving them on. That's the name of the game. 228 00:15:16,640 --> 00:15:18,680 That's what we get paid for. 229 00:15:18,680 --> 00:15:22,960 I've been down holes 44 years. 230 00:15:24,040 --> 00:15:27,760 I'll probably die in one, you know? 231 00:15:27,760 --> 00:15:29,960 That's the way it is. 232 00:15:29,960 --> 00:15:31,560 This is Tottenham Court Road. 233 00:15:31,560 --> 00:15:34,720 There is no Northern line service at this station. 234 00:15:34,720 --> 00:15:38,120 No Northern line interchange until the end of November. 235 00:15:38,120 --> 00:15:41,760 Elsewhere in the station, customers wanting to use the Northern line 236 00:15:41,760 --> 00:15:43,400 are having to be redirected. 237 00:15:43,400 --> 00:15:47,520 Customer service assistant Barry Griffiths has worked here for 16 years 238 00:15:47,520 --> 00:15:50,760 and this is the biggest disruption for passengers he's seen. 239 00:15:50,760 --> 00:15:54,000 So, Liverpool Street? Come over here, I'll show you. 240 00:15:54,000 --> 00:15:57,000 So, you go from us, Liverpool Street, and see the little... 241 00:15:57,000 --> 00:15:58,880 See the pink line? 242 00:15:58,880 --> 00:16:01,360 Yeah. Hammersmith & City, just change there. 243 00:16:01,360 --> 00:16:03,560 Thank you. Nice to meet you. Cheers. 244 00:16:03,560 --> 00:16:06,000 The power of the map, very important tool. 245 00:16:06,000 --> 00:16:08,040 You know, because we've got people 246 00:16:08,040 --> 00:16:11,160 from every part of the world who don't speak English. 247 00:16:11,160 --> 00:16:15,520 They always say, "Do you speak Spanish? French? Italian?" "No." 248 00:16:15,520 --> 00:16:17,520 But you bring them to the map. 249 00:16:17,520 --> 00:16:22,040 You go, "You're here." They go, "What? Que?" You go, "You're here." 250 00:16:22,040 --> 00:16:24,760 Then you ask them the direction. It's not, "Direction?" 251 00:16:24,760 --> 00:16:26,960 It's, "Direzione?" 252 00:16:26,960 --> 00:16:29,760 Never say "destination", they don't know what that means. 253 00:16:29,760 --> 00:16:33,080 Men are the same, they all want to be leaders. 254 00:16:33,080 --> 00:16:37,480 They're with their families. They never know where they're going. 255 00:16:37,480 --> 00:16:39,520 Would you like some help, sir? 256 00:16:39,520 --> 00:16:41,720 Would you like some help? 257 00:16:46,160 --> 00:16:50,560 The Tube is not just getting bigger stations to cope with demand. 258 00:16:50,560 --> 00:16:54,200 More than £2 billion is being spent on tracks and signals as well. 259 00:16:54,200 --> 00:16:58,840 As part of these works, the Victoria line has been out of action 260 00:16:58,840 --> 00:17:03,560 over a Bank Holiday weekend while a new signal was put in. 261 00:17:03,560 --> 00:17:05,960 But when the line opens the next day, 262 00:17:05,960 --> 00:17:10,200 it's clear that new equipment creates its own headaches. 263 00:17:10,200 --> 00:17:13,480 We've got a signal failure between Seven Sisters 264 00:17:13,480 --> 00:17:15,640 and Highbury & Islington. 265 00:17:15,640 --> 00:17:19,440 It's creating delays on all Victoria line services this evening. 266 00:17:20,560 --> 00:17:23,880 The new signal hasn't been fitted properly, 267 00:17:23,880 --> 00:17:28,000 and so in the heat of August, the Tube suffers what its bosses dread most. 268 00:17:28,000 --> 00:17:30,800 We have to stop everyone, otherwise it'll get congested. 269 00:17:30,800 --> 00:17:33,320 A line suspension. 270 00:17:36,040 --> 00:17:38,880 At the Network Operations Centre, 271 00:17:38,880 --> 00:17:41,480 the Tube's controllers are racing against the clock. 272 00:17:41,480 --> 00:17:43,280 This morning, about seven o'clock, 273 00:17:43,280 --> 00:17:47,440 we had a signal failure and that's a big problem for us. 274 00:17:47,440 --> 00:17:51,600 But we got it fixed and it was OK, then it failed again. 275 00:17:51,600 --> 00:17:53,640 It is now, as you can see, 17.30. 276 00:17:53,640 --> 00:17:57,880 We were hoping to get this back before the evening peak. 277 00:17:57,880 --> 00:17:59,400 It hasn't turned out that way. 278 00:17:59,400 --> 00:18:02,880 So, what we've done is a hard choice. 279 00:18:02,880 --> 00:18:06,080 We've decided to suspend the Vic 280 00:18:06,080 --> 00:18:08,280 so we can go and fix it. 281 00:18:08,280 --> 00:18:11,800 So, you're under a lot of pressure at this moment? 282 00:18:11,800 --> 00:18:15,680 London's under a lot of pressure. The Victoria line carries a lot of people. 283 00:18:18,880 --> 00:18:20,800 Ladies and gentlemen, 284 00:18:20,800 --> 00:18:24,880 we don't have a northbound Victoria line service at present. 285 00:18:24,880 --> 00:18:27,920 So, if you can use alternative routes, please do so. 286 00:18:27,920 --> 00:18:30,080 How do I get to Vauxhall. Vauxhall? 287 00:18:30,080 --> 00:18:34,160 You might be better to use the bus, because we won't let anyone down. 288 00:18:34,160 --> 00:18:37,240 Where do you want to go? Brixton. Vauxhall. 289 00:18:37,240 --> 00:18:40,840 For Vauxhall, all I can advise you to do is get the bus from upstairs. 290 00:18:40,840 --> 00:18:43,680 All right. I ain't getting the bus! 291 00:18:43,680 --> 00:18:47,520 Person who's going to Brixton, you'll have to do the same, unfortunately. 292 00:18:52,400 --> 00:18:55,040 Andy? 293 00:18:55,040 --> 00:18:58,560 Back up? Chris? They're waiting... 294 00:18:58,560 --> 00:19:01,720 They've done all the work they're supposed to do, yeah? 295 00:19:01,720 --> 00:19:05,320 All we're waiting for is replace the track fuses in the signal relay room 296 00:19:05,320 --> 00:19:07,560 and then they're going to give an all-clear. 297 00:19:07,560 --> 00:19:12,280 Right, OK. So, the moment of truth, then, is minutes away. 298 00:19:12,280 --> 00:19:15,440 Seconds. Seconds away? Right. 299 00:19:17,160 --> 00:19:21,360 So, you've got all-clear and normal signalling? Excellent. 300 00:19:23,640 --> 00:19:26,760 OK, then. Thanks so much. We've got normal signalling 301 00:19:26,760 --> 00:19:31,000 and about to send the first train through from Seven Sisters. 302 00:19:31,000 --> 00:19:35,040 Brilliant. The problem is between Seven Sisters and Finsbury Park, about there. 303 00:19:36,640 --> 00:19:39,840 But just when they think it's fixed, 304 00:19:39,840 --> 00:19:41,680 the signal fails again. 305 00:19:41,680 --> 00:19:45,040 So, the track dropped and picked up as it should've done, 306 00:19:45,040 --> 00:19:47,720 but they didn't have full signalling. Yeah. 307 00:19:47,720 --> 00:19:49,800 The question is, what made it bob? 308 00:19:57,600 --> 00:20:00,240 I want to go to Highbury & Islington. There's not... 309 00:20:00,240 --> 00:20:02,560 VOICES ON RADIO 310 00:20:04,360 --> 00:20:08,600 Over an hour later, there's finally some better news. 311 00:20:08,600 --> 00:20:11,840 So, in terms of the second train, which is train 73, 312 00:20:11,840 --> 00:20:14,760 that's now gone through as a passenger train. 313 00:20:14,760 --> 00:20:18,560 Great. So, we've resumed, basically. We've resumed the train service. 314 00:20:18,560 --> 00:20:21,520 All we've got to do now is build it into something 315 00:20:21,520 --> 00:20:24,080 that can do something, can shift people. 316 00:20:24,080 --> 00:20:27,200 And is the train on its way, yeah? 317 00:20:31,000 --> 00:20:32,800 The signal has been repaired 318 00:20:32,800 --> 00:20:37,360 and trains are starting to run again, with massive delays. 319 00:20:37,360 --> 00:20:42,840 It's been quite horrendous since about quarter to eight this morning. 320 00:20:42,840 --> 00:20:46,080 We are gradually getting service back. 321 00:20:46,080 --> 00:20:47,760 I don't see us being able to run 322 00:20:47,760 --> 00:20:50,760 a normal service before the close of traffic tonight. 323 00:20:50,760 --> 00:20:52,560 But the Victoria line, it's... 324 00:20:52,560 --> 00:20:54,640 It's a bit like being Forrest Gump. 325 00:20:54,640 --> 00:20:57,000 You never know what you're going to get! 326 00:21:13,360 --> 00:21:16,360 London wouldn't function without the Tube. 327 00:21:17,640 --> 00:21:20,680 The difficulty for the people who run it is how little of it 328 00:21:20,680 --> 00:21:22,480 any of us can really see. 329 00:21:26,520 --> 00:21:29,160 Apart from the train, everything else you don't see. 330 00:21:29,160 --> 00:21:33,880 You don't see the power, the track, the control system, the signalling, 331 00:21:33,880 --> 00:21:37,520 the radio, you don't see any of that as a customer. 332 00:21:37,520 --> 00:21:40,880 People just take it as part of life, part of the furniture. 333 00:21:40,880 --> 00:21:44,480 It's something people are familiar with and take for granted. 334 00:21:44,480 --> 00:21:47,360 The fact that we have to take it away from people sometimes 335 00:21:47,360 --> 00:21:49,840 when we do this work is a huge inconvenience, 336 00:21:49,840 --> 00:21:52,920 because they've built their lives around it. 337 00:22:00,520 --> 00:22:02,720 At Tube headquarters, 338 00:22:02,720 --> 00:22:06,040 a postmortem on the Victoria line shutdown is under way. 339 00:22:07,560 --> 00:22:09,520 David Waboso wants to hear 340 00:22:09,520 --> 00:22:12,760 from those responsible for the signal failure. 341 00:22:13,840 --> 00:22:16,200 We all present and correct? 342 00:22:16,200 --> 00:22:20,040 I have to say, we really need to understand the issues 343 00:22:20,040 --> 00:22:23,960 with the track circuits and make sure they don't happen again. 344 00:22:23,960 --> 00:22:26,840 We've had a special workshop this week 345 00:22:26,840 --> 00:22:30,000 that was looking at what used to be called Black Tuesday 346 00:22:30,000 --> 00:22:32,960 until we had Apocalyptic Black Tuesday the following one. 347 00:22:32,960 --> 00:22:35,400 We went through each and every disturbance, 348 00:22:35,400 --> 00:22:39,040 looking at what could we have done better, 349 00:22:39,040 --> 00:22:41,400 because we were swamped with reaction. 350 00:22:41,400 --> 00:22:44,080 Well, we should all look at that and weep. 351 00:22:44,080 --> 00:22:46,160 One lady missed her exam. 352 00:22:46,160 --> 00:22:48,200 Another lady missed her train 353 00:22:48,200 --> 00:22:52,760 and then had to go and buy a full purchase of a new ticket. 354 00:22:52,760 --> 00:22:54,880 People saying, you know, 355 00:22:54,880 --> 00:22:57,800 we were deprived of the service for three whole days 356 00:22:57,800 --> 00:23:01,360 over the Bank Holiday and then effectively the following day. 357 00:23:02,920 --> 00:23:05,440 You can just feel the pain and the rage. 358 00:23:05,440 --> 00:23:07,920 We really don't want to be there again. 359 00:23:07,920 --> 00:23:12,520 It's not going anywhere till I am personally assured 360 00:23:12,520 --> 00:23:15,360 why it went wrong and why it will never happen again. 361 00:23:15,360 --> 00:23:17,160 Understood. 362 00:23:17,160 --> 00:23:20,240 You have a product that you didn't understand, 363 00:23:20,240 --> 00:23:24,280 that was being installed, and this must be an issue for you. 364 00:23:24,280 --> 00:23:28,280 Absolutely. You need to explain that to me. Yeah, absolutely. 365 00:23:28,280 --> 00:23:30,680 I could go into some definition of that now, 366 00:23:30,680 --> 00:23:32,360 but now's probably not the time 367 00:23:32,360 --> 00:23:35,000 because we've had to do a lot of review around that 368 00:23:35,000 --> 00:23:37,520 and those changes are being implemented now. 369 00:23:37,520 --> 00:23:39,440 And I want a name, yeah? 370 00:23:39,440 --> 00:23:43,200 A name against who is accountable in this room for fixing it. 371 00:23:48,560 --> 00:23:51,400 You going to be all right on the escalator? Be careful. 372 00:23:51,400 --> 00:23:53,960 It's all right, I know. Yeah? Be careful. 373 00:23:53,960 --> 00:23:57,480 Hi. Is he going to be all right on the escalator? Yeah. 374 00:23:57,480 --> 00:24:00,160 You sure? All right, just be careful, OK? 375 00:24:00,160 --> 00:24:04,280 Especially with his fur and that, be careful. All right? 376 00:24:04,280 --> 00:24:07,760 At Victoria Station, the congestion is getting worse, 377 00:24:07,760 --> 00:24:09,960 even outside rush hour. 378 00:24:09,960 --> 00:24:13,480 An escalator is being replaced. Thanks to the upgrade, 379 00:24:13,480 --> 00:24:17,680 all Victoria line passengers here now have just two escalators. 380 00:24:18,960 --> 00:24:22,920 This is now ten o'clock in the morning, it's well past rush hour. 381 00:24:22,920 --> 00:24:26,680 There's people now going down two on every step with their bags 382 00:24:26,680 --> 00:24:29,240 and as they step to get off and pull the handle out 383 00:24:29,240 --> 00:24:32,400 on their little travel luggage, people pile up behind them. 384 00:24:32,400 --> 00:24:35,720 You can see that one stumble and people are on top of each other. 385 00:24:35,720 --> 00:24:38,600 It does now mean that if one of these fails, 386 00:24:38,600 --> 00:24:40,360 we'd have to close the station. 387 00:24:40,360 --> 00:24:45,560 You can't run the station without those escalators. It's that critical. 388 00:24:50,120 --> 00:24:53,680 The repair team will take three months to replace the escalator. 389 00:24:53,680 --> 00:24:56,880 Graeme wants to make sure they're on track. 390 00:24:56,880 --> 00:24:59,040 I'm just at your back, watching. 391 00:24:59,040 --> 00:25:00,760 Don't stop for me. 392 00:25:00,760 --> 00:25:02,680 That enough? 393 00:25:02,680 --> 00:25:04,360 Bit more? 394 00:25:04,360 --> 00:25:06,200 I'm basically taking out 395 00:25:06,200 --> 00:25:09,600 almost the entire machine 396 00:25:09,600 --> 00:25:12,880 and replacing it with brand-new parts, so extend its life 397 00:25:12,880 --> 00:25:16,840 by another 20, 40 years, depending on how much it gets used. 398 00:25:16,840 --> 00:25:19,920 Like my knees, it's tired and they need new ones. 399 00:25:19,920 --> 00:25:23,640 When you look at it, see how that's bent? 400 00:25:23,640 --> 00:25:25,480 Goodness me. Yeah? 401 00:25:25,480 --> 00:25:29,640 You ready for the next step? Yeah. Here it comes. 402 00:25:29,640 --> 00:25:32,400 Each of the escalator's 104 steps 403 00:25:32,400 --> 00:25:35,520 has to be installed one by one. 404 00:25:35,520 --> 00:25:37,720 Down a bit. 405 00:25:44,880 --> 00:25:46,880 A lot of the physical works you can see 406 00:25:46,880 --> 00:25:49,520 will be complete inside five or six, seven weeks. 407 00:25:49,520 --> 00:25:53,320 Then it's the other bits and pieces. It's getting the alignments. 408 00:25:53,320 --> 00:25:56,240 It's like you've taken out the entire contents of your car 409 00:25:56,240 --> 00:25:59,840 and you're putting it back in and make sure it's all perfectly aligned 410 00:25:59,840 --> 00:26:02,240 and it runs smoothly for the next 40 years. 411 00:26:02,240 --> 00:26:05,360 The tolerances are down to millimetres either side, 412 00:26:05,360 --> 00:26:08,080 in-between the gaps on the steps 413 00:26:08,080 --> 00:26:11,640 so people can't get their fingers in the steps or trapped in the sides. 414 00:26:11,640 --> 00:26:13,360 It's technically challenging. 415 00:26:13,360 --> 00:26:15,960 Everyone clear? Yeah. 416 00:26:17,920 --> 00:26:22,600 Are you going as fast as you can? Yeah. 417 00:26:22,600 --> 00:26:25,040 Well, I think I am. 418 00:26:25,040 --> 00:26:27,680 Other people might not, but I do. 419 00:26:27,680 --> 00:26:29,480 TANNOY: Ladies and gentlemen, 420 00:26:29,480 --> 00:26:33,480 the Circle and District lines are partially closed... 421 00:26:33,480 --> 00:26:36,200 We've had a complaint letter before, 422 00:26:36,200 --> 00:26:40,760 are we building it with Guatemalan pygmies because it takes so long? 423 00:26:40,760 --> 00:26:43,520 "I could do it myself in a weekend with some friends." 424 00:26:43,520 --> 00:26:46,840 The temptation to write back and say "Oh, really?" is enormous. 425 00:26:52,280 --> 00:26:55,720 The biggest single improvement to the Victoria line can be found 426 00:26:55,720 --> 00:26:58,520 at Northumberland Park Depot in northeast London. 427 00:26:58,520 --> 00:27:01,040 It's home to all 43 existing trains on the line... 428 00:27:06,040 --> 00:27:08,440 ..and from now on, the Tube's great new hope. 429 00:27:15,760 --> 00:27:20,040 47 new trains are being delivered, one carriage at a time, 430 00:27:20,040 --> 00:27:22,680 by road from the factory in Derby. 431 00:27:29,600 --> 00:27:33,080 The 40-year-old trains are like your old ZX Spectrum, yeah? 432 00:27:33,080 --> 00:27:34,960 This is like your new iPad, yeah? 433 00:27:34,960 --> 00:27:37,400 Basically, they're faster, and with that 434 00:27:37,400 --> 00:27:39,560 you get more trains through the stations. 435 00:27:39,560 --> 00:27:42,040 More trains an hour, yeah? 436 00:27:42,040 --> 00:27:45,240 More passengers being taken down on the line. 437 00:27:45,240 --> 00:27:49,240 So, do you think they're better? I think they're better, yeah. 438 00:27:54,720 --> 00:27:58,560 The old trains are given one last job before retiring. 439 00:27:58,560 --> 00:28:02,520 They're being used to push the three-tonne new carriages into the depot. 440 00:28:09,680 --> 00:28:12,160 TRAIN WHISTLE BLOWS 441 00:28:14,160 --> 00:28:17,360 Once all eight carriages are delivered to the depot, 442 00:28:17,360 --> 00:28:22,160 the train will be ready to join the 30 other new ones already in service. 443 00:28:23,360 --> 00:28:27,160 And the old model will no longer be needed. 444 00:28:34,720 --> 00:28:38,640 What will happen to the old train now? 445 00:28:38,640 --> 00:28:42,880 Um... Well, we'll say goodbye to it. It'll be going down for scrap. 446 00:28:42,880 --> 00:28:46,840 We'll set up trip cocks on it and then it'll be sent down to Acton 447 00:28:46,840 --> 00:28:49,240 and from then on, off to scrap. 448 00:28:54,560 --> 00:28:57,480 Good afternoon, ladies and gents. This train will depart 449 00:28:57,480 --> 00:29:00,320 in approximately two minutes. Thank you. 450 00:29:01,760 --> 00:29:05,880 Oh, Mum? Yeah. Can I have carrots instead of peas? Yeah. 451 00:29:05,880 --> 00:29:09,200 And just the bacon just slightly crispy on the edge. Thanks. 452 00:29:13,120 --> 00:29:17,960 I do love this part of the line. It's just... I don't know why. 453 00:29:17,960 --> 00:29:20,440 TRAIN WHISTLE BLOWS 454 00:29:20,440 --> 00:29:23,720 You can feel all that grey, horrible, 455 00:29:23,720 --> 00:29:27,760 suburban, utilitarian, post-apocalyptic concrete rubbish 456 00:29:27,760 --> 00:29:29,840 just disappearing in the background. 457 00:29:29,840 --> 00:29:32,800 You can just feel the warmth of the city, just throbbing. 458 00:29:36,720 --> 00:29:40,320 I would love to preserve one of these when they're going. 459 00:29:40,320 --> 00:29:42,080 Really. Seriously. 460 00:29:42,080 --> 00:29:44,320 If not the whole carriage then just the cab 461 00:29:44,320 --> 00:29:46,720 and the missus, she's well up for, she said, 462 00:29:46,720 --> 00:29:50,200 "If that's what you want to do, you do it. I know it means a lot to you." 463 00:29:50,200 --> 00:29:53,560 Just the cab section, that's all. Stick it in the front room somewhere 464 00:29:53,560 --> 00:29:56,080 and just paint a big black circle around it. 465 00:29:56,080 --> 00:29:58,840 While she's watching The X Factor I can sit here... 466 00:29:58,840 --> 00:30:01,280 "Oh, look! I used to drive these!" 467 00:30:09,480 --> 00:30:12,600 At Northumberland Park Depot, 468 00:30:12,600 --> 00:30:15,000 all the new trains have now been delivered. 469 00:30:15,000 --> 00:30:17,080 But before heading to the scrap yard, 470 00:30:17,080 --> 00:30:21,400 the very last 1967 train is being given a ceremonial send-off. 471 00:30:22,960 --> 00:30:24,760 Last '67 stock on the Victoria line 472 00:30:24,760 --> 00:30:26,320 going out today. 473 00:30:26,320 --> 00:30:28,760 And it's the end of the old girl. 474 00:30:28,760 --> 00:30:31,480 It is an honour to drive the last one out, so yeah, 475 00:30:31,480 --> 00:30:34,160 bringing it out the depot for the last journey, 476 00:30:34,160 --> 00:30:35,800 bit of an emotional day. 477 00:30:35,800 --> 00:30:37,840 HORN TOOTS 478 00:30:51,520 --> 00:30:57,200 This is the last of the trains which started this whole revolution 479 00:30:57,200 --> 00:30:59,840 of automatic train operation in the world. 480 00:30:59,840 --> 00:31:03,360 Let's not forget these were the first trains to run 481 00:31:03,360 --> 00:31:07,280 without a driver driving it, so it's good to see them go 482 00:31:07,280 --> 00:31:10,840 because it's the next step of the upgrade of the Underground. 483 00:31:12,920 --> 00:31:16,040 How we doing, all right? 484 00:31:16,040 --> 00:31:18,400 What time is 247 due? 485 00:31:18,400 --> 00:31:21,960 Through here I believe just before quarter to seven. 486 00:31:21,960 --> 00:31:27,840 I work on the District line at West Brompton. Right. And I've come from work. 487 00:31:27,840 --> 00:31:30,120 So, you're going to have a ride on this? 488 00:31:30,120 --> 00:31:35,360 I went on the first ever Brixton train from here... Really? 489 00:31:35,360 --> 00:31:40,080 ..when the line opened. What, in 1960... When was that? '71? '71. 490 00:31:40,080 --> 00:31:42,440 You've got to be guest of honour tonight. 491 00:31:42,440 --> 00:31:44,800 We're building up quite a crowd now. 492 00:31:44,800 --> 00:31:48,240 'Ladies and gentlemen, this is the driver speaking.' 493 00:31:48,240 --> 00:31:52,080 This is the last 1967 stop on the Victoria line. 494 00:31:52,080 --> 00:31:55,640 Those of you leaving us, I hope you've enjoyed your journey. 495 00:32:04,320 --> 00:32:06,920 Can you just show me what you're putting up? 496 00:32:06,920 --> 00:32:10,080 It's a home-made poster by Ken over there. 497 00:32:10,080 --> 00:32:14,760 And it's to notify people that it is the last train, 498 00:32:14,760 --> 00:32:17,840 in the hope that they will understand and realise 499 00:32:17,840 --> 00:32:22,040 that an important part of London transport's going for good today. 500 00:32:22,040 --> 00:32:25,120 Do you all know each other here? ALL: Yes. 501 00:32:25,120 --> 00:32:27,720 Er, I'm 16. 502 00:32:27,720 --> 00:32:29,560 How old are you all? 503 00:32:29,560 --> 00:32:31,080 16. I'm 15. 504 00:32:31,080 --> 00:32:33,280 The average age is sort of 16, so... 505 00:32:33,280 --> 00:32:36,160 And I'm the senior man at 18. THEY ALL LAUGH 506 00:32:36,160 --> 00:32:40,360 I suppose the stereotype is old men with big books who sit on the end of a platform, 507 00:32:40,360 --> 00:32:42,680 but there are younger people about as well. 508 00:32:42,680 --> 00:32:46,320 We do this often, like every weekend. Really? Yeah. 509 00:32:46,320 --> 00:32:49,360 After school, after college, we do it quite often. 510 00:32:49,360 --> 00:32:51,320 Why do you do it? It's enjoyable. 511 00:32:51,320 --> 00:32:53,280 It's a hobby, really. 512 00:32:53,280 --> 00:32:56,960 People have places in their heart for footballers and musicians, 513 00:32:56,960 --> 00:33:01,000 and some people have it for trains - it's just different, you know? 514 00:33:01,000 --> 00:33:03,600 It's just not socially accepted. Yeah. 515 00:33:08,000 --> 00:33:11,000 Just think, when this train came out of the production line 516 00:33:11,000 --> 00:33:14,480 there was the Mark II Cortina was just being announced. 517 00:33:14,480 --> 00:33:17,440 You know, who has one of those on their drive? 518 00:33:17,440 --> 00:33:18,840 Is there one still left? 519 00:33:21,920 --> 00:33:23,760 Here it is. Yes, yes. 520 00:33:30,440 --> 00:33:34,080 Give that door a bit of a shove. Its last day today! 521 00:33:44,800 --> 00:33:48,440 You've never had such a full train, have you? No, not round this time of night! 522 00:33:48,440 --> 00:33:51,520 Anyhow, well done. Thank you very much for doing that. 523 00:33:55,800 --> 00:33:57,640 OK, thanks, ladies and gentlemen. 524 00:33:57,640 --> 00:33:59,920 Last '67 goes to the depot. 525 00:33:59,920 --> 00:34:03,400 Thanks, everyone, for coming along. It's been a fantastic afternoon. 526 00:34:03,400 --> 00:34:06,040 I hope you've enjoyed it as much as we have. 527 00:34:06,040 --> 00:34:10,000 And looking forward to our new trains doing the service that these have done. 528 00:34:10,000 --> 00:34:12,160 HORN TOOTS 529 00:34:12,160 --> 00:34:15,040 APPLAUSE AND CHEERING 530 00:34:16,200 --> 00:34:17,880 Three cheers for the '67 stock! 531 00:34:17,880 --> 00:34:20,360 Hip-hip! Hooray! 532 00:34:20,360 --> 00:34:22,000 Hip-hip! Hooray! 533 00:34:22,000 --> 00:34:23,800 Hip-hip! Hooray! 534 00:34:23,800 --> 00:34:26,480 And one for luck. Hip-hip! Hooray! 535 00:34:51,200 --> 00:34:53,200 At Tottenham Court Road Station, 536 00:34:53,200 --> 00:34:56,880 the Northern line platforms are meant to be opening soon 537 00:34:56,880 --> 00:34:59,920 and the engineers are starting to feel the pressure. 538 00:34:59,920 --> 00:35:01,520 That's the granules, yeah? 539 00:35:01,520 --> 00:35:05,000 The tunnels have been re-shaped, gaining the engineers the critical 540 00:35:05,000 --> 00:35:08,840 extra two feet of space they need to build bigger passenger walkways. 541 00:35:08,840 --> 00:35:11,800 Still doing it upside down, Frank? Yeah! 542 00:35:11,800 --> 00:35:13,800 Yeah? Yeah. 543 00:35:14,640 --> 00:35:18,440 Now the platform has to be got ready for the public again. 544 00:35:18,440 --> 00:35:20,880 How are you feeling at this point in the process? 545 00:35:20,880 --> 00:35:22,920 Stressed. Not unduly, just stressed. 546 00:35:22,920 --> 00:35:25,840 Personal pressure on my shoulders 547 00:35:25,840 --> 00:35:29,000 to progress the work safely. 548 00:35:29,000 --> 00:35:30,880 The days are counting down. 549 00:35:30,880 --> 00:35:33,440 When I get my teeth into a job, and I like a job, 550 00:35:33,440 --> 00:35:35,560 and I can see the end of a job, 551 00:35:35,560 --> 00:35:37,120 I want my managers to be happy 552 00:35:37,120 --> 00:35:40,520 and I want to walk away from here feeling also like, job well done. 553 00:35:43,440 --> 00:35:48,440 It's organised chaos and it gets done. Everyone works hard. 554 00:35:49,840 --> 00:35:52,000 I'm scratch coating at the moment, 555 00:35:52,000 --> 00:35:56,040 building that top ready for the curve, on the top of the wall. 556 00:35:56,040 --> 00:36:01,280 This will take tiling in the end, so it's got to be spot-on. 557 00:36:01,280 --> 00:36:03,240 Excuse me, come right round, please. 558 00:36:03,240 --> 00:36:06,040 We're empty round here, come round. Far side... 559 00:36:06,040 --> 00:36:07,600 On the station concourse, 560 00:36:07,600 --> 00:36:11,000 Barry Griffiths always keeps the public moving any way he can. 561 00:36:11,000 --> 00:36:14,960 Keep pushing, keep pushing, push! 562 00:36:14,960 --> 00:36:16,400 Push, you need to push! 563 00:36:16,400 --> 00:36:19,920 No, too late. Come back, then, mate. Come back, come back. Come back! 564 00:36:19,920 --> 00:36:23,800 If you can't push, come back. That's it. 565 00:36:25,400 --> 00:36:28,400 Sir, we have a door for you next time! 566 00:36:28,400 --> 00:36:30,720 I'm looking for The Tottenham pub. 567 00:36:30,720 --> 00:36:35,160 Everybody is! It's just there - upstairs, immediate left. It's just there. Great, thank you. 568 00:36:35,160 --> 00:36:38,040 Would you like some directions? Please. 569 00:36:38,040 --> 00:36:41,200 Where do you want to go? Shaftsbury Avenue. To see the show? 570 00:36:45,880 --> 00:36:48,360 It's good, it feels good cos they're all happy. 571 00:36:48,360 --> 00:36:51,240 All happy, all dressed up, all going somewhere, 572 00:36:51,240 --> 00:36:53,760 been somewhere, been shopping... 573 00:36:53,760 --> 00:36:56,120 probably going to a party or out for a drink. 574 00:36:56,120 --> 00:37:01,240 See all these girls dressed up, they're probably going somewhere, look. All over there, looking good. 575 00:37:01,240 --> 00:37:04,400 I can see by their appearance... They're from the Midlands. 576 00:37:04,400 --> 00:37:07,120 Londoners are different. 577 00:37:07,120 --> 00:37:08,800 They dress differently. 578 00:37:08,800 --> 00:37:11,480 Different haircuts, different styles. 579 00:37:11,480 --> 00:37:12,920 Different type of shoes. 580 00:37:14,160 --> 00:37:16,280 Afternoon! 581 00:37:16,280 --> 00:37:17,640 Tourist! 582 00:37:21,480 --> 00:37:24,200 Well, obviously the theatre's turning out, so I know 583 00:37:24,200 --> 00:37:27,080 it's roughly about 10.15, 10.20, 584 00:37:27,080 --> 00:37:31,560 and we'll get busy now for about another 25 minutes. 585 00:37:31,560 --> 00:37:33,480 Then a bit quiet, a bit of a lull then, 586 00:37:33,480 --> 00:37:37,280 then we get the people out of the pubs then till 11.30, 11.45. 587 00:37:37,280 --> 00:37:41,200 Then we get the people who've forgotten it's the last trains and start running, 588 00:37:41,200 --> 00:37:43,000 but they can't get in. 589 00:37:43,960 --> 00:37:48,360 Up go the clubbers. There you go - just see them going up there. 590 00:37:48,360 --> 00:37:49,960 They'll be out all night now. 591 00:37:54,520 --> 00:37:56,560 Did you hear that? Yeah. Mop and bucket. 592 00:37:56,560 --> 00:37:59,480 Was it toilet? Wee, he had a wee. Wee-wee. 593 00:37:59,480 --> 00:38:03,440 Wee-wee. Someone's had a wee-wee on the platform. 594 00:38:03,440 --> 00:38:07,480 We have had number twos as well, I can assure you. We used to have the secret crapper. 595 00:38:07,480 --> 00:38:09,000 Yeah! 596 00:38:09,000 --> 00:38:12,000 On this platform, right at the end. Every week, different day. 597 00:38:12,000 --> 00:38:13,480 Never caught them. 598 00:38:13,480 --> 00:38:15,600 We don't think they did it... 599 00:38:15,600 --> 00:38:18,560 We think they brought it in their pocket and dumped it. 600 00:38:22,680 --> 00:38:24,200 From midnight onwards, 601 00:38:24,200 --> 00:38:26,760 the last trains start coming through the station. 602 00:38:26,760 --> 00:38:31,120 And it's Barry's job to make sure that customers don't miss them. 603 00:38:31,120 --> 00:38:33,480 What are you doing up this time of night?! 604 00:38:33,480 --> 00:38:35,360 Getting a sherbet? Getting a drink? 605 00:38:35,360 --> 00:38:37,200 I'm pissed, I'm so pissed. HE LAUGHS 606 00:38:37,200 --> 00:38:39,600 Are you really? Are you going to get home all right? 607 00:38:39,600 --> 00:38:42,680 Don't hang about, and don't fall asleep on the train! 608 00:38:42,680 --> 00:38:45,600 Where'd you go? Where've you been? Lovely to see you. 609 00:38:45,600 --> 00:38:46,880 Haven't seen you for ages. 610 00:38:46,880 --> 00:38:49,720 Are you going home now? Got far to go? Erm, Morden. 611 00:38:49,720 --> 00:38:52,960 Oh, nice, be careful. Don't talk to strange people, all right? 612 00:38:52,960 --> 00:38:54,520 Night. I love you. 613 00:38:54,520 --> 00:38:55,720 Have a nice one. 614 00:38:55,720 --> 00:38:57,120 Cheers. Cheers, Tone. 615 00:38:57,120 --> 00:39:01,080 I treat these people like my friends, like mum and dad, like my best mates. 616 00:39:01,080 --> 00:39:04,280 Everybody needs help and everybody's OK. 617 00:39:04,280 --> 00:39:08,760 There's very few people who are rubbish, or horrible. 618 00:39:08,760 --> 00:39:12,200 Vast majority of people, 99% of people are great. 619 00:39:14,320 --> 00:39:15,920 Hurry up, hurry up! 620 00:39:52,440 --> 00:39:55,480 For some drivers, the arrival of new trains 621 00:39:55,480 --> 00:39:58,400 is making them think about their future. 622 00:39:58,400 --> 00:40:02,400 Good morning, our next station is Stonebridge Park. 623 00:40:03,720 --> 00:40:07,120 Do you like the Bakerloo line? I do. 624 00:40:07,120 --> 00:40:09,280 It's old. 625 00:40:09,280 --> 00:40:11,600 It's old stock, it's '72 stock. 626 00:40:11,600 --> 00:40:13,920 There's no computers on it. 627 00:40:13,920 --> 00:40:16,920 If anything goes wrong, you've got to use your brain. 628 00:40:16,920 --> 00:40:19,760 It's a challenge and I like that. 629 00:40:19,760 --> 00:40:25,760 Whereas I believe, the new trains like the Northern, Victoria, Jubilee, 630 00:40:25,760 --> 00:40:32,240 they have computers and computers tell you what the problem is. 631 00:40:32,240 --> 00:40:35,400 What will happen when they automate these trains? 632 00:40:35,400 --> 00:40:38,320 I hope to be retired by then! 633 00:40:45,400 --> 00:40:49,480 Victoria line train operator Boz Gunduz is starting his shift. 634 00:40:49,480 --> 00:40:53,960 He feels the new trains are already making his life easier. 635 00:40:53,960 --> 00:40:57,160 Ladies and gentlemen, this train is now ready to depart. 636 00:40:57,160 --> 00:40:59,080 Please stand clear of the closing doors. 637 00:40:59,080 --> 00:41:01,920 Stand clear of the closing doors, please. 638 00:41:06,160 --> 00:41:08,640 As you can see, these are much nicer to drive. 639 00:41:11,360 --> 00:41:13,000 One-handed operation. 640 00:41:15,000 --> 00:41:19,280 Easy on the elbows and shoulders. I remember driving the '67 stock, 641 00:41:19,280 --> 00:41:22,760 the old stock, and you had to have one hand on the dead man handle, 642 00:41:22,760 --> 00:41:26,440 holding that down, while the other hand held the traction break controller, 643 00:41:26,440 --> 00:41:29,280 and had to move it up and down and break and accelerate. 644 00:41:30,440 --> 00:41:33,400 When I was a little boy, I wanted to be an astronaut. 645 00:41:33,400 --> 00:41:36,080 Totally honest with you, I wanted to be an astronaut. 646 00:41:36,080 --> 00:41:40,000 I wanted to go to space, but, erm... 647 00:41:40,000 --> 00:41:42,320 instead of going up, I've gone down! 648 00:41:42,320 --> 00:41:45,160 Instead of going up in the air, I've gone underground. 649 00:41:45,160 --> 00:41:48,160 What's the answer to all this congestion? 650 00:41:48,160 --> 00:41:51,720 I'd love to say, "Yeah, let's get more trains." 651 00:41:51,720 --> 00:41:54,280 The problem is, you put more trains on the line... 652 00:41:54,280 --> 00:41:57,280 It's like a road, it's like any road with a car. 653 00:41:57,280 --> 00:42:01,880 You can put more cars on it, you can carry more people, but eventually 654 00:42:01,880 --> 00:42:05,320 it'll start slowing down as there's too many cars to move around. 655 00:42:08,000 --> 00:42:11,240 Ladies and gentlemen, just remaining on the platform 656 00:42:11,240 --> 00:42:15,640 for a few moments to regulate service in front and behind of this train. 657 00:42:15,640 --> 00:42:18,400 Ladies and gentlemen, this train is now ready to depart. 658 00:42:18,400 --> 00:42:20,480 Please stand clear of the closing doors. 659 00:42:22,560 --> 00:42:25,640 The new trains do carry more passengers, 660 00:42:25,640 --> 00:42:30,040 but the Victoria line controllers still face a fundamental problem. 661 00:42:30,040 --> 00:42:32,880 At any one point, we have more trains than we do platforms, 662 00:42:32,880 --> 00:42:36,000 so if we were to get stuck now, we've got 31 trains... 663 00:42:36,000 --> 00:42:38,880 we haven't got enough platforms to put them all into, 664 00:42:38,880 --> 00:42:43,640 so if something goes wrong, very quickly you've got trains stacking up all over the place. 665 00:42:43,640 --> 00:42:46,080 General message from Seven Sisters signals 666 00:42:46,080 --> 00:42:49,840 to trains between Seven Sisters and Kings Cross on the southbound. 667 00:42:49,840 --> 00:42:53,480 We've just been advised we've got a train with door problems. 668 00:42:53,480 --> 00:42:57,960 It maybe has to hold in platforms and be delayed departure, et cetera. 669 00:42:57,960 --> 00:43:01,400 Just bear with us, we will get you on the move as soon as possible. 670 00:43:02,720 --> 00:43:06,000 At Seven Sisters Station, at the north end of the Victoria line, 671 00:43:06,000 --> 00:43:10,720 one of the new trains has suddenly stopped dead. 672 00:43:10,720 --> 00:43:14,560 Its driver is forced to get out of his cab and investigate. 673 00:43:14,560 --> 00:43:17,320 The train's doors are fitted with a sensitive edge 674 00:43:17,320 --> 00:43:21,040 which automatically stops the train if something is caught in them. 675 00:43:21,040 --> 00:43:24,600 But they're just too sensitive, causing frequent delays. 676 00:43:25,680 --> 00:43:28,440 The sensitive edges are a major issue at the moment, 677 00:43:28,440 --> 00:43:31,280 where the doors close if you get something caught into it. 678 00:43:31,280 --> 00:43:35,680 It can be something silly like somebody leaning against the door or a bag strap caught 679 00:43:35,680 --> 00:43:38,440 and people pulling at the bag strap, things like that. 680 00:43:38,440 --> 00:43:41,200 He then has to go and investigate, and if it's the last car, 681 00:43:41,200 --> 00:43:44,640 he's got to shut his train down, walk all the way to the end of the platform, 682 00:43:44,640 --> 00:43:48,440 find out what it is, and it can be something as silly as a piece of paper 683 00:43:48,440 --> 00:43:51,240 caught in the door which stops the mechanism from closing, 684 00:43:51,240 --> 00:43:54,600 but it's these things which slow you right down, cost you 2, 3, 4 minutes. 685 00:43:54,600 --> 00:43:56,280 Are you the driver? 686 00:43:56,280 --> 00:43:58,160 I'm the driver. What happened? 687 00:43:58,160 --> 00:44:00,120 While the driver makes his checks, 688 00:44:00,120 --> 00:44:03,680 the train at Seven Sisters remains on the platform. 689 00:44:05,920 --> 00:44:09,080 And all the trains behind it are stuck as well. 690 00:44:09,080 --> 00:44:11,080 This isn't good. 691 00:44:12,480 --> 00:44:15,240 OK, so if you look at Green Park. 692 00:44:15,240 --> 00:44:19,120 This is your southbound. You ideally should have the next train here. 693 00:44:19,120 --> 00:44:22,840 But it's not, your next train is way down there. 694 00:44:22,840 --> 00:44:26,880 Oxford Circus is six stations away from the stopped train 695 00:44:26,880 --> 00:44:30,640 on the Victoria line, and they know it's about to affect them. 696 00:44:32,520 --> 00:44:35,160 I've just had a report of sensitive edge doors. 697 00:44:35,160 --> 00:44:39,160 In most cases, if he can't reset the doors, 698 00:44:39,160 --> 00:44:43,360 he'll have to detrain that train, take it out of service and... 699 00:44:43,360 --> 00:44:45,840 we've got trains stacked up behind it, 700 00:44:45,840 --> 00:44:49,960 so we need to get that train on the move pretty sharpish. 701 00:44:49,960 --> 00:44:55,560 A minute more and we'll end up having to shut. 702 00:44:58,520 --> 00:45:01,720 Ladies and gentlemen, I apologise for having to stop in the tunnel. 703 00:45:01,720 --> 00:45:05,000 Just a little bit of congestion on the line ahead of us is causing this. 704 00:45:05,000 --> 00:45:08,480 We're just waiting here for the platform ahead to become available, 705 00:45:08,480 --> 00:45:12,440 and hopefully we'll be on the move fairly soon. 706 00:45:12,440 --> 00:45:16,480 It's things like this that overall congestion can cause. 707 00:45:16,480 --> 00:45:18,600 I don't know what the cause is ahead of us, 708 00:45:18,600 --> 00:45:21,600 but obviously, we've got too many trains in this section now, 709 00:45:21,600 --> 00:45:25,960 we haven't got a clear run to the next platform, we're having to wait at this signal. 710 00:45:25,960 --> 00:45:28,480 We're all now piled up like a big traffic jam. 711 00:45:31,840 --> 00:45:37,000 At Oxford Circus, crowds of people are still flowing into the station. 712 00:45:37,000 --> 00:45:41,200 But the trains aren't coming through regularly enough to clear them. 713 00:45:41,200 --> 00:45:46,280 The northbound Victoria line services are being held at the platform for a short while. 714 00:45:46,280 --> 00:45:49,120 This is to regulate the train service. 715 00:45:51,800 --> 00:45:55,480 People trying to exit the platform, then these ones, 716 00:45:55,480 --> 00:45:59,040 they want to get on the train. 717 00:45:59,040 --> 00:46:02,360 Sometimes, that can get quite scary. 3-5 on platform one. 718 00:46:02,360 --> 00:46:04,360 3-5, are you receiving? 719 00:46:04,360 --> 00:46:08,840 Suddenly, the balance tips. In the middle of rush hour, the decision is made to shut 720 00:46:08,840 --> 00:46:13,120 all the station entrances before it becomes dangerously overcrowded. 721 00:46:13,120 --> 00:46:17,400 Staff, can we man the gates, please? Can we man the gates, please? 722 00:46:21,800 --> 00:46:23,400 Sorry, sorry. 723 00:46:36,560 --> 00:46:40,800 It's a decision that's never popular with customers. 724 00:46:40,800 --> 00:46:43,280 Listen, don't swear at me! 725 00:46:43,280 --> 00:46:46,480 I don't have to have you swear at me. You want to swear, go elsewhere. 726 00:46:48,480 --> 00:46:51,040 I've had people who will stick their feet in the door 727 00:46:51,040 --> 00:46:52,680 and try and shove you out the way. 728 00:46:52,680 --> 00:46:55,880 You're like, "We're closing the gates, you're not coming in." 729 00:46:57,720 --> 00:47:02,400 Within minutes, a crowd of hundreds has built up outside the station. 730 00:47:05,400 --> 00:47:07,320 It's part of the travelling. 731 00:47:07,320 --> 00:47:11,040 If you get upset about it, you'll end up blowing your top. 732 00:47:11,040 --> 00:47:14,960 If you have to use the station, you have to use the station. What else? 733 00:47:14,960 --> 00:47:21,560 I have come to expect it. But...there's not a lot you can do about it. It's just frustrating. 734 00:47:22,640 --> 00:47:26,440 Most times, we'll try and suggest alternative routes. 735 00:47:26,440 --> 00:47:28,800 A lot of them are just lost if you ask them 736 00:47:28,800 --> 00:47:31,880 to go to any other station, so most of them just stand there, 737 00:47:31,880 --> 00:47:35,040 come rain, come sun, come snow, whatever it is. 738 00:47:36,840 --> 00:47:40,320 So, yeah. They will stay there until we open. 739 00:47:42,080 --> 00:47:45,480 After six minutes, the train at Seven Sisters is moving again. 740 00:47:45,480 --> 00:47:50,320 And three miles away, the customers at Oxford Circus are finally let back into the station. 741 00:47:57,760 --> 00:48:02,240 Next customer, please. Hello. Good afternoon. Where are you going? 742 00:48:02,240 --> 00:48:06,240 Victoria Station. £4. £4. Expensive. 743 00:48:08,600 --> 00:48:14,560 I've been on the job now 31 years. 31 years, in September past. 744 00:48:14,560 --> 00:48:18,720 Quite a long time, but I do like it. I like meeting the people, you know? 745 00:48:18,720 --> 00:48:21,880 A bit of camp in-between, but that's life. 746 00:48:21,880 --> 00:48:27,360 Hello there, next customer, please. Pop in your little card, please. 747 00:48:27,360 --> 00:48:34,360 And your secret PIN number, please. Your balance is 5.20. Do you need a shiny holder? 748 00:48:34,360 --> 00:48:36,680 Listen, take care. Thank you. 749 00:48:36,680 --> 00:48:38,000 Bye-bye. 750 00:48:43,280 --> 00:48:47,520 David Waboso wants a conference call with the factory making their new trains. 751 00:48:47,520 --> 00:48:50,880 Problems with doors have caused almost a quarter of all 752 00:48:50,880 --> 00:48:52,920 the Victoria line's delays this week. 753 00:48:52,920 --> 00:48:56,160 But there are also headaches with new trains on other lines. 754 00:48:56,160 --> 00:48:58,200 A software glitch has been discovered. 755 00:48:58,200 --> 00:49:00,200 How did that get through factory testing? 756 00:49:00,200 --> 00:49:03,720 How did we only see this in service? 757 00:49:03,720 --> 00:49:07,960 'It's the irregularity... the frequency of which the fault will occur 758 00:49:07,960 --> 00:49:13,720 'and it doesn't fall within the time span of the work we do here or the testing we do.' 759 00:49:13,720 --> 00:49:16,400 Well, then it means we have to do more testing. 760 00:49:16,400 --> 00:49:19,520 We cannot afford to bring this kit in service in this way. 761 00:49:19,520 --> 00:49:23,480 We've had these discussions time and time and time again. 762 00:49:23,480 --> 00:49:24,960 It's just not acceptable. 763 00:49:24,960 --> 00:49:28,560 'What we're doing is identifying the root cause and fixing the root to it.' 764 00:49:28,560 --> 00:49:31,880 I know that's what we're doing, but we're doing it in service. 765 00:49:33,360 --> 00:49:34,800 'OK. 766 00:49:34,800 --> 00:49:38,120 'Peter, there's an outstanding engineering justification 767 00:49:38,120 --> 00:49:44,400 'that related to a sensitive edge door rubbers being a bit proud. 768 00:49:44,400 --> 00:49:48,600 'We were promised that last Friday. This is the 3mm, 4mm. Yeah. 769 00:49:48,600 --> 00:49:50,680 'I'm sure they are looking at it today.' 770 00:49:50,680 --> 00:49:53,480 Well, can you share that with me, please? 'Sure.' 771 00:49:53,480 --> 00:49:55,880 In a very clear way what needs to be fixed. 772 00:49:55,880 --> 00:50:00,240 You know, I go back to basic engineering here - what is the design reliability? 773 00:50:00,240 --> 00:50:01,920 Is it meeting it? 774 00:50:01,920 --> 00:50:05,640 What was the testing regime to validate that, and why is it failing in service? 775 00:50:05,640 --> 00:50:08,840 It's going to become like a cracked record - I'll say it every time. 776 00:50:08,840 --> 00:50:11,000 'Yup.' Thank you. 777 00:50:11,000 --> 00:50:16,680 To be honest, the core issue is how much we continue accepting these trains with this volume of defects. 778 00:50:27,320 --> 00:50:30,160 Luckily, in the Victoria line train shed, 779 00:50:30,160 --> 00:50:34,560 engineers think they have a solution to their door problem. 780 00:50:34,560 --> 00:50:36,080 Can we do two more? 781 00:50:37,400 --> 00:50:40,000 Before we close it, can I have the right angle? 782 00:50:42,080 --> 00:50:44,560 These are too safe. 783 00:50:44,560 --> 00:50:47,840 It brings down the reliability of the train. 784 00:50:47,840 --> 00:50:50,640 And that's why we are trying to make it intelligent. 785 00:50:50,640 --> 00:50:53,600 If you look at the old kind of sensor, 786 00:50:53,600 --> 00:50:57,000 when there's clothing trapped between the doors 787 00:50:57,000 --> 00:51:00,360 and someone pulls it from inside, it doesn't do anything, 788 00:51:00,360 --> 00:51:04,440 it doesn't activate the sensitive edge. But when the pulling is from outside, 789 00:51:04,440 --> 00:51:08,280 it's intelligent enough to understand the pulling is from outside, 790 00:51:08,280 --> 00:51:11,680 and activate the sensitive edge and puts the emergency brake on. 791 00:51:13,520 --> 00:51:17,560 It is called intelligent sensitive edge, as opposed to sensitive edge. 792 00:51:19,880 --> 00:51:23,600 Replacing the door edges is going to cost £3 million and take six months. 793 00:51:23,600 --> 00:51:27,040 In the meantime, the trains will still run with delays. 794 00:51:37,040 --> 00:51:39,560 It's 4am at Tottenham Court Road Station. 795 00:51:39,560 --> 00:51:43,560 Time for engineers to hand the Northern line platforms back to the public. 796 00:51:54,720 --> 00:51:57,400 What do you think the customers will think? 797 00:51:57,400 --> 00:52:02,400 From a public's perspective, a bit of a disappointment, 798 00:52:02,400 --> 00:52:05,960 but from our perspective, it's going to look absolutely wonderful 799 00:52:05,960 --> 00:52:09,520 compared to what it has been through, this environment. 800 00:52:09,520 --> 00:52:12,880 It already... To me, that looks...like art. 801 00:52:16,920 --> 00:52:20,000 The only evidence of the massive construction work 802 00:52:20,000 --> 00:52:23,880 is three blue hoardings, hiding new platform entrances 803 00:52:23,880 --> 00:52:28,280 which will eventually join to the passenger walkways. 804 00:52:32,080 --> 00:52:35,680 An hour later, it's time for the station to open. 805 00:52:35,680 --> 00:52:39,240 Customer services assistant Barry Griffiths is on the early shift. 806 00:52:39,240 --> 00:52:43,280 It's very exciting. It's very exciting, yeah. 807 00:52:43,280 --> 00:52:45,520 It's lovely to have it back. 808 00:52:47,760 --> 00:52:48,880 Fantastic. 809 00:52:53,520 --> 00:52:58,160 The great thing is they've kept all the murals, which is lovely. 810 00:52:58,160 --> 00:53:01,320 They actually look really good. They look great. 811 00:53:03,120 --> 00:53:06,040 I think customers will be expecting a lot more. 812 00:53:06,040 --> 00:53:09,200 They'll think it's going to have been completely refurbished, 813 00:53:09,200 --> 00:53:12,040 ie, you know, it's up top spec. 814 00:53:12,040 --> 00:53:15,440 What they don't realise is this is the start of it, this is the prelim, 815 00:53:15,440 --> 00:53:19,800 when they're just getting it ready to do the big...the big bit. 816 00:53:21,880 --> 00:53:26,360 Bang on time at 5.42, a train rolls into the station. 817 00:53:26,360 --> 00:53:30,880 It's the first time in seven months that a train has stopped at this platform. 818 00:53:32,640 --> 00:53:34,520 There's the dust. 819 00:53:38,680 --> 00:53:40,800 Is it finished? 820 00:53:40,800 --> 00:53:45,000 All that's happened so far is that you've ripped off the...tiles. 821 00:53:45,000 --> 00:53:47,600 I expect something else is going to happen. 822 00:53:47,600 --> 00:53:52,360 Oh, I expected it to be more complete, definitely, yes. I did. 823 00:53:52,360 --> 00:53:56,480 It's just the relief of not having to take three trains to get to Hampstead. 824 00:54:03,880 --> 00:54:09,040 For the renewal of Tottenham Court Road, it's only the end of the beginning. 825 00:54:09,040 --> 00:54:14,320 Above ground, behind the hoardings, the vast new station is just starting to take shape. 826 00:54:29,840 --> 00:54:34,000 David Waboso and Howard Collins are visiting the site. 827 00:54:34,000 --> 00:54:37,920 I could spend all day here. It's so exciting, this place, you know. 828 00:54:37,920 --> 00:54:38,960 I love it. 829 00:54:40,680 --> 00:54:43,200 You can just see the tops of the buses, 830 00:54:43,200 --> 00:54:47,600 but behind that hoarding are people marching up and down Oxford Street. 831 00:54:47,600 --> 00:54:53,080 If you go down five metres, behind that brick-glaze wall there, 832 00:54:53,080 --> 00:54:55,880 are people walking into my ticket hall. 833 00:55:10,360 --> 00:55:15,280 It will be another four years before Tottenham Court Road is finished. 834 00:55:18,680 --> 00:55:23,160 The new station is designed for 200,000 passengers a day. 835 00:55:23,160 --> 00:55:26,160 But even that may not be big enough. 836 00:55:30,760 --> 00:55:33,280 The Tube, in a sense, generates its own traffic. 837 00:55:33,280 --> 00:55:36,360 As soon as you upgrade something, as soon as you put in another 838 00:55:36,360 --> 00:55:40,360 couple of trains per hour, you find that the capacity is taken up. 839 00:55:44,680 --> 00:55:50,200 I mean, we were talking four or five years ago about four million passengers a day in 2016. 840 00:55:50,200 --> 00:55:54,800 Guess what? Last year, back end of 2011, four million passengers a day. 841 00:55:54,800 --> 00:55:58,360 So, we're now thinking five million passengers a day. 842 00:55:58,360 --> 00:56:02,440 And the more you expand, the more people use it. 843 00:56:11,000 --> 00:56:14,680 As soon as you fix this congested point, there's another one 844 00:56:14,680 --> 00:56:19,880 along the line somewhere else to fix, so it's a never-ending task. 845 00:56:19,880 --> 00:56:22,800 What we have to sometimes do is deliver, 846 00:56:22,800 --> 00:56:24,560 I think, sometimes the impossible. 847 00:56:42,640 --> 00:56:46,600 At Victoria Station, at least one part of the upgrade IS finished. 848 00:56:46,600 --> 00:56:49,400 'Ladies and gentlemen, when using the escalator down 849 00:56:49,400 --> 00:56:53,880 'to the Victoria line platform level, can you please stand on the right...' 850 00:56:53,880 --> 00:56:56,520 It makes you think, how did we survive with just two? 851 00:56:56,520 --> 00:57:00,000 When you see all the people coming down. Especially with their bags. 852 00:57:03,000 --> 00:57:06,880 Some days we say to each other, "It's busy today." 853 00:57:06,880 --> 00:57:09,800 It definitely is getting busier. That's why we close them all. 854 00:57:09,800 --> 00:57:11,800 More people are coming. 855 00:57:13,480 --> 00:57:17,800 We're a good team. People who work here know the score, they know how difficult it is. 856 00:57:17,800 --> 00:57:20,040 They'll adapt, cos we always do. 857 00:57:20,040 --> 00:57:22,800 We always do, we always manage it, somehow or another. 858 00:57:22,800 --> 00:57:24,760 Fingers crossed. 859 00:58:00,080 --> 00:58:03,200 Subtitles by Red Bee Media Ltd