1 00:00:02,840 --> 00:00:04,680 Good morning. It's me again. 2 00:00:06,000 --> 00:00:09,720 Below London's streets exists another world. 3 00:00:09,720 --> 00:00:13,400 The madness is my swimming pool. I'm at home in that kind of water. 4 00:00:13,400 --> 00:00:14,440 What can I say? 5 00:00:16,200 --> 00:00:18,440 Every day, 20,000 workers struggle 6 00:00:18,440 --> 00:00:21,680 to keep four million people on the move. 7 00:00:21,680 --> 00:00:24,640 What, there's a customer asleep on the platform? 8 00:00:24,640 --> 00:00:25,960 Yeah, get him on the train. 9 00:00:25,960 --> 00:00:28,640 And it's not easy when the tube is undergoing 10 00:00:28,640 --> 00:00:30,680 the biggest upgrade in its history. 11 00:00:31,720 --> 00:00:34,240 You've got five minutes. I want this site cleared! 12 00:00:34,240 --> 00:00:36,360 Now, cameras will reveal an underground world 13 00:00:36,360 --> 00:00:37,920 we've never fully seen before. 14 00:00:37,920 --> 00:00:42,640 10,421 mobiles since April. 15 00:00:42,640 --> 00:00:45,880 Listen to what I'm saying - pay as you go. 16 00:00:45,880 --> 00:00:47,640 Yeah. Yeah? You just went. 17 00:00:47,640 --> 00:00:50,160 Northern barrier, this guy running up the stairs. 18 00:00:50,160 --> 00:00:51,880 You need to stop him. 19 00:00:53,400 --> 00:00:54,480 BLOWS HORN 20 00:00:54,480 --> 00:00:56,640 We're just the underground part of the city. 21 00:00:56,640 --> 00:01:00,840 London comes down here every single day. It is part of their world. 22 00:01:00,840 --> 00:01:02,760 It is part of everyone's world. 23 00:01:02,760 --> 00:01:04,960 Where'd you go? I love you. 24 00:01:10,640 --> 00:01:13,560 TANNOY: 'This is Stratford.' 25 00:01:13,560 --> 00:01:16,240 'This is Mile End.' 26 00:01:16,240 --> 00:01:19,120 'This is Oxford Circus.' 27 00:01:19,120 --> 00:01:23,640 Every weekday, the Underground takes on the job that defines it - 28 00:01:23,640 --> 00:01:25,240 to get Londoners to work and back. 29 00:01:28,040 --> 00:01:30,120 Rush hour is a misnomer. 30 00:01:30,120 --> 00:01:34,000 50 years ago it might have been one hour, but nowadays it's about three. 31 00:01:34,000 --> 00:01:35,560 Three hours of absolute mayhem. 32 00:01:39,520 --> 00:01:43,760 Passengers think only of their individual struggle. 33 00:01:43,760 --> 00:01:46,440 The staff have to deal with us as a crowd. 34 00:01:46,440 --> 00:01:50,560 They're just people with different clothing and they do different jobs. 35 00:01:50,560 --> 00:01:54,080 If you get them on their own, they're nice and polite. 36 00:01:54,080 --> 00:01:56,280 In a crowd... 37 00:01:56,280 --> 00:01:57,760 they'll hang you. 38 00:01:57,760 --> 00:02:01,560 At the moment, we're totally overcrowded downstairs. 39 00:02:01,560 --> 00:02:05,160 There are gaps of two minutes, three minutes, eight minutes 40 00:02:05,160 --> 00:02:07,520 during rush hour. I mean, it's just a joke. 41 00:02:07,520 --> 00:02:11,000 You just can't plan your life cos they can't provide a proper service. 42 00:02:14,640 --> 00:02:16,960 I hate commuting. I hate London. 43 00:02:16,960 --> 00:02:18,600 Look at this. It's crap. 44 00:02:19,840 --> 00:02:23,080 There's never any seating. Never ever. 45 00:02:23,080 --> 00:02:25,640 At this time of night, you've got no chance of getting a seat. 46 00:02:25,640 --> 00:02:28,120 There's a lot of very angry people 47 00:02:28,120 --> 00:02:30,760 on the Underground travelling around, 48 00:02:30,760 --> 00:02:34,480 but every morning, every single day, they have to press all that down, 49 00:02:34,480 --> 00:02:38,960 push it down and just try and remain composed and get to work. 50 00:02:38,960 --> 00:02:41,000 They are right on the edge. 51 00:02:41,000 --> 00:02:44,800 You need to get in. Yeah, so you don't have to push me. 52 00:02:44,800 --> 00:02:47,920 No, you're trying to push me. No, you were pushing me. 53 00:02:47,920 --> 00:02:49,600 You were behind me. 54 00:02:49,600 --> 00:02:51,480 Boom. 55 00:02:51,480 --> 00:02:53,560 The pressure on the system's enormous, 56 00:02:53,560 --> 00:02:55,680 and there is no margin for error. 57 00:02:55,680 --> 00:02:57,160 Got anything between a quarter 58 00:02:57,160 --> 00:02:59,560 and a half a million people on the network at the moment. 59 00:02:59,560 --> 00:03:02,480 That number of trains, of people, there is no room to breathe. 60 00:03:02,480 --> 00:03:05,120 Anything going wrong has the potential to cause catastrophe. 61 00:03:11,120 --> 00:03:15,120 Each morning, Bob Weedon braces himself for an onslaught. 62 00:03:16,160 --> 00:03:19,400 He supervises a station that is at the heart of rush hour. 63 00:03:21,200 --> 00:03:22,960 This is Bank station, 64 00:03:22,960 --> 00:03:27,160 which is the biggest underground complex in Europe. 65 00:03:27,160 --> 00:03:29,680 If you walked round every corridor on this station, 66 00:03:29,680 --> 00:03:32,040 it would take you something, probably, 67 00:03:32,040 --> 00:03:34,880 like about an hour and 15 minutes at brisk pace. 68 00:03:34,880 --> 00:03:37,560 Not many people see it like this. It's nice and quiet, 69 00:03:37,560 --> 00:03:40,680 you can...it's only your voice here. It's like an echo, isn't it? 70 00:03:40,680 --> 00:03:44,080 It's like it's all your station, just yours. 71 00:03:44,080 --> 00:03:45,480 Just us and the mice! 72 00:03:57,040 --> 00:03:59,440 In the morning peak, 73 00:03:59,440 --> 00:04:02,760 one million commuters pour into the Underground, 74 00:04:02,760 --> 00:04:05,960 each hoping to get to work on time and unscathed. 75 00:04:05,960 --> 00:04:08,360 You know, people come in, they've got their blinkers on, 76 00:04:08,360 --> 00:04:11,240 off the train, up the escalator at the station. 77 00:04:11,240 --> 00:04:15,120 But there's a lot work goes in for us 78 00:04:15,120 --> 00:04:22,240 to ensure they get to their place of work safely and quickly. 79 00:04:22,240 --> 00:04:24,480 I think sometimes, 80 00:04:24,480 --> 00:04:26,720 you should almost...I'd almost say it should be 81 00:04:26,720 --> 00:04:28,240 a bit of a forgettable experience. 82 00:04:28,240 --> 00:04:31,040 If people have people have almost forgotten they've travelled 83 00:04:31,040 --> 00:04:32,880 on the tube, in a way you've done a good job, 84 00:04:32,880 --> 00:04:35,560 because it's not been any inconvenience, you know? 85 00:04:35,560 --> 00:04:38,320 They've just...they're thinking about their work, 86 00:04:38,320 --> 00:04:41,040 not always travelling, so if you can make it as painless 87 00:04:41,040 --> 00:04:45,240 and as speedy as possible, 88 00:04:45,240 --> 00:04:48,480 I think then you've probably done a good job. 89 00:04:50,240 --> 00:04:54,280 Some commuters have their journeys down to a fine art. 90 00:04:54,280 --> 00:04:56,160 I know I get in for eight. 91 00:04:56,160 --> 00:05:02,080 I know how long it takes me to walk from my flat to the tube. 92 00:05:02,080 --> 00:05:05,400 I know I've got to get the 14 minutes past, 93 00:05:05,400 --> 00:05:07,560 which is actually getting a little bit tight, 94 00:05:07,560 --> 00:05:10,240 and if I miss that train, 95 00:05:10,240 --> 00:05:13,680 that means I'm late, 100%. 96 00:05:13,680 --> 00:05:17,160 So...yeah. 97 00:05:17,160 --> 00:05:20,440 Just might run a bit. 98 00:05:30,240 --> 00:05:32,960 Getting London to work on time is 99 00:05:32,960 --> 00:05:35,400 the responsibility of Howard Collins, 100 00:05:35,400 --> 00:05:38,280 chief operating officer of the Tube. 101 00:05:38,280 --> 00:05:39,640 It's like the race. 102 00:05:39,640 --> 00:05:42,240 The other times of the day are like the practice runs 103 00:05:42,240 --> 00:05:46,000 and, you know, the...it's an important time any time of the day. 104 00:05:46,000 --> 00:05:50,240 But that 100 metre final is every day 105 00:05:50,240 --> 00:05:53,560 at round about between eight o'clock and nine o'clock. 106 00:05:53,560 --> 00:05:55,640 That is the test of our performance. 107 00:05:55,640 --> 00:05:58,120 'Can I have the tube lines, please?' 108 00:05:58,120 --> 00:05:59,880 Each morning, senior managers carry out 109 00:05:59,880 --> 00:06:02,280 a postmortem of the previous day's service, 110 00:06:02,280 --> 00:06:04,200 using reports from across the network. 111 00:06:04,200 --> 00:06:08,400 '8:28, the Jubilee was suspended for track access.' 112 00:06:08,400 --> 00:06:10,680 'A metal object on the track.' 113 00:06:10,680 --> 00:06:13,560 'Traction current discharged...' 114 00:06:13,560 --> 00:06:16,920 Today, the troublesome Jubilee line is high on their agenda. 115 00:06:16,920 --> 00:06:20,840 Presumably, they're going to go through that Jubilee... 116 00:06:20,840 --> 00:06:22,760 Blow by blow, George. 117 00:06:22,760 --> 00:06:25,320 Early days to start pointing fingers, 118 00:06:25,320 --> 00:06:28,200 but I think we'll find all this out in the investigation. 119 00:06:28,200 --> 00:06:30,440 So that lost us about a third of the service 120 00:06:30,440 --> 00:06:32,280 yesterday on the Jubilee line. 121 00:06:32,280 --> 00:06:34,880 You know, you can't say, "Oh, well, 122 00:06:34,880 --> 00:06:37,280 "we're all here together, it doesn't really matter." 123 00:06:37,280 --> 00:06:39,760 People have got to know if it was a signal failure. 124 00:06:39,760 --> 00:06:43,080 If someone did the wrong job, they have to be accountable for it. 125 00:06:46,560 --> 00:06:49,880 The rank and file are also feeling the pressure. 126 00:06:51,360 --> 00:06:55,520 Bank station is predicted to reach capacity within four years. 127 00:06:55,520 --> 00:06:58,600 If nothing is done, passengers will have to queue 128 00:06:58,600 --> 00:07:01,600 for an hour just to get into the station. 129 00:07:01,600 --> 00:07:04,240 Rush hour starts from half six, 130 00:07:04,240 --> 00:07:05,680 seven o'clock. 131 00:07:05,680 --> 00:07:09,040 Seven o'clock till ten is busy. 132 00:07:09,040 --> 00:07:12,240 So the old notion of nine to five's a bit old-fashioned, then? Very true. 133 00:07:12,240 --> 00:07:13,640 There's no nine to five. 134 00:07:17,000 --> 00:07:20,160 John Hodges is the control room assistant at Bank. 135 00:07:21,200 --> 00:07:23,240 It's just suits and boots going to work. 136 00:07:23,240 --> 00:07:25,840 I'll go to work, they're going to work. 137 00:07:25,840 --> 00:07:28,000 They're just rushing about from A to B. 138 00:07:28,000 --> 00:07:31,440 John monitors every corner of the station. 139 00:07:31,440 --> 00:07:34,880 As long as they're moving, it's OK. 140 00:07:34,880 --> 00:07:37,520 It's when they stop moving, it's a problem. 141 00:07:38,760 --> 00:07:42,520 I don't think they give themselves enough time to get from A to B. 142 00:07:44,760 --> 00:07:46,720 They're just moving like sheep. 143 00:07:46,720 --> 00:07:49,000 I'm an observer of people. 144 00:07:50,160 --> 00:07:53,120 'I've got a lady here on the gate line' 145 00:07:53,120 --> 00:07:55,080 'and she's dropped a glove on the track.' 146 00:07:55,080 --> 00:07:57,960 'She's just wondering if someone can get it. Over.' 147 00:07:57,960 --> 00:08:00,440 She's dropped her glove on the track, 148 00:08:00,440 --> 00:08:03,160 and she wants us to stop trains and pick it up? 149 00:08:03,160 --> 00:08:05,160 They're on drugs. 150 00:08:05,160 --> 00:08:08,000 PHONE RINGS 151 00:08:08,000 --> 00:08:10,400 How long have you worked at Bank? Too long. 152 00:08:12,520 --> 00:08:13,840 28 years. 153 00:08:15,840 --> 00:08:17,600 Man and boy. 154 00:08:19,520 --> 00:08:21,800 John is also a second pair of eyes for the supervisor 155 00:08:21,800 --> 00:08:23,880 working down at the coalface. 156 00:08:25,160 --> 00:08:29,680 All right, Barnet service. This train is about to depart. Stand clear. 157 00:08:30,680 --> 00:08:33,160 Bob came here as a new supervisor, he didn't have a number. 158 00:08:33,160 --> 00:08:36,160 I said, "What do you want to do?" He said, "well, I'm going out mobile." 159 00:08:38,480 --> 00:08:41,360 I said, "OK, Bob. You're Mobile Bob." 160 00:08:41,360 --> 00:08:43,680 He's been Mobile Bob for three years. 161 00:08:43,680 --> 00:08:45,920 Yeah, Mobile Bob to SCP. 162 00:08:45,920 --> 00:08:47,920 'Yeah, go ahead, Mobile Bob.' 163 00:08:47,920 --> 00:08:51,200 The other supervisors have got numbers. He's Mobile Bob. 164 00:08:51,200 --> 00:08:52,360 He likes it. 165 00:08:52,360 --> 00:08:55,640 'Highly delayed down towards city...' 166 00:08:55,640 --> 00:08:57,480 'Severe on the District...' 167 00:08:57,480 --> 00:09:00,880 ..and still part-suspended on the Jubilee. 168 00:09:00,880 --> 00:09:03,200 Good on the rest of the lines. 169 00:09:03,200 --> 00:09:05,400 We've got problems on a few lines, 170 00:09:05,400 --> 00:09:07,800 but it's not been too bad at the moment. 171 00:09:07,800 --> 00:09:09,360 This is flowing quite well. 172 00:09:09,360 --> 00:09:11,880 Fingers crossed. So far, we're having a good morning. 173 00:09:18,760 --> 00:09:22,600 Each line lays on up to 20 extra trains during peak hours, 174 00:09:22,600 --> 00:09:24,240 but it's a delicate balance. 175 00:09:25,760 --> 00:09:29,840 Too few won't cope with the crowds. Too many will cause a jam. 176 00:09:31,280 --> 00:09:34,200 I'm at control. Train operators approaching Edgware Road, 177 00:09:34,200 --> 00:09:35,800 particularly on the eastbound, 178 00:09:35,800 --> 00:09:38,040 may be a tiny bit of congestion there for five minutes. 179 00:09:38,040 --> 00:09:39,840 We've got an additional train in the area. 180 00:09:40,880 --> 00:09:44,040 Metropolitan line controller Simon Flatto 181 00:09:44,040 --> 00:09:46,120 must keep 100 trains running 182 00:09:46,120 --> 00:09:49,160 through 54 stations to a strict timetable. 183 00:09:49,160 --> 00:09:50,760 Hello, it's Simon at Met control. 184 00:09:50,760 --> 00:09:54,520 Stick off platform 3, all the 4s, no movement...he's just gone. OK. 185 00:09:54,520 --> 00:09:56,200 'I'm a juggler.' 186 00:09:56,200 --> 00:09:59,240 I've got hot potatoes, and I don't want to burn my hands, 187 00:09:59,240 --> 00:10:01,640 so I've got to keep them moving and oh, OK, 188 00:10:01,640 --> 00:10:03,480 you can have that one... 189 00:10:03,480 --> 00:10:04,880 Oh, and you can have that one. 190 00:10:04,880 --> 00:10:07,480 Oh! In comes another couple. Oh, right. Keep them going. 191 00:10:07,480 --> 00:10:09,120 Basically you don't want it to stop. 192 00:10:09,120 --> 00:10:10,920 I don't want the wheels to stop turning. 193 00:10:10,920 --> 00:10:15,280 We influence half a million people's lives every day, you know, 194 00:10:15,280 --> 00:10:18,400 and we're almost like the silent force. 195 00:10:18,400 --> 00:10:21,600 My best explanation is you remind them of Thomas The Tank Engine 196 00:10:21,600 --> 00:10:22,840 and the Fat Controller, 197 00:10:22,840 --> 00:10:26,280 because people can get their heads round that. 198 00:10:26,280 --> 00:10:28,280 Thank you, driver. Out. 199 00:10:28,280 --> 00:10:31,600 The yellow boxes, they're the stations. 200 00:10:31,600 --> 00:10:33,920 The smaller boxes in multi-colours, 201 00:10:33,920 --> 00:10:36,360 they are representative of a train, 202 00:10:36,360 --> 00:10:39,080 so you could be looking at anything from 500 203 00:10:39,080 --> 00:10:42,920 to 750 people on any one of those trains out there. 204 00:10:42,920 --> 00:10:44,560 In the central section, 205 00:10:44,560 --> 00:10:47,240 you basically want a train in every single platform. 206 00:10:47,240 --> 00:10:50,960 If you've got a train in a platform and another in the tunnel behind it, 207 00:10:50,960 --> 00:10:54,360 something's gone wrong, because in a tunnel, creates frustration, 208 00:10:54,360 --> 00:10:57,400 you've effectively created an additional stop for the train, 209 00:10:57,400 --> 00:11:00,720 and to stop a train and start it up again takes two minutes. 210 00:11:00,720 --> 00:11:02,920 Every second counts on a journey. 211 00:11:05,040 --> 00:11:06,760 Good morning, ladies and gentlemen. 212 00:11:06,760 --> 00:11:09,680 Welcome to Canary Wharf station. Please change here for the DLR. 213 00:11:10,880 --> 00:11:13,520 If you look at a tube map, it's veins. 214 00:11:13,520 --> 00:11:16,320 It's the veins through the heart of London. 215 00:11:16,320 --> 00:11:19,400 So if one of them gets broke or clogged up, 216 00:11:19,400 --> 00:11:22,560 not only do us staff have heart attacks, 217 00:11:22,560 --> 00:11:24,720 but the rest of the system has a heart attack. 218 00:11:24,720 --> 00:11:27,800 You've just got to look, the Underground's like a massive heart 219 00:11:27,800 --> 00:11:29,880 with all these veins going into it, 220 00:11:29,880 --> 00:11:33,720 and if it gets clogged up, it causes a problem. 221 00:11:39,080 --> 00:11:42,840 This morning, not all the veins are pumping normally. 222 00:11:53,880 --> 00:11:55,760 Was there no announcement on the train? 223 00:11:57,440 --> 00:12:00,800 The tube itself has taken the unprecedented step 224 00:12:00,800 --> 00:12:03,800 of deliberately severing a section of the Circle line 225 00:12:03,800 --> 00:12:05,280 for a whole month. 226 00:12:05,280 --> 00:12:07,760 Go to South Kensington on that one, 227 00:12:07,760 --> 00:12:10,640 and then the Piccadilly line up. OK. 228 00:12:10,640 --> 00:12:11,840 OK? 229 00:12:11,840 --> 00:12:15,280 Commuters are usually spared the pain of engineering work. 230 00:12:16,720 --> 00:12:19,280 But without weekday closure, this part of the upgrade 231 00:12:19,280 --> 00:12:22,160 would take six months to complete. 232 00:12:22,160 --> 00:12:24,320 Yeah? Come on, crack on. 233 00:12:24,320 --> 00:12:27,640 All the track between High Street Kensington 234 00:12:27,640 --> 00:12:30,800 and Edgware Road is being dug up and replaced. 235 00:12:30,800 --> 00:12:32,360 Let's go, then, lads. 236 00:12:32,360 --> 00:12:35,160 This part of the line has some of the oldest stations and tunnels 237 00:12:35,160 --> 00:12:38,360 on the network, dating back to the 1860s. 238 00:12:39,480 --> 00:12:41,720 One of the problems we have round this stretch is, 239 00:12:41,720 --> 00:12:43,720 we have a lot of flooding. 240 00:12:43,720 --> 00:12:46,120 That's caused by poor track form, poor drainage. 241 00:12:46,120 --> 00:12:48,880 What that gives us is constant signal failures, 242 00:12:48,880 --> 00:12:53,000 what that does is grinds down the reliability of the Circle line 243 00:12:53,000 --> 00:12:54,920 and the District line. 244 00:12:54,920 --> 00:12:57,320 This job is going to fix that. 245 00:12:59,240 --> 00:13:01,160 Replacing two roads of track 246 00:13:01,160 --> 00:13:03,960 along a one-mile section is costing £10 million. 247 00:13:05,240 --> 00:13:09,480 Ahead of the tracklayers, teams are working to improve drainage 248 00:13:09,480 --> 00:13:13,360 by digging a complex system of pipes into the earth. 249 00:13:13,360 --> 00:13:16,360 But London's clay can conceal surprises. 250 00:13:16,360 --> 00:13:19,040 How we doing, lads? All right? Yeah. 251 00:13:19,040 --> 00:13:20,480 What's the hold-up? 252 00:13:20,480 --> 00:13:21,680 It's a sewer. 253 00:13:21,680 --> 00:13:25,040 That's one of the problems, isn't it? Yeah. 254 00:13:25,040 --> 00:13:26,440 That drains into... 255 00:13:26,440 --> 00:13:29,200 Into the main sewer, which is in the middle. Yeah. 256 00:13:29,200 --> 00:13:31,280 One of the problems we've got here is, 257 00:13:31,280 --> 00:13:32,920 that's a sewer. 258 00:13:34,280 --> 00:13:35,920 As we go through here, 259 00:13:35,920 --> 00:13:37,520 we keep finding these. 260 00:13:37,520 --> 00:13:41,280 We knew a lot of them were there, and some we just come across, 261 00:13:41,280 --> 00:13:43,480 because they're not on any drawings 262 00:13:43,480 --> 00:13:45,640 and they've been lost in the mists of time. 263 00:13:45,640 --> 00:13:48,720 What they do is they hold us up. 264 00:13:51,080 --> 00:13:55,280 With Victorian sewer pipes blocking the planned trench for new pipes, 265 00:13:55,280 --> 00:13:57,640 the team is forced to improvise. 266 00:13:58,880 --> 00:14:02,720 We have to now dig this whole thing out by hand, 267 00:14:02,720 --> 00:14:07,800 and there's probably about 100-odd metres of it. 268 00:14:07,800 --> 00:14:11,600 Behind this, of course, then we've got sand coming, 269 00:14:11,600 --> 00:14:13,320 we've got ballast coming, 270 00:14:13,320 --> 00:14:17,800 so these guys are running ahead of that programme, 271 00:14:17,800 --> 00:14:21,000 and if they slow up, then what they can do is, 272 00:14:21,000 --> 00:14:24,600 they can cause that programme to slow down behind them. 273 00:14:24,600 --> 00:14:27,440 Back to the old days with navvies and shovels, isn't it? 274 00:14:29,280 --> 00:14:32,040 With the dig, drainage and installation of track 275 00:14:32,040 --> 00:14:33,480 happening simultaneously, 276 00:14:33,480 --> 00:14:38,000 there are up to 150 people working on the site at any one time. 277 00:14:38,000 --> 00:14:41,800 This is the bit in the railway industry people don't realise. 278 00:14:41,800 --> 00:14:44,000 Everything's got to be done by hand. 279 00:14:44,000 --> 00:14:45,840 All these rails, they're 90 meters long, 280 00:14:45,840 --> 00:14:47,440 they've got to be lifted up by hand. 281 00:14:48,520 --> 00:14:51,920 Machines designed to lay track on open sections of railway 282 00:14:51,920 --> 00:14:55,120 can't fit into the tight, curving tunnels of the underground. 283 00:14:55,120 --> 00:14:59,000 Each 90-metre rail weighs five and a half tonnes. 284 00:15:00,680 --> 00:15:02,880 Imagine the rail like an elastic band. 285 00:15:02,880 --> 00:15:07,920 If you bend an elastic band, at the centre point, if the whole thing doesn't come over together, 286 00:15:07,920 --> 00:15:10,960 the rails will start whipping around. 287 00:15:10,960 --> 00:15:12,760 That's why we've got to do it together. 288 00:15:12,760 --> 00:15:14,920 You watch the end of the rail... Easy, lads! 289 00:15:14,920 --> 00:15:16,920 Easy! 290 00:15:16,920 --> 00:15:20,080 Watch your hands in there, mate! 291 00:15:20,080 --> 00:15:22,080 Go on, lads, bring it over. 292 00:15:24,160 --> 00:15:25,160 Steady! 293 00:15:25,160 --> 00:15:26,800 Go on, lads. Nice and easy. 294 00:15:29,120 --> 00:15:32,400 There you go. One rail in. Next rail to go. 295 00:15:32,400 --> 00:15:34,280 I think it's pressure all round. 296 00:15:34,280 --> 00:15:38,480 A lot of pressure comes all the way down from the Mayor's office, all the way down to us. 297 00:15:38,480 --> 00:15:42,520 They want to see results. Everybody wants to see results. 298 00:15:42,520 --> 00:15:46,160 And it's a challenging project. 299 00:15:48,000 --> 00:15:53,320 We need to do this stuff. Some of this rail was put in before you and I were born 300 00:15:53,320 --> 00:15:56,280 and probably before our dads were born. 301 00:15:56,280 --> 00:16:00,560 We've got to bring this stuff up to modern-day standards and make sure that it's fit 302 00:16:00,560 --> 00:16:03,040 for a 21st century railway. 303 00:16:09,760 --> 00:16:11,160 TANNOY: Ladies and gentlemen. 304 00:16:11,160 --> 00:16:13,960 Service update from the Liverpool Street control room. 305 00:16:13,960 --> 00:16:18,280 On the Bakerloo line, there are severe delays due to a signal failure at Queen's Park. 306 00:16:19,760 --> 00:16:24,240 Control room assistant Mark Davies has worked on the tube for 14 years. 307 00:16:25,320 --> 00:16:28,920 From his lookout, he's learned what to expect from the 50,000 passengers 308 00:16:28,920 --> 00:16:31,680 who pass through his station during the peaks. 309 00:16:32,720 --> 00:16:37,960 It's quite a short window between somewhere around quarter past, twenty past eight 310 00:16:37,960 --> 00:16:40,280 to about twenty past nine. 311 00:16:40,280 --> 00:16:43,800 That's when everyone really is rammed in. 312 00:16:46,800 --> 00:16:49,200 I don't even know what everybody does in the City. 313 00:16:49,200 --> 00:16:51,760 I don't even know what all their jobs are. 314 00:16:51,760 --> 00:16:56,680 It's not like they sell something. You can't go to the Gherkin and say, "Give us a dozen of them, please." 315 00:16:56,680 --> 00:16:59,000 What do they do?! 316 00:16:59,000 --> 00:17:00,280 HE LAUGHS 317 00:17:00,280 --> 00:17:03,840 I don't... I don't know what people do! 318 00:17:06,280 --> 00:17:09,360 Check out the amount of customers now. 319 00:17:09,360 --> 00:17:13,040 I said 8.30 and you'll see a difference in customer flow. 320 00:17:13,040 --> 00:17:16,920 If you look at them customers, maybe all them three won't get on this train. 321 00:17:16,920 --> 00:17:20,920 It always baffles me why they don't make their way to the middle of the platform 322 00:17:20,920 --> 00:17:23,200 cos they could have got on this train, if they did. 323 00:17:23,200 --> 00:17:27,400 Customer information. Please use all available space on the platform. 324 00:17:27,400 --> 00:17:31,720 Move towards the centre of the platform, where you'll find there is plenty of room to stand 325 00:17:31,720 --> 00:17:33,480 and board your train safely. 326 00:17:33,480 --> 00:17:36,720 Are they listening? No, they don't listen, really. 327 00:17:36,720 --> 00:17:40,440 They can't. They have to stand there every morning. 328 00:17:40,440 --> 00:17:43,120 That guy there, he's been doing that for 30 years. 329 00:17:43,120 --> 00:17:48,040 They have to go to THAT carriage, to THAT door so that when they arrive at their station, 330 00:17:48,040 --> 00:17:52,160 they are closest to the escalator or the first one out of the station. 331 00:17:52,160 --> 00:17:54,760 It is a rat race. 332 00:17:54,760 --> 00:17:57,920 TANNOY: Please use the alternative routes available. King's Cross... 333 00:17:57,920 --> 00:18:01,680 But in the rat race, every small advantage helps. 334 00:18:01,680 --> 00:18:03,640 TANNOY: We are not moving at present... 335 00:18:10,800 --> 00:18:12,320 Why did you choose this seat? 336 00:18:12,320 --> 00:18:15,800 This seat? It's nice and out of the way. 337 00:18:15,800 --> 00:18:17,400 Also, I've got the heater under here. 338 00:18:17,400 --> 00:18:19,520 It's one of the warmest places. 339 00:18:20,720 --> 00:18:24,320 And it's close to the door so when I go to Baker Street, I get a quick exit. 340 00:18:24,320 --> 00:18:28,520 So, have to plan these things properly, you know. 341 00:18:34,840 --> 00:18:37,080 RECORDED MESSAGE: ..change for the Central line. 342 00:18:38,440 --> 00:18:39,600 Get ready to run! 343 00:18:39,600 --> 00:18:42,600 You can see why I get on to this carriage. 344 00:18:42,600 --> 00:18:47,560 I was good at the 100 metres at school. If you're good at sport, you can do the tube! 345 00:18:47,560 --> 00:18:49,080 Seat. 346 00:18:53,080 --> 00:18:57,240 If we'd got on more up the train, we wouldn't have got a seat. It's kind of your strategy... 347 00:18:57,240 --> 00:18:59,520 RECORDED MESSAGE: This is Marble Arch. 348 00:18:59,520 --> 00:19:01,680 ..getting a seat. Wow! 349 00:19:01,680 --> 00:19:03,520 If you look at it like that, it's sad! 350 00:19:03,520 --> 00:19:04,560 SHE LAUGHS 351 00:19:07,200 --> 00:19:09,480 I think it's today's society, isn't it? 352 00:19:09,480 --> 00:19:12,640 Everywhere, you've got to be somewhere, you got to do this, 353 00:19:12,640 --> 00:19:16,080 you've got to cram as much into a day as you possibly can. 354 00:19:16,080 --> 00:19:19,360 Everyone's just got it in their head that they need to make that train. 355 00:19:19,360 --> 00:19:23,800 They need to get on that train because there's not gonna be another train following in a minute. 356 00:19:23,800 --> 00:19:28,280 That minute is just going to be the world of difference for some people. 357 00:19:28,280 --> 00:19:31,040 This is it. We've got the and the tunnel now 358 00:19:31,040 --> 00:19:32,960 so this is Baker Street. 359 00:19:32,960 --> 00:19:36,440 Here we go. Get in position now. 360 00:19:40,920 --> 00:19:44,840 Fighting for position on the stairs. 361 00:19:44,840 --> 00:19:49,160 And some people will actually run round the back just to get a few yards 362 00:19:49,160 --> 00:19:53,440 but...when it's like this, I like to do things properly. 363 00:19:55,720 --> 00:20:00,320 One commuter has taken the desire to be in poll position a step further. 364 00:20:02,440 --> 00:20:08,440 I was finding myself travelling from the office to various places or from home to various other places 365 00:20:08,440 --> 00:20:11,200 and I noticed that 366 00:20:11,200 --> 00:20:14,880 if I got on the right door of the right carriage, 367 00:20:14,880 --> 00:20:19,800 it would place me adjacent to the exit that I needed. I thought, when that happened, 368 00:20:19,800 --> 00:20:21,360 it was generally by coincidence. 369 00:20:21,360 --> 00:20:23,240 It made me feel, strangely, really good. 370 00:20:24,440 --> 00:20:28,680 I thought, "Maybe I don't need to put it down to chance any longer. 371 00:20:28,680 --> 00:20:33,640 "What about if I started recording which door of which carriage to get off 372 00:20:33,640 --> 00:20:37,760 "so I'll always be the first one off? and adjacent to the exit that I need?" 373 00:20:39,760 --> 00:20:42,960 I got on the tube every morning and rode the whole London Underground 374 00:20:42,960 --> 00:20:47,400 and marked out which door of which carriage to board for all of the stations 375 00:20:47,400 --> 00:20:48,640 all 700 platforms 376 00:20:48,640 --> 00:20:51,280 and all, must be, 4,000 interchanges. 377 00:20:53,280 --> 00:20:57,760 I've still got some of the original records. 378 00:20:57,760 --> 00:21:01,120 You can see that there's lots of them. 379 00:21:01,120 --> 00:21:07,760 I'd literally have it pre-planned and printed out in terms of which of the stations 380 00:21:07,760 --> 00:21:11,080 in sequential order and where there would be a transfer. 381 00:21:11,080 --> 00:21:15,040 I just have to then mark which direction that the train entered the platform 382 00:21:15,040 --> 00:21:19,280 and the appropriate door of each carriage. 383 00:21:19,280 --> 00:21:22,600 Hands up, I'm definitely a tube geek at least! 384 00:21:22,600 --> 00:21:24,240 Maybe a geek in other ways. 385 00:21:24,240 --> 00:21:29,720 There is an element of obsessiveness to get the whole network but then I don't think there's any point 386 00:21:29,720 --> 00:21:32,600 just doing it for the busy stations. 387 00:21:32,600 --> 00:21:35,320 People need it, even here out at Cockfosters. 388 00:21:35,320 --> 00:21:38,040 To know that you can get off the front door of the first carriage 389 00:21:38,040 --> 00:21:44,280 just saves that walking, which can be late at night. Just that little bit of timesaving 390 00:21:44,280 --> 00:21:45,960 more than trying to beat the crowds. 391 00:21:47,320 --> 00:21:52,400 Lance has now sold a phone application based on his research to more than 100,000 other 392 00:21:52,400 --> 00:21:55,120 time-conscious commuters. 393 00:21:55,120 --> 00:21:57,080 TANNOY: ..the Hammersmith and City line. 394 00:21:58,240 --> 00:22:04,200 226, platform 2. Reform to 261 for the Hammersmith westbound 8.47. 395 00:22:04,200 --> 00:22:06,800 It's the peak of the peak. 396 00:22:06,800 --> 00:22:11,200 Even a minor incident can now escalate into major delays. 397 00:22:12,640 --> 00:22:18,000 We've had a train sitting down at King's Cross for 15 to an additional 30 seconds. 398 00:22:18,000 --> 00:22:20,440 Now you can see the trains are bunched up in the tunnels. 399 00:22:20,440 --> 00:22:25,800 The knock-on impact of 15 seconds of someone holding the doors 400 00:22:25,800 --> 00:22:28,920 so there mate can grab the train and not spill their coffee 401 00:22:28,920 --> 00:22:33,920 is, basically, one, two, three, four, five trains have all had an additional stop. 402 00:22:33,920 --> 00:22:40,080 That's ten minutes of extra railway time lost because 403 00:22:40,080 --> 00:22:42,080 we can't gain that time back. 404 00:22:42,080 --> 00:22:47,840 The immediate train behind will be two minutes late. Four trains back, it'll be ten minutes late. 405 00:22:47,840 --> 00:22:54,360 All because one person wanted to hold the doors just so they could say, "See you Saturday to their late. 406 00:22:54,360 --> 00:22:57,600 That's why it says please don't obstruct the doors, it'll cause delays. 407 00:22:57,600 --> 00:23:03,680 The knock-on effect is 1,000 people behind have been delayed by somewhere in the region of 408 00:23:03,680 --> 00:23:07,720 about ten minutes each. That's massive. 409 00:23:07,720 --> 00:23:09,280 PHONE RINGS 410 00:23:09,280 --> 00:23:13,600 Stand back against the walls, please, as the train comes in. Stand away from the platform edge. 411 00:23:13,600 --> 00:23:15,120 Train is approaching. 412 00:23:15,120 --> 00:23:18,800 "Stand behind the yellow line, please. Stand behind the white line." 413 00:23:18,800 --> 00:23:22,640 Why are they standing so close to the edge? 414 00:23:22,640 --> 00:23:26,840 The train is moving out. They're still standing there. Look. 415 00:23:31,720 --> 00:23:34,520 See that guy at the end? He's over the yellow line. 416 00:23:34,520 --> 00:23:36,600 He's obviously oblivious to it all. 417 00:23:36,600 --> 00:23:38,640 Now he's stepped back. 418 00:23:38,640 --> 00:23:40,920 I wouldn't stand at the front if I was a passenger. 419 00:23:40,920 --> 00:23:43,640 It only takes one little nudge... 420 00:23:45,600 --> 00:23:48,000 It could be fatal, really. 421 00:23:50,960 --> 00:23:54,040 Essential gate line. Take out another gate, please. 422 00:23:54,040 --> 00:23:55,720 Take out another gate. 423 00:23:56,760 --> 00:24:02,520 At Bank Station, the number of people moving from one line to another has grown by 40% 424 00:24:02,520 --> 00:24:04,560 in the last ten years. 425 00:24:04,560 --> 00:24:07,400 It's stacking up, one after the other now. 426 00:24:07,400 --> 00:24:13,160 See how you've got this knot of people all trying to squeeze onto that escalator. 427 00:24:15,560 --> 00:24:18,160 Staff have worked out a system to deal with bottlenecks. 428 00:24:18,160 --> 00:24:23,480 A science of people movement that buys valuable seconds. 429 00:24:23,480 --> 00:24:31,160 We're trying to slow people down, make them walk an extra ten paces round to an exit - slows them down. 430 00:24:31,160 --> 00:24:35,080 If you want the Central line, down this corridor and turn left for the Central line. 431 00:24:35,080 --> 00:24:38,840 Down this corridor and turn left for the Central line. 432 00:24:38,840 --> 00:24:41,520 Pull it across. Yeah, pull it across. 433 00:24:43,440 --> 00:24:48,000 If you try and spread the crowd out because they're getting congested at the bottom of this escalator, 434 00:24:48,000 --> 00:24:53,240 what you try and do is thin the crowd out, make them walk a bit longer round this block to thin it out. 435 00:24:53,240 --> 00:24:55,800 Also, there's another exit to the Central line along there. 436 00:24:55,800 --> 00:25:00,760 If they walk along there, it's quicker to walk along there than it is to get up this escalator. 437 00:25:00,760 --> 00:25:04,880 It's about trying to manage the crowds. 438 00:25:04,880 --> 00:25:08,080 We're trying to make it quicker for people to get off the stations and safer. 439 00:25:08,080 --> 00:25:10,720 But people don't always appreciate that. 440 00:25:10,720 --> 00:25:14,240 Central line and exit down this way, turn left. 441 00:25:14,240 --> 00:25:16,080 Down this corridor, turn left. 442 00:25:16,080 --> 00:25:17,600 That way. Way out? Yeah. 443 00:25:17,600 --> 00:25:19,720 Down there and turn left, my love. 444 00:25:21,240 --> 00:25:25,440 He's closing the gate again now so the people coming up will see a closed gate, 445 00:25:25,440 --> 00:25:30,840 and they'll think, "Why is he making me walk all the way around, when all I have to do is go straight across?" 446 00:25:30,840 --> 00:25:36,440 They have no understanding, when we do something like that, it is for a reason. 447 00:25:36,440 --> 00:25:39,600 It's not just to have a go at them. 448 00:25:39,600 --> 00:25:40,640 "Let's pay back. 449 00:25:40,640 --> 00:25:46,000 "For all those times that somebody swore at me. Let's close a gate and make them walk a bit further." 450 00:25:46,000 --> 00:25:47,560 It's not like that. 451 00:25:47,560 --> 00:25:53,160 Anyone for the Central line, it would be quicker going down that corridor, up the stairs for the Central line. 452 00:25:53,160 --> 00:25:58,520 Some of the things people do, if they saw themselves on camera, they wouldn't believe it. 453 00:25:58,520 --> 00:26:03,280 Some people will try and dive in a closing door. It's dangerous. 454 00:26:03,280 --> 00:26:06,680 If they watch themselves do it, they'll think, "What am I doing?" 455 00:26:06,680 --> 00:26:09,880 You look at the board and the next train is in a minute. It's unbelievable. 456 00:26:09,880 --> 00:26:13,640 They'll push and jostle each other. There's no manners. Ask anyone here, 457 00:26:13,640 --> 00:26:16,520 you know, is it any fun travelling to and from work? 458 00:26:16,520 --> 00:26:19,920 Nine out of ten are going to say, "No, it's horrendous." 459 00:26:19,920 --> 00:26:24,360 For the Central line and exit down this corridor and turn left. For the Central line and exit 460 00:26:24,360 --> 00:26:26,880 down this corridor, turn left. 461 00:26:26,880 --> 00:26:32,400 A station supervisor shepherding crowds is one way to keep people moving. 462 00:26:32,400 --> 00:26:38,080 But there are more subtle methods at play. Paul Marchant is part of a design team 463 00:26:38,080 --> 00:26:42,000 that uses signage to speed up the flow. 464 00:26:42,000 --> 00:26:43,680 As you come in, you use the gate line 465 00:26:43,680 --> 00:26:45,960 and then you enter into the decision point. 466 00:26:45,960 --> 00:26:50,400 The idea is that all the information you need to make a decision, once you enter the system, 467 00:26:50,400 --> 00:26:52,160 is here and readily available. 468 00:26:52,160 --> 00:26:56,360 You look up, you have a colour-coded Central line, the Northern line, the Waterloo line, 469 00:26:56,360 --> 00:26:57,800 the Docklands Light Railway. 470 00:26:57,800 --> 00:26:59,480 It's called phased disclosure. 471 00:26:59,480 --> 00:27:04,360 What we do is we give people enough information to make decisions at that particular point. 472 00:27:04,360 --> 00:27:07,760 But we're not giving them too much information to overload them. 473 00:27:07,760 --> 00:27:12,600 The point size that we use, the size of the lettering 474 00:27:12,600 --> 00:27:15,800 has to be a certain point size. They are called x heights. In other words, 475 00:27:15,800 --> 00:27:18,640 if you're ten yards away the size of the lettering has to be so high, 476 00:27:18,640 --> 00:27:22,040 if you're 15 yards away, it has to be so high and so on. 477 00:27:22,040 --> 00:27:25,840 It's all about your sight lines or your sight distances. 478 00:27:29,400 --> 00:27:33,760 As we're moving along the interconnecting passageway, we're coming to the escalator. 479 00:27:33,760 --> 00:27:35,760 This is a decision-making point. 480 00:27:35,760 --> 00:27:39,240 We have a suspended signage, reassuring us 481 00:27:39,240 --> 00:27:41,200 that we are going in the right direction. 482 00:27:41,200 --> 00:27:43,840 As we get down to the bottom of the escalator, 483 00:27:43,840 --> 00:27:47,080 there will be a decision-making point again. 484 00:27:47,080 --> 00:27:50,920 A decision-making point here. We have a piece of suspended signage 485 00:27:50,920 --> 00:27:53,400 and again a split. 486 00:27:53,400 --> 00:27:56,520 The Northern line splits, either southbound or northbound. 487 00:27:56,520 --> 00:28:00,280 You're aiding the flow because you don't want people to dwell here. 488 00:28:00,280 --> 00:28:05,960 As you move on to the platform, as a point of reassurance, 489 00:28:05,960 --> 00:28:09,600 you have a repetition of that signage as a large-scale. 490 00:28:11,960 --> 00:28:15,960 Without the signage, people wouldn't be able to make decisions at particular points 491 00:28:15,960 --> 00:28:17,800 and then things would start backing up. 492 00:28:17,800 --> 00:28:20,840 People would back onto the platforms, 493 00:28:20,840 --> 00:28:25,720 people wouldn't be able to get on the trains, get off the trains so the system would slow down. 494 00:28:25,720 --> 00:28:30,880 That's what design does. It enables a system to work more efficiently. 495 00:28:30,880 --> 00:28:33,880 There is an enormous pleasure in doing that, but when you talk about it, 496 00:28:33,880 --> 00:28:36,280 people are puzzled at what I do for a living. 497 00:28:36,280 --> 00:28:38,280 They think it happens by itself. 498 00:28:38,280 --> 00:28:42,960 But it doesn't. It's a very considered way that things are done on the underground. 499 00:28:47,880 --> 00:28:50,080 It's not just people that clog up the system. 500 00:28:50,080 --> 00:28:54,560 Rubbish and litter is a big problem here. The newspapers 501 00:28:54,560 --> 00:28:59,160 that are given away freely are thrown about the station...freely. 502 00:28:59,160 --> 00:29:04,120 We have to deal with two tonnes of newspapers at this station. 503 00:29:04,120 --> 00:29:08,560 Leave them on the trains, platforms, anywhere. 504 00:29:08,560 --> 00:29:12,600 Throw them on the seats, on the top of the escalators, bottom of the escalators. 505 00:29:12,600 --> 00:29:15,440 They just cause hassle. 506 00:29:18,280 --> 00:29:22,160 This is the busy part of the station, paperwise. 507 00:29:22,160 --> 00:29:26,240 Sometimes, you get people just throw it on the floor. 508 00:29:26,240 --> 00:29:27,960 It does get on your nerves. 509 00:29:27,960 --> 00:29:30,760 I have worked here five years. 510 00:29:30,760 --> 00:29:34,840 When I first started, the free papers were not here. But since the Metro's come in, 511 00:29:34,840 --> 00:29:40,000 it's definitely increased our workload. 512 00:29:41,720 --> 00:29:47,520 If one puts one on the bottom of the escalator then... 513 00:29:47,520 --> 00:29:51,600 everyone else thinks it's all right for them to put it there, so... 514 00:29:58,520 --> 00:30:02,400 I just got a call to say someone's not well up at exit number six. 515 00:30:02,400 --> 00:30:05,640 All I know is that it's a female who's not well and can't move, so... 516 00:30:07,080 --> 00:30:08,760 That's as much as I know. 517 00:30:08,760 --> 00:30:13,480 More than 300 passengers a year faint on the underground. 518 00:30:13,480 --> 00:30:18,120 A young woman at Bank needs help after falling ill on her journey. 519 00:30:18,120 --> 00:30:20,920 Code one on the spiral stairs going down. 520 00:30:24,640 --> 00:30:27,480 While staff tend to the passenger at street level, 521 00:30:27,480 --> 00:30:31,640 mobile Bob is alerted to a second incident down in the station. 522 00:30:31,640 --> 00:30:35,040 Yeah, I'm going to go down here, there's another one - someone's 523 00:30:35,040 --> 00:30:38,240 fallen down the stairs going down to the Northern line from the Central. 524 00:30:38,240 --> 00:30:41,520 I need some details. OK. 525 00:30:41,520 --> 00:30:43,600 RADIO: 59 you're... 526 00:30:45,840 --> 00:30:48,320 It's so busy now, there's a lot of congestion. 527 00:30:48,320 --> 00:30:50,280 We're going to try and get them 528 00:30:50,280 --> 00:30:52,720 moved to an area out the way of all the crowds. 529 00:30:53,960 --> 00:30:58,200 She's cut her nose and everything else, she's aged 23. 530 00:30:58,200 --> 00:31:02,800 Let's have another look now, love. Think you might need a stitching. 531 00:31:02,800 --> 00:31:07,920 You feel OK? Yeah. But shaken? Yeah. Course, yeah. Course. 532 00:31:07,920 --> 00:31:12,240 Yeah, we've got an ambulance or paramedic coming at exit six, 533 00:31:12,240 --> 00:31:14,480 staff are at exit six. 534 00:31:14,480 --> 00:31:18,920 All right, for them to come and treat you down here, it's going 535 00:31:18,920 --> 00:31:23,800 to cause chaos and it's not a very good area to treat you in anyway. 536 00:31:23,800 --> 00:31:24,840 Right. 537 00:31:24,840 --> 00:31:27,560 RADIO: You're going to get a few more people going round... 538 00:31:27,560 --> 00:31:30,800 BLEEP so obviously they can't get down the BLEEP spirals so just let them through, please? 539 00:31:30,800 --> 00:31:34,240 Shut it! Right, an ambulance crew is on their way down to you. 540 00:31:36,760 --> 00:31:41,880 The ambulance crew is on its way to you, do not pass each other! 541 00:31:41,880 --> 00:31:45,400 Yeah, mobile to Gate line, hold the ambulance on the Gate line 542 00:31:45,400 --> 00:31:48,160 please, hold the ambulance on the Gate line, we're coming up. 543 00:31:48,160 --> 00:31:51,680 Yeah, the other side there, the other side now. 544 00:31:51,680 --> 00:31:54,160 They're just coming on the west. 545 00:31:54,160 --> 00:31:57,720 All right? Yeah. 546 00:31:57,720 --> 00:32:01,160 She's fell on the stairs, split her nose as you can see. 547 00:32:01,160 --> 00:32:04,280 Lot of blood and that. How many stairs did you fall down, my love? 548 00:32:04,280 --> 00:32:08,520 Barely has the second casualty been seen to than another is reported. 549 00:32:08,520 --> 00:32:10,120 Yeah, go ahead 35. 550 00:32:10,120 --> 00:32:12,880 Yeah, I need a first aid team at platform four... 551 00:32:17,640 --> 00:32:22,760 This is mobile, first aider required down on four. 552 00:32:25,560 --> 00:32:28,440 Before you go, we've got another woman downstairs who's fallen 553 00:32:28,440 --> 00:32:30,760 and bashed her head. I know. 554 00:32:30,760 --> 00:32:33,600 That's not the one that the paramedics came, I've got a third one. 555 00:32:33,600 --> 00:32:35,760 Going down the stairs, hit her head on the floor. 556 00:32:35,760 --> 00:32:39,160 What's going on down there? I don't know, listen, it's one of them mornings. 557 00:32:39,160 --> 00:32:41,280 What are you doing to me today, John, 558 00:32:41,280 --> 00:32:44,240 with people collapsing everywhere? 559 00:32:44,240 --> 00:32:47,000 We now have three casualties, the third one which is the one on platform four, 560 00:32:47,000 --> 00:32:50,720 I'm going to make my way down now with a member of the ambulance crew. 561 00:32:50,720 --> 00:32:53,480 We've got paramedics on site 562 00:32:53,480 --> 00:32:55,720 and an ambulance crew is coming down to you, Imran. 563 00:32:55,720 --> 00:33:00,200 See, wish you hadn't come now. It don't rain, it pours! Honestly. 564 00:33:00,200 --> 00:33:02,360 You get mornings when nothing happens 565 00:33:02,360 --> 00:33:05,920 and now this is the third one within ten minutes, it's just... 566 00:33:05,920 --> 00:33:07,840 You just can't tell what's going to happen. 567 00:33:07,840 --> 00:33:13,760 They're like flies, ain't they, this morning? Flipping heck. 568 00:33:13,760 --> 00:33:18,520 You're not wrong. Keep left, keep left! Keep left. Keep left, please. 569 00:33:18,520 --> 00:33:21,840 What's your name? Carly. Carly, OK. I'm Simon. What happened? 570 00:33:21,840 --> 00:33:24,720 Just fainted. We're you on the train at the time? Yeah. 571 00:33:24,720 --> 00:33:27,040 Do you want to move along, my love, do you want to move along? 572 00:33:27,040 --> 00:33:28,920 You're blocking up the platform there a bit. 573 00:33:28,920 --> 00:33:30,960 Are female passengers common fainters? Yes. 574 00:33:33,200 --> 00:33:35,280 Why do you think that is? 575 00:33:35,280 --> 00:33:40,040 Cos they're female and they don't listen. They don't have breakfast. 576 00:33:40,040 --> 00:33:42,800 They don't eat in the morning. 577 00:33:44,440 --> 00:33:47,320 Did you say you didn't have any breakfast this morning? 578 00:33:47,320 --> 00:33:49,720 Yeah, no I didn't. Never have breakfast. Oh really? 579 00:33:49,720 --> 00:33:52,480 Cos we get a lot of people faint cos they haven't had breakfast. 580 00:33:52,480 --> 00:33:55,480 She's been standing up for 25 minutes. That's why, I'd imagine. Yeah. 581 00:33:55,480 --> 00:33:59,240 Yeah, 50 to, uh... Yeah, you receiving, over? Go ahead, Paul. 582 00:34:02,440 --> 00:34:05,280 Yeah, are you on your way down to platform four with some water? 583 00:34:05,280 --> 00:34:11,280 Want any soda in this? Lime? You took your time, bro! 584 00:34:11,280 --> 00:34:14,200 He's got you a martini, I don't know if that's any good. 585 00:34:14,200 --> 00:34:15,680 Thank you very much. 586 00:34:18,360 --> 00:34:22,040 We've got another one, Dan. What is going on today?! Fourth one! 587 00:34:22,040 --> 00:34:23,800 It's a busy day. 588 00:34:23,800 --> 00:34:26,120 Platform four again. 589 00:34:29,680 --> 00:34:31,200 You're not going to believe this, 590 00:34:31,200 --> 00:34:33,680 I think we've got another one up the platform. 591 00:34:33,680 --> 00:34:35,720 Yeah, there's another one up the end of the platform, over. 592 00:34:37,200 --> 00:34:39,880 Right. No, sir, I got two... I got many things going off. 593 00:34:39,880 --> 00:34:42,840 Yeah, it happens quite a lot to me. Does it? Yeah. 594 00:34:44,200 --> 00:34:48,200 We've got an ambulance, paramedic here. No, no. I'm fine! You're fine? 595 00:34:48,200 --> 00:34:55,200 I'm sure you are. What's your name? Mel. Mel, I'm Simon. Right. 596 00:34:56,760 --> 00:34:59,840 Bit of a busy morning this morning. I'm sorry. It's all right. 597 00:34:59,840 --> 00:35:01,920 Have you been standing up on the train? 598 00:35:01,920 --> 00:35:05,520 Yeah, just come from Stockwell. Yeah. 599 00:35:05,520 --> 00:35:09,400 And you've been standing? How long? 600 00:35:09,400 --> 00:35:12,760 Yeah, both the mobile. 601 00:35:12,760 --> 00:35:16,040 Yeah, 50 receiving, state your message. 602 00:35:16,040 --> 00:35:19,400 Well, I may need your medical assistance 603 00:35:19,400 --> 00:35:21,720 on platform ten in a minute. 604 00:35:24,040 --> 00:35:28,600 Yeah, can I have details please, John. Over. Yeah, I'm awaiting them. 605 00:35:28,600 --> 00:35:31,920 Don't move. Don't move, that man. 606 00:35:33,800 --> 00:35:36,800 I should keep my mouth shut. 607 00:35:36,800 --> 00:35:38,640 That's been my record now, five in a row. 608 00:35:38,640 --> 00:35:42,080 Where's this lady who fainted? Platform ten. Platform ten. 609 00:35:42,080 --> 00:35:47,720 How long have you been standing up on the train for? Uh, I don't know. 610 00:35:47,720 --> 00:35:49,800 50 receiving, state your message. 611 00:35:49,800 --> 00:35:53,400 Right, platform four, shoe has now fallen onto the track, 612 00:35:53,400 --> 00:35:56,360 obviously you'll need to contact the controller. 613 00:35:56,360 --> 00:36:00,520 Arrange protection to retrieve, over. 614 00:36:00,520 --> 00:36:03,440 Yeah, received. 615 00:36:03,440 --> 00:36:06,360 I think that's going to have to wait a minute, Phil, we're still dealing 616 00:36:06,360 --> 00:36:09,440 with this lady on platform ten who's going to require medical assistance. 617 00:36:09,440 --> 00:36:14,760 Um, soon as I get a chance I'll pop up and see the person on four but it might have to wait a bit. 618 00:36:14,760 --> 00:36:18,080 This happens a lot - they're running for the train, specially with their 619 00:36:18,080 --> 00:36:21,440 flat shoes, the shoe goes like that, under the train and onto the track. 620 00:36:21,440 --> 00:36:27,480 Ordinarily, if I wasn't so busy, what I'd do was hold a train, 621 00:36:27,480 --> 00:36:30,000 discharge the traction current 622 00:36:30,000 --> 00:36:32,880 so there's no electricity running through the rail, get down, pick 623 00:36:32,880 --> 00:36:35,720 up the shoe, give it back, traction current on, train's on the way. 624 00:36:35,720 --> 00:36:38,320 That can all be done in less than a minute. 625 00:36:38,320 --> 00:36:40,600 If I wasn't dealing with all this as well. 626 00:36:40,600 --> 00:36:43,040 But really, that's going to have to wait. 627 00:36:43,040 --> 00:36:46,960 If she wants to hang about and wait ten minutes till we get this lady sorted. 628 00:36:50,080 --> 00:36:52,960 Good fun. To me it's fun. 629 00:36:52,960 --> 00:36:56,800 And I don't mind ducking and diving, I think, "Yeah, that's the game." 630 00:36:56,800 --> 00:37:02,480 East end boy. East end boy, I love it. Good game, good game. 631 00:37:04,520 --> 00:37:06,960 With five potential delays averted, 632 00:37:06,960 --> 00:37:09,960 mobile Bob has one remaining obstacle to clear. 633 00:37:14,560 --> 00:37:16,800 So, we're holding the train in protection. 634 00:37:19,720 --> 00:37:22,280 Because the shoe is not near the live rail, 635 00:37:22,280 --> 00:37:25,280 Bob can reach is safely without switching off the power. 636 00:37:27,960 --> 00:37:29,040 Yeah, 50 to SCP. 637 00:37:29,040 --> 00:37:33,320 Retrieved the shoe from the track, just going to bring 638 00:37:33,320 --> 00:37:35,760 the line controller, thank you for his assistance. 639 00:37:35,760 --> 00:37:40,800 It don't rain it pours. Anyone else? Is there anyone else, any more? 640 00:37:40,800 --> 00:37:44,280 Yeah, I was going to push someone under a train right now. 641 00:37:44,280 --> 00:37:48,280 I can open a vein for you or something. Anything? Take me wallet. 642 00:37:48,280 --> 00:37:51,360 There's a lot of unspoken understanding between the staff, 643 00:37:51,360 --> 00:37:53,520 it's a really good team there. 644 00:37:53,520 --> 00:37:56,520 You can imagine if we were dealing with that 645 00:37:56,520 --> 00:38:00,360 sort of level of incidents in the Olympics, everyone's going to 646 00:38:00,360 --> 00:38:04,160 be stretched, everyone's got to be on their game, but they are. 647 00:38:04,160 --> 00:38:05,320 Really good staff. 648 00:38:05,320 --> 00:38:07,280 Really good staff. 649 00:38:07,280 --> 00:38:12,000 Base to all staff, all staff, thank you, got rid of a nice morning now. 650 00:38:12,000 --> 00:38:13,520 Well done. 651 00:38:13,520 --> 00:38:15,160 Cheers. 652 00:38:20,120 --> 00:38:23,440 Terminates here. 653 00:38:23,440 --> 00:38:24,880 All change! 654 00:38:27,360 --> 00:38:30,840 Between the peaks, the underground can afford to slow down a little, 655 00:38:30,840 --> 00:38:35,640 but behind the scenes work steps up as line controllers release 656 00:38:35,640 --> 00:38:39,520 up to a fifth of their trains for much-needed maintenance. 657 00:38:39,520 --> 00:38:43,040 Central line trains are serviced at Hainault depot at the eastern 658 00:38:43,040 --> 00:38:44,920 end of the line. 659 00:38:44,920 --> 00:38:47,480 Rush hour is just tailing off at the moment. 660 00:38:47,480 --> 00:38:50,480 We've got roughly round about five hours to 661 00:38:50,480 --> 00:38:51,960 do all the tasks that we need to do. 662 00:38:54,000 --> 00:38:57,360 The Central line stock is twenty years old 663 00:38:57,360 --> 00:38:59,960 and the trains have up to a million and a half miles on the clock. 664 00:39:01,920 --> 00:39:05,520 One of the jobs today is to replace a worn set of wheels. 665 00:39:05,520 --> 00:39:07,040 We test it, make sure all the 666 00:39:07,040 --> 00:39:10,440 breaks work, we've got traction forward and reverse movement 667 00:39:10,440 --> 00:39:14,080 then it'll be back on the track. 668 00:39:14,080 --> 00:39:16,240 Is that the way they like it? 669 00:39:16,240 --> 00:39:18,400 Well yeah, they like having trains on the track! 670 00:39:19,880 --> 00:39:22,040 Keeps London moving, doesn't it? 671 00:39:22,040 --> 00:39:25,320 If you do a good job they do appreciate it, 672 00:39:25,320 --> 00:39:26,840 the bosses will thank you. 673 00:39:28,640 --> 00:39:31,040 Doesn't happen often though. 674 00:39:31,040 --> 00:39:35,400 How about the passengers? We never see the passengers, there's no... 675 00:39:35,400 --> 00:39:41,760 We're stuck in the depot. All we see are the trains. That's all we see. 676 00:39:43,320 --> 00:39:45,520 Which is fine with us, really. 677 00:39:47,320 --> 00:39:50,920 Central line trains are also being refurbished in preparation 678 00:39:50,920 --> 00:39:52,840 for the Olympics. 679 00:39:52,840 --> 00:39:56,600 After two decades of pummelling during the rush hour, 680 00:39:56,600 --> 00:40:00,080 all 23,000 seats are being ripped out and replaced. 681 00:40:00,080 --> 00:40:01,640 Oh, my word! 682 00:40:03,360 --> 00:40:05,600 Paul Marchant was behind the commission 683 00:40:05,600 --> 00:40:07,360 for the new seat cover design. 684 00:40:07,360 --> 00:40:11,400 This is the new London Underground moquette, 685 00:40:11,400 --> 00:40:14,480 and the moquette is a woollen tufted fabric. 686 00:40:15,840 --> 00:40:19,880 If you get on a tube train in Stockholm or Sydney or Adelaide 687 00:40:19,880 --> 00:40:25,120 or Montreal, you get a bucket seat or a plastic seat or a metal seat. 688 00:40:25,120 --> 00:40:28,880 Well in London you get moquette and if you close your eyes and turned up in the city 689 00:40:28,880 --> 00:40:31,920 and sat on the tube you'd know it was a London Underground train. 690 00:40:31,920 --> 00:40:36,480 The colours that we chose were all the colours that you see on the tube map 691 00:40:36,480 --> 00:40:39,400 and the idea that it should reflect a modern London. 692 00:40:39,400 --> 00:40:42,040 There's about four London landmarks on there. 693 00:40:42,040 --> 00:40:47,200 The London Eye is kind of there, you might have, maybe a famous place 694 00:40:47,200 --> 00:40:50,000 where Royal weddings happen, 695 00:40:50,000 --> 00:40:53,760 and you might have a clock, kind of here. 696 00:40:53,760 --> 00:40:56,880 I think the important thing is that the design works well close up 697 00:40:56,880 --> 00:41:01,120 but as you pull back it creates a kind of abstract repeat that's 698 00:41:01,120 --> 00:41:03,840 pleasing to the eye too. 699 00:41:03,840 --> 00:41:08,400 WHISTLE BLOWS 700 00:41:12,840 --> 00:41:17,280 Anything that slows down work in the depot can slow down service. 701 00:41:17,280 --> 00:41:19,000 WHISTLE BLOWS 702 00:41:19,000 --> 00:41:23,920 So the underground's most unlikely employee has been called to Hainault. 703 00:41:23,920 --> 00:41:28,320 The problem with the pigeons in the depots is this - 704 00:41:28,320 --> 00:41:32,800 you've got droppings all over the floor. 705 00:41:32,800 --> 00:41:35,320 If you've got chaps that are working on the trains, 706 00:41:35,320 --> 00:41:39,040 they don't particularly want to get covered in pigeon...crap. 707 00:41:39,040 --> 00:41:43,080 A load of pigeon have settled on the roof as we've been speaking now. 708 00:41:43,080 --> 00:41:46,360 Yeah, it's just really a health hazard. 709 00:41:46,360 --> 00:41:49,600 WHISTLE BLOWS 710 00:41:51,680 --> 00:41:54,280 We're not really here to catch the pigeons as such, 711 00:41:54,280 --> 00:41:58,000 we're here to deter them from coming in here in the first place 712 00:41:58,000 --> 00:42:03,840 cos what you want to get into the pigeons' minds is that the hawk 713 00:42:03,840 --> 00:42:07,880 has taken up residence here so it's not a safe place for them to be. 714 00:42:07,880 --> 00:42:10,960 So they move on somewhere else. 715 00:42:13,320 --> 00:42:15,600 Six odd years ago when I started here, 716 00:42:15,600 --> 00:42:19,320 we went in and we had to do a cull. There was no other way for it 717 00:42:19,320 --> 00:42:23,800 and we actually shot 40 birds in one evening. 718 00:42:23,800 --> 00:42:27,320 It was absolutely rife, there was pigeon mess everywhere - so much 719 00:42:27,320 --> 00:42:32,080 so that they had to close part of the depot, it was just unworkable. 720 00:42:32,080 --> 00:42:37,040 But now, the hawk just keeps in down to an acceptable level. 721 00:42:37,040 --> 00:42:40,560 Maybe two or three pigeons and that's it. 722 00:42:42,240 --> 00:42:44,400 Why did you name her Toyah? Oh, Toyah! 723 00:42:44,400 --> 00:42:48,720 That's going back to my youth! 724 00:42:48,720 --> 00:42:51,440 About 16 years ago you had Toyah Wilcox and, oh, 725 00:42:51,440 --> 00:42:54,520 I just fell in love with her. 726 00:42:54,520 --> 00:42:57,280 Do you think she's better to work with that another person. 727 00:42:57,280 --> 00:42:59,800 Oh yeah, definitely. 728 00:42:59,800 --> 00:43:03,560 We're going long in the van and I don't get her going, 729 00:43:03,560 --> 00:43:08,480 "Oh, you should have turned left there," Or, "Turn right!" Or whatever. None of that! 730 00:43:17,320 --> 00:43:20,040 Even the quieter times of day can spring nasty surprises. 731 00:43:23,160 --> 00:43:25,560 What's happened to the Jubilee line? 732 00:43:25,560 --> 00:43:27,720 Is it not working? Oh, no! 733 00:43:27,720 --> 00:43:31,840 It's two o'clock in the afternoon. 734 00:43:31,840 --> 00:43:33,120 Part of the Jubilee line 735 00:43:33,120 --> 00:43:36,160 has been suspended for over an hour due to a power failure. 736 00:43:39,280 --> 00:43:43,160 More than 700 people have been stuck on two stalled trains 737 00:43:43,160 --> 00:43:46,160 just outside Bond Street. 738 00:43:46,160 --> 00:43:48,680 The passengers have finally been led along the track and up to 739 00:43:48,680 --> 00:43:53,640 the platform under the supervision of tube chief Howard Collins. 740 00:43:53,640 --> 00:43:57,080 There must have been about how many people on that first train? 300? 741 00:43:57,080 --> 00:44:02,920 Easy, I think the original estimate was 350 and about 400 on train two. 742 00:44:02,920 --> 00:44:05,120 One pregnant lady. Two pregnant. 743 00:44:05,120 --> 00:44:07,440 Two pregnant ladies, several young children... 744 00:44:07,440 --> 00:44:11,080 The trouble started when old communication wires 745 00:44:11,080 --> 00:44:14,360 running along the tunnel wall fell across the track, 746 00:44:14,360 --> 00:44:16,520 short-circuiting the power supply. 747 00:44:16,520 --> 00:44:19,640 When the tunnel was built in the mid-'70s 748 00:44:19,640 --> 00:44:24,480 it's bore through very wet ground which actually leaks 749 00:44:24,480 --> 00:44:26,640 and the water drips through the tunnel. 750 00:44:26,640 --> 00:44:32,000 And that water gets on the cables and is a very corrosive substance. 751 00:44:32,000 --> 00:44:33,880 We clean it very regularly 752 00:44:33,880 --> 00:44:39,440 but somehow one of the brackets holding these two wires to the wall has broken. 753 00:44:41,480 --> 00:44:44,600 My concern is it's quarter past two. 754 00:44:44,600 --> 00:44:48,200 We've got to get that service back up and running for the evening peak. 755 00:44:48,200 --> 00:44:52,240 PA SYSTEM: Ladies and gentlemen, the Jubilee line is part suspended. 756 00:44:52,240 --> 00:44:57,000 Waterloo to Finchley Road - there is no westbound service from this platform. 757 00:44:57,000 --> 00:45:01,080 We do apologise for any delay or inconvenience to your journey today. 758 00:45:01,080 --> 00:45:04,720 This is all due to a power failure within the Bond Street area. 759 00:45:06,480 --> 00:45:07,880 With part of the line down, 760 00:45:07,880 --> 00:45:11,720 trains coming from East London now have to terminate at Waterloo. 761 00:45:13,640 --> 00:45:16,160 Hello, sir, you OK? There's no westbound service? 762 00:45:16,160 --> 00:45:18,480 Not at the moment. Where are you travelling to? 763 00:45:18,480 --> 00:45:21,120 I'm going... I want to get on to the District line 764 00:45:21,120 --> 00:45:23,920 so presumably I've got to go Bakerloo. 765 00:45:23,920 --> 00:45:26,440 If you take the Northern Line, it's the better interchange for you. 766 00:45:26,440 --> 00:45:30,120 The suspension is an inconvenience for the afternoon crowd 767 00:45:30,120 --> 00:45:33,560 but in two hours time London's busiest tube station 768 00:45:33,560 --> 00:45:37,080 will be inundated by 60,000 commuters heading home. 769 00:45:39,640 --> 00:45:44,360 I presume they haven't given any prognosis about the Jubilee line? 770 00:45:44,360 --> 00:45:46,520 They'll run a special service, will they? 771 00:45:46,520 --> 00:45:49,040 In the Network Operation Centre, 772 00:45:49,040 --> 00:45:52,000 Andy Hogg is coping with the Jubilee line failure. 773 00:45:52,000 --> 00:45:54,720 The question now is what to tell the public. 774 00:45:54,720 --> 00:46:00,040 Every piece of real-time passenger travel information people receive, 775 00:46:00,040 --> 00:46:02,800 it comes from here, from that desk there. 776 00:46:02,800 --> 00:46:04,000 It all originates here. 777 00:46:04,000 --> 00:46:08,440 So we've got to think of a way of telling people what's going on 778 00:46:08,440 --> 00:46:10,200 by putting out a delay message. 779 00:46:10,200 --> 00:46:12,280 And what we've got to tell people is either, 780 00:46:12,280 --> 00:46:16,200 "You're going to be delayed but stick with us, we'll get you there as quick as we can," 781 00:46:16,200 --> 00:46:18,560 or in this case, "You're going to be severely delayed. 782 00:46:18,560 --> 00:46:21,080 "If there's an alternative route available, take it. 783 00:46:21,080 --> 00:46:23,960 "Try going another route because it'll probably be quicker." 784 00:46:26,080 --> 00:46:27,680 Silver Control, over. 785 00:46:27,680 --> 00:46:28,840 Oh! 786 00:46:31,800 --> 00:46:33,680 That's definitely current on. 787 00:46:33,680 --> 00:46:37,880 With power restored to the track at Bond Street, 788 00:46:37,880 --> 00:46:41,360 engineers can now move the two stuck trains out of the tunnel 789 00:46:41,360 --> 00:46:43,120 to asses the damage. 790 00:46:46,040 --> 00:46:48,480 So that's what caused the problem. 791 00:46:48,480 --> 00:46:51,200 This got wrapped round both trains. 792 00:46:51,200 --> 00:46:54,000 You can see it's all bits of copper cable. 793 00:46:54,000 --> 00:46:57,200 This is the emergency way of taking power off 794 00:46:57,200 --> 00:47:00,240 and thus the emergency communication of the radio systems. 795 00:47:00,240 --> 00:47:02,520 So this is an important piece of kit for us. 796 00:47:02,520 --> 00:47:06,440 It's been around as a design for 100 years. 797 00:47:06,440 --> 00:47:11,680 It's a very safe system but it can be problematic in certain conditions. 798 00:47:12,720 --> 00:47:14,920 The Jubilee line must remain suspended 799 00:47:14,920 --> 00:47:18,120 until all the damaged wire has been cleared from the track 800 00:47:18,120 --> 00:47:19,760 and fixed to the tunnel wall. 801 00:47:21,720 --> 00:47:24,960 In this case, there's a bit of acid coming through corroding tunnel wires 802 00:47:24,960 --> 00:47:26,960 but which bit of tunnel wire do you check 803 00:47:26,960 --> 00:47:29,760 because there's hundreds of miles of it? 804 00:47:29,760 --> 00:47:31,560 There are hundreds of millions, 805 00:47:31,560 --> 00:47:34,160 if not billions, of pieces of kit out there. 806 00:47:34,160 --> 00:47:36,880 Absolutely countless amounts of kit. 807 00:47:36,880 --> 00:47:40,800 And how do you proactively check every single one 808 00:47:40,800 --> 00:47:42,880 to make sure it's not going to break? 809 00:47:42,880 --> 00:47:45,040 Cody, it's Howard Collins here. 810 00:47:45,040 --> 00:47:47,760 Can you get hold of the station supervisor upstairs and ask him 811 00:47:47,760 --> 00:47:51,760 if he's got staff to assist on the lower circulating area 812 00:47:51,760 --> 00:47:53,320 for the Jubilee line, OK? 813 00:47:54,680 --> 00:47:57,920 I'm on my own. Everyone is looking confused. 814 00:47:57,920 --> 00:48:01,120 We're going to Westminster. Westminster? 815 00:48:01,120 --> 00:48:05,680 Go to Oxford Circus, change on the Bakerloo line, to Embankment. 816 00:48:05,680 --> 00:48:08,040 Oh! Why is this? It's broken. It's broken. 817 00:48:08,040 --> 00:48:12,080 Kaput. Not working, unfortunately. Is it not better to go... 818 00:48:12,080 --> 00:48:14,960 No, it'll take longer. Believe me, I've been here 34 years. 819 00:48:14,960 --> 00:48:16,080 I know what I'm doing. 820 00:48:16,080 --> 00:48:19,400 I've got 12,000 staff. I just need one or two of them down here. 821 00:48:26,440 --> 00:48:29,640 What are those guys doing sitting over there? Relaxing. 822 00:48:29,640 --> 00:48:31,160 Probably having a break. 823 00:48:32,200 --> 00:48:37,200 Well, there's a lot of clearing up to do so it's all hands to the pump. 824 00:48:37,200 --> 00:48:45,800 The closed section of the Circle line is due to open tomorrow morning in time for rush hour. 825 00:48:45,800 --> 00:48:48,920 So all of this rail is all pinned properly, is it? 826 00:48:48,920 --> 00:48:52,080 Yeah, it's held in with two pins there holding it together 827 00:48:52,080 --> 00:48:53,840 to stop it moving around. 828 00:48:53,840 --> 00:48:59,160 First signal failure we get because any rail down here shifts, 829 00:48:59,160 --> 00:49:01,280 you get shot. 830 00:49:01,280 --> 00:49:03,400 That's right, that's why it's pinned. 831 00:49:03,400 --> 00:49:06,440 I'll take a photograph of every one, George, if you want. 832 00:49:06,440 --> 00:49:07,920 Yeah, all right. 833 00:49:11,320 --> 00:49:14,240 It's going all right. It's going all right. 834 00:49:15,360 --> 00:49:16,960 What we're picking up, really, 835 00:49:16,960 --> 00:49:19,360 is the little kind of house-keeping bits. 836 00:49:19,360 --> 00:49:23,560 Leaving clamps and bits and pieces round the side of the track 837 00:49:23,560 --> 00:49:26,640 is fundamentally unhealthy for our railway. 838 00:49:26,640 --> 00:49:30,720 These rails actually form the signalling system. 839 00:49:31,840 --> 00:49:35,840 If that signalling system is compromised by a piece of metal, 840 00:49:35,840 --> 00:49:37,400 we have a signal failure. 841 00:49:37,400 --> 00:49:40,600 And I think everyone in London and the country knows what happens 842 00:49:40,600 --> 00:49:41,840 if we have a signal failure. 843 00:49:41,840 --> 00:49:45,080 It grinds the railway down and somebody has to come along a fix it. 844 00:49:45,080 --> 00:49:49,600 So what we've got to make sure is that we sweep through and hoover all this stuff up 845 00:49:49,600 --> 00:49:52,800 and make sure there's no possibility for that to happen. 846 00:49:52,800 --> 00:49:54,160 Keep going. 847 00:49:55,360 --> 00:49:57,800 You're never complacent. You can't afford to be 848 00:49:57,800 --> 00:50:01,720 otherwise something will come out of leftfield and bite you. 849 00:50:01,720 --> 00:50:05,680 But I think, so far, we've got it all under control. 850 00:50:05,680 --> 00:50:06,960 He says. 851 00:50:10,240 --> 00:50:13,520 Good luck and I'll be back, as they say. 852 00:50:15,320 --> 00:50:17,480 PA SYSTEM: Once again, stand clear, please. 853 00:50:17,480 --> 00:50:19,240 Allow passengers off this train first. 854 00:50:19,240 --> 00:50:22,040 The Jubilee line is finally up and running again... 855 00:50:22,040 --> 00:50:24,840 Please move right down inside the cars. 856 00:50:24,840 --> 00:50:28,680 ..but it's now the evening rush hour and there's still a problem. 857 00:50:32,400 --> 00:50:34,680 Every train is not where it's supposed to be. 858 00:50:34,680 --> 00:50:36,640 The wrong crew is driving the wrong trains 859 00:50:36,640 --> 00:50:38,600 in the wrong direction at the wrong time. 860 00:50:38,600 --> 00:50:40,280 You have to put in a special service. 861 00:50:40,280 --> 00:50:42,560 Just keep the trains a certain amount of space apart. 862 00:50:42,560 --> 00:50:45,160 Keep them all running to all destinations as best you can. 863 00:50:45,160 --> 00:50:48,200 Get everyone home and then when we've got a little breathing space later, 864 00:50:48,200 --> 00:50:50,720 then we can start chopping and changing and reversing trains 865 00:50:50,720 --> 00:50:52,720 and getting everything back to how it should be. 866 00:50:52,720 --> 00:50:53,880 Thank you very much. 867 00:50:55,880 --> 00:50:57,200 Right. 868 00:50:57,200 --> 00:51:00,520 Yeah, well, don't waste too much time trying to get signals on site. 869 00:51:00,520 --> 00:51:04,040 If they're saying it's glowing then it's glowing so let's not fanny around. 870 00:51:04,040 --> 00:51:06,640 To make matters worse for Howard and his team, 871 00:51:06,640 --> 00:51:09,360 reports are coming in of a new electrical fault. 872 00:51:10,920 --> 00:51:15,320 Jubilee line. There's now a separate problem. 873 00:51:15,320 --> 00:51:21,720 There is a glowing chair earthing every time a train goes through 874 00:51:21,720 --> 00:51:24,400 in the Swiss Cottage area. 875 00:51:24,400 --> 00:51:27,520 A rail chair is the running rails, 876 00:51:27,520 --> 00:51:30,400 ie the rails that the wheels of the trains go on. 877 00:51:30,400 --> 00:51:33,720 You can tell, they're the shinny ones, smaller ones. 878 00:51:33,720 --> 00:51:35,560 Every few yards or so 879 00:51:35,560 --> 00:51:40,680 they sit in a metal clasp that fixes to the sleeper. 880 00:51:40,680 --> 00:51:42,520 And that's called a rail chair. 881 00:51:42,520 --> 00:51:45,280 It's basically a holder, a vice, that the rail sits in. 882 00:51:45,280 --> 00:51:49,320 They're saying there's a problem with the rail chair and that might be where the earth is 883 00:51:49,320 --> 00:51:53,000 but that's not the rail that holds the traction current which is what is earthing out 884 00:51:53,000 --> 00:51:56,880 so I can't... We'll look more into this and find out what's going on. 885 00:51:56,880 --> 00:51:59,680 They want traction off to go under. 886 00:51:59,680 --> 00:52:03,240 They want it off, so there's the change then. 887 00:52:03,240 --> 00:52:05,000 Yeah, using a dual span. 888 00:52:05,000 --> 00:52:06,400 No, they want it off. 889 00:52:07,880 --> 00:52:12,520 Now commuters face even more delays while traction, or power, 890 00:52:12,520 --> 00:52:15,280 is switched off to allow engineers to investigate. 891 00:52:16,480 --> 00:52:18,080 It is an important line, 892 00:52:18,080 --> 00:52:21,640 not only because it carries 500,000 people every day 893 00:52:21,640 --> 00:52:26,160 but it is the line which serves City Hall, Canary Wharf, 894 00:52:26,160 --> 00:52:28,400 with some really important people. 895 00:52:28,400 --> 00:52:30,120 From the commissioner downwards, 896 00:52:30,120 --> 00:52:32,280 if something goes wrong with the Jubilee line, 897 00:52:32,280 --> 00:52:33,640 even if it has a little cough, 898 00:52:33,640 --> 00:52:36,960 everyone asks us what's going on and when it'll be fixed. 899 00:52:36,960 --> 00:52:39,480 PA SYSTEM: Ladies and gentlemen, 900 00:52:39,480 --> 00:52:42,200 there are currently severe delays on the Jubilee line. 901 00:52:42,200 --> 00:52:44,440 With one line delayed, 902 00:52:44,440 --> 00:52:47,080 displaced passengers trying their luck elsewhere, 903 00:52:47,080 --> 00:52:51,320 which means more customers changing at Bank. 904 00:52:51,320 --> 00:52:53,520 It's manic. 905 00:52:53,520 --> 00:52:57,040 It's organised chaos, I suppose, is the best term to call it. 906 00:52:57,040 --> 00:52:58,680 Down this way and turn left, please. 907 00:52:58,680 --> 00:53:02,680 Central line, Waterloo And City line. 908 00:53:02,680 --> 00:53:06,080 Central line, Waterloo And City line, down this way and turn left, please. 909 00:53:06,080 --> 00:53:09,640 When the Jubilee line has a problem, a lot of Jubilee customers 910 00:53:09,640 --> 00:53:12,720 will divert through Bank, usually on the Docklands Light Railway. 911 00:53:12,720 --> 00:53:15,040 There are more people than normal here tonight 912 00:53:15,040 --> 00:53:17,480 because Jubilee's had a problem all afternoon. 913 00:53:17,480 --> 00:53:20,440 People have to have to get through the system somehow. 914 00:53:20,440 --> 00:53:22,440 One part's blocked, people go another way. 915 00:53:22,440 --> 00:53:23,920 This is the other way. 916 00:53:23,920 --> 00:53:26,680 Do not stop halfway, please. Do not stop halfway. 917 00:53:26,680 --> 00:53:32,040 It's ridiculous that they can't control the undergrounds really. 918 00:53:32,040 --> 00:53:34,960 And you the number of people on the platforms like this 919 00:53:34,960 --> 00:53:37,680 and they don't have the infrastructure in place 920 00:53:37,680 --> 00:53:40,080 to support to number of people around this area. 921 00:53:40,080 --> 00:53:43,720 It's just unacceptable. 922 00:53:43,720 --> 00:53:49,080 I mean, it's outrageous that the taxpayer's being pressurised 923 00:53:49,080 --> 00:53:53,200 or being forced into paying additional fare increases, right, 924 00:53:53,200 --> 00:53:56,120 for a service that is inefficient, doesn't actually work. 925 00:53:56,120 --> 00:53:59,600 There's been a multi-billion pound investment into the tube system 926 00:53:59,600 --> 00:54:03,200 for the last two years and it still doesn't work. 927 00:54:03,200 --> 00:54:06,000 PA SYSTEM: Your next train will be with us in about four minutes. 928 00:54:06,000 --> 00:54:11,000 Every peak, I am judged, not just by the politicians or the boss, 929 00:54:11,000 --> 00:54:14,880 but by every single customer who travels round the network. 930 00:54:14,880 --> 00:54:18,640 My feedback is instantaneous. 931 00:54:18,640 --> 00:54:24,280 I've only got to walk around the system and I can feel how people feel. 932 00:54:26,560 --> 00:54:28,800 Everyone's off the track now. 933 00:54:28,800 --> 00:54:31,520 Can they call the controller, tell him that? 934 00:54:31,520 --> 00:54:34,160 Yeah, and if you can call the line controller straightaway, 935 00:54:34,160 --> 00:54:36,520 tell him you're all clear. 936 00:54:36,520 --> 00:54:39,560 OK, mate. Cheers, John. Bye. 937 00:54:41,320 --> 00:54:44,720 Finally, after six hours of disruption 938 00:54:44,720 --> 00:54:47,080 and too late for all but the last commuters, 939 00:54:47,080 --> 00:54:50,240 normal service is resumed on the Jubilee line. 940 00:54:50,240 --> 00:54:55,720 Technicians have discovered what was behind the day's second electrical problem. 941 00:54:57,000 --> 00:55:00,360 You know how they say you learn something new every day? 942 00:55:00,360 --> 00:55:03,480 When you get an incident, the first thing that you're told is wrong, 943 00:55:03,480 --> 00:55:07,120 it invariably turns out that it's actually something else that's gone wrong. 944 00:55:07,120 --> 00:55:12,120 It was fuse. Just a little fuse. Probably a little circuit breaker. 945 00:55:12,120 --> 00:55:16,360 But it's the circuit that actually tells us there's a fault...was faulty. 946 00:55:16,360 --> 00:55:19,880 Now you know what we have to deal with on a daily basis. 947 00:55:20,880 --> 00:55:25,000 Seven o'clock, everybody. Well done out there. 948 00:55:25,000 --> 00:55:29,280 Well done. We got through a heavy peak tonight. Well done. Thank you. 949 00:55:29,280 --> 00:55:31,480 Game's up. 950 00:55:31,480 --> 00:55:33,280 Dinner time. 951 00:55:35,440 --> 00:55:39,720 It's home-time for some but for engineers on the Circle line, 952 00:55:39,720 --> 00:55:41,280 work is continuing. 953 00:55:41,280 --> 00:55:44,080 It must be ready to re-open in the morning. 954 00:55:45,480 --> 00:55:47,400 The final countdown. 955 00:55:47,400 --> 00:55:52,000 So there's a load of people running around doing a load of last-minute stuff. 956 00:55:52,000 --> 00:55:58,160 We've go the last 15 metre section of rail that's got to go in. 957 00:55:58,160 --> 00:56:01,760 That provides the traction current, the current that powers the trains. 958 00:56:01,760 --> 00:56:04,680 So we've got to connect up that last bit. 959 00:56:06,800 --> 00:56:11,920 Now this is the last bit of the puzzle. 960 00:56:11,920 --> 00:56:14,040 So the sooner we get this finished, 961 00:56:14,040 --> 00:56:18,040 the sooner we can turn power on to the whole lot 962 00:56:18,040 --> 00:56:19,920 and then we can get our trains 963 00:56:19,920 --> 00:56:24,120 that are waiting down at Earl's Court triangle. 964 00:56:24,120 --> 00:56:27,440 We can get them out and run them up and down 965 00:56:27,440 --> 00:56:30,680 and test their systems to make sure everything's OK. 966 00:56:38,280 --> 00:56:43,040 Just everywhere you look, there's another bit of work to do isn't there? 967 00:56:43,040 --> 00:56:48,880 It's the first time that we've had significant investment in the Underground 968 00:56:48,880 --> 00:56:51,520 for generations. 969 00:56:52,880 --> 00:56:58,520 And putting all this stuff right. It's just such a massive task. 970 00:57:06,680 --> 00:57:09,160 With all the work successfully completed, 971 00:57:09,160 --> 00:57:11,920 George McInulty can catch the first test train 972 00:57:11,920 --> 00:57:14,960 before giving the go-ahead for the line to re-open. 973 00:57:14,960 --> 00:57:17,480 You know, people go onto a platform and they look at the DMI - 974 00:57:17,480 --> 00:57:19,400 the Dot Matrix Indicator - 975 00:57:19,400 --> 00:57:23,040 and if it says more than three minutes, they feel hard done by. 976 00:57:24,520 --> 00:57:26,920 And that is... 977 00:57:26,920 --> 00:57:31,560 That is testament to the service that London Underground provides. 978 00:57:33,320 --> 00:57:35,080 First one's coming. 979 00:57:37,600 --> 00:57:39,520 HE CHUCKLES 980 00:57:39,520 --> 00:57:42,160 I told you there'd be a few people on the front. 981 00:57:51,720 --> 00:57:53,320 Mind the doors! 982 00:57:53,320 --> 00:57:55,360 HE LAUGHS: You love it, don't you? 983 00:57:55,360 --> 00:57:57,360 I haven't said that for a while. 984 00:58:00,320 --> 00:58:04,040 So far...I'm as pleased as punch. 985 00:58:10,560 --> 00:58:13,760 Here we are. It is 04:05 and it looks to me 986 00:58:13,760 --> 00:58:19,240 like we'll be opening bang on time for start of passenger service. 987 00:58:19,240 --> 00:58:20,880 Fantastic. 988 00:58:43,560 --> 00:58:45,720 Subtitles by Red Bee Media Ltd